UNIT -1
LISTENING SKILLS
F.Y.B.A-ENGLISH
NAME: GOHIL ALPITABA B
GOVERNMENT ARTS COLLEGE ,
VALLBHIPUR
LISTENING SKILLS
thare are total 4 points of listening skills
1. Definition & process of listening
2. Advantages of listening
3. Types of listening
4. Active listening
definition :
● listening is the active process of receiving, interpreting, and
responding to spoken and non- verbal messages.
Important of listening skills
Important of listening skills points are listed below
● Enhances communication
● Build relationship
● Facilitate learning
● Aids in problem solving
PROCESS OF LISTENING
The listening process can be broken down into five key stage
1. Receiving : The initial stage involve hearing sound and focusing on the
speaker's message
2. Understanding : Interpreting the speaker's message including tone and
context
3. Remembering : Retaining information from the conversation
4. Evaluating : Assessing the speaker's message considering multiple
perspectives
5. Responding : Reaction to the speaker's message either verbally or non -
verbally
2. ADVANTAGES OF LISTENING
Advantages of listening points are lifted below
● Enhanced learning
● Improvement Relationship
● Effective Communication
● Conflict Resolution
4. ACTIVE LISTENING
Techniques of active listening
● paraphrasing
● Reflective
● clarifying
● Summarise
Benefits of Active listening
● Builds Trust
● Enhances communication
● Encourages opneness
● promotes problem solving