Listening

Communication Skills

1. Listening By: Arti Boricha Nisha Boshiya Bavaliya Rahul Bataviya Avani B havisha

2. What is Listening …?? “listening is a ability to understand the encoded message “ Effective listening is a art of communication which is often taken for granted and ignored. Listening is a process of receiving interpreting and reacting to the message received form the communication sender.

3. Listening is the most powerful form of acknowledgment …a way of saying to your customer, “You are important.”

4. Types of Listening Different types of listening can be categorized as a follows Discriminative listening. Comprehensive listening. Evaluative/critical listening. Biased listening. Superficial/casual listening.

5. Discriminative Listening As the name it self suggests, discrimination listening is the most basic type of listening where by the different between the sound is identified. By being sensitive to change in the speakers rate volume ,force ,pitch and emphasis the informative listener can detect even minute and minor meaning of difference in meaning

6. Comprehensive Listening. when the Listener Comprehensive message in order to understand full meaning , it falls into category of Comprehensive or evaluative listening this type of listening result in to selection of the needed information out of the total information

7. Evaluative/critical Listening. Evaluative listening is also called “critical listening” Because we make judgments about what the others person is saying..

8. Biased Listening. Biased listening happens when the person hears only what they want to hear such blessed listening is often very evaluative in nature

9. Superficial/casual Listening. When the listener pays no attention on the content of the message ,it becomes superficial listening. The uninterested listener can concentrate on the theme of the conveyed message

10. Listening vs. Hearing Listening Hearing It is a physical & mental process; active; learned process. It is a technique used in communication which requires a person to pay attention to the speaker and provide feedback. it is a physical process; natural; passive. It defines only the physical measurement of sound waves that are transmitted to the ear and into the brain where they are processed into audible information .

11. Thank you….