For assistance in the U.S., call 1-800-752-2663, outside the U.S., call 952-368-4300 -40-
Warranty Information
Our Client Service Department is open Monday – Thursday 8:00 a.m. – 6:00 p.m., Friday 8:00 a.m. – 5:00 p.m. (central stan-
dard time) for Ordering, Technical Support or additional information. Orders may be placed via the internet, phone, fax or mail.
Orders placed before 2:00 p.m. will ship the same business day.
www.lifecore.com
Phone:In the United States 800-752-2663 Fax: In the United States 800-651-8521
Outside the United States +952-368-4300 Outside the United States +952-368-4324
Mail: Lifecore Biomedical, Inc.
Client Service Department
3515 Lyman Boulevard
Chaska, MN 55318-3051 U.S.A.
Non-cash payment may be sent with the order.
Pricing:Prices are subject to change without notice.
Payment Terms and Options:Prepayment for first-time orders may be required. For your convenience, we accept VISA, MasterCard, American Express, Discover and Diners
Club. Please remit invoice payments by check to: Lifecore Biomedical, M & I 97, P.O. Box 1150-97, Minneapolis, MN 55480-1150, U.S.A. A $20.00 fee will be applied to your account for any
returned checks. Lifecore also accepts payments by bank wire transfer. Please contact Lifecore’s Client Service Department for wire transfer instructions.
Shipping Information:Orders shipped within the continental U.S. are normally sent by second day delivery, unless otherwise specified. Please be sure to include a street address.
Shipments sent outside the continental U.S. are sent by air courier.
Rush Orders: Overnight delivery services, within the U.S., are available at additional cost. Please contact Lifecore’s Client Service Department for assistance. Additional freight options
include UPS Ground, Second Day Air, Next Day P.M. or Next Day A.M.
Lifetime Warranty: Lifecore offers a Lifetime Warranty on implants and restorative components. For an informational brochure, please contact Lifecore’s Client Service Department.
Medical Device Reporting: If you experience a problem with Lifecore’s product that you believe falls within the scope of the Medical Device Reporting regulations, please
contact your local distributor or Lifecore’s Client Service Department immediately for shipping instructions. Product exposed to blood or bodily fluids must be properly labeled for safe handling
by Lifecore personnel.
General Limited Warranty: Lifecore warrants that its products will be free from defects in material and/or workmanship and shall be of merchantable quality. This warranty
applies only to the original purchaser. In the event of a defect, please notify Lifecore’s Client Service Department of the defect prior to returning product. Lifecore will, at its option, either repair,
replace or issue credit for such defects. Lifecore also offers a Lifetime Warranty on implants and restorative components. Lifecore makes no other warranties, express or implied, except as set
forth above.
Limitations: Purchaser assumes all risks and liability resulting from the use of these products, whether used separately or in combination with other products not of Lifecore’s manufacture.
Lifecore strongly recommends completion of postgraduate dental implant education and strict adherence to the procedures outlined on the instructions for use when they accompany our product.
Lifecore continually strives to improve its products and therefore reserves the right to improve, modify or discontinue products at any time, or to change specifications without notice and
without incurring obligations.
Return/Exchange Policy: To return an item, contact your local distributor or call Lifecore’s Client Service Department for an Authorized Returned Goods (ARG) number. No
product returns will be accepted without an ARG number. Product returned must be unopened and undamaged, and must be received within 30 days of the invoice date for full refund or
credit. Product received within 31-90 days of the invoice date is subject to a 15% restocking fee. No returns over 90 days from invoice date. Product may be exchangedfor other Lifecore
product of equal or lesser value for 180 days. Individual product packages from Surgical Kits, Quick-Packs or other items sold as sets will not be accepted for return. Cash refunds cannot be
issued for returns purchased by credit card. Credit for such returns will be applied to the purchaser’s credit card account.
Driver and Surgical Instrument Warranty: Lifecore recommends that drivers and other instruments be replaced when worn, corroded, dull or otherwise compromised.
Lifecore warrants its drivers and other surgical instruments to be free from defects in material and workmanship for six months. If the warrantied driver or instrument fails within the first six
months, the purchaser is to notify Lifecore’s Client Service Department prior to returning the product. Lifecore will, at is option, either repair, replace or issue credit for the defective item.
Accidental misuse, inappropriate installations or failure to follow manufacturer’s directions voids the warranty. This warranty does not include
Surgical Drills and Torque Wrenches as they are
covered under separate warranties.
Surgical Drill Warranty: Lifecore’s Surgical Manual recommends drills be replaced when worn, corroded, dull, or otherwise compromised. Drills should be replaced after 20 to 50
uses (depending on bone density), or every six months, whichever comes first. In the event of alleged defect under warranty, the purchaser is to notify Lifecore’s Client Service Department
promptly. Client Service will provide instructions for return of the product. Accidental misuse, inappropriate installations or failure to follow manufacturer’s directions voids the warranty.
Lifecore warrants the drills against defects in material or workmanship for a period of 90 days from the date of the original invoice. Lifecore’s sole obligation under product warranty is, at its dis-
cretion, to replace or repair defective components in part or whole. Drills in use for less than 20 uses and/or six months will be prorated for a replacement discount.
Torque Wrench Warranty: Lifecore warrants the wrench for 90 days to be free of defects in the materials and workmanship. Lifecore’s sole obligation under product warranty is,
at its discretion, to repair or replace any defective component or product in part or whole. Accidental misuse, inappropriate installations or failure to follow manufacturer’s care and mainte-
nance instructions voids the warranty. In the event of alleged defect under warranty, the purchaser is to notify Lifecore’s Client Service Department promptly. Client Service will provide instruc-
tions for return of the product. No product will be accepted at Lifecore without an Authorized Returned Goods number. International clients should contact their local Lifecore
representative for warranty claims.
Handpiece Warranty: Lifecore warrants handpieces for one year to be free of defects in the materials and workmanship. Lifecore’s sole obligation under product warranty is, at its
discretion, to repair or replace any defective component or product in part or whole. Accidental misuse, inappropriate installations, use of inappropriate lubrication, or failure to follow
manufacturer’s care and maintenance instructions voids the warranty. In the event of alleged defect under warranty, the purchaser is to notify Lifecore’s Client Service Department promptly.
Client Service will provide instructions for return of the product. No product will be accepted at Lifecore without an Authorized Returned Goods number.
LC5000 Surgical Motor Warranty: Contact Lifecore Client Service for complete details.
When ordering from outside the United States, please contact your local Lifecore Biomedical distributor, or call Lifecore
and ask for an International Client Service Representative.