Listening as a Tool. Active Listening

This PPT discuss Active Listening.

1. Listening as a Tool.

2. Listening
Module 3 3–18
Listening skills is one of the key
attributes for every professional.
In personal and professional life,
we are always listening to
something. We may be listening
to a person from a different
culture, speaking a different
language or someone who is an
expert in his/her field. Listening
skills help you understand and
relate to the other person better
and also help you retain more
information

4. Module 3 3–18

6. Why do we listen?
We listen to obtain information.
We listen to understand.
We listen for enjoyment.
We listen to learn.

7. What is
Active
Listening?
Active listening
means giving
your full attention
to a person who
is speaking.

9. Some of
the reasons
why we
don’t
properly
listen are
▪Being wrapped
up in our own
thoughts.
▪ Being distracted
by something.
▪ Something
conflicting with
our opinion.

11. Module 3 3–18

13. Process of Listening

18. ❖WhatisActiveListening?
❖Whatarethereasonfornotlisteningproperly?
❖HowdoesActivelisteninghelpsus?
❖Whatarethefivekeytechniquestodevelopour
activelisteningskills?