Listening skills

Listening Skill, Active Listening, Effective Listening Skills and Virtues of Listening

1. Listening Skills. Prof Piyalee Bhattacharya.

2. Percentage of time devoted to listening

3. What is Listening? Listening  is the ability to accurately receive and interpret messages in the  communication  process.   Listening  is key to all effective  communication . Without the ability to  listen  effectively, messages are easily misunderstood.

4. Active Listening ' Active listening '  means , full concentration on what is being said rather than just passively 'hearing' the message of the speaker. The  three  "As," of Active Listening A ttitude Attention Adjustment

5. Effective Listening skills. Stop Talking Prepare self for Listening. Put the speaker at ease. Avoid distractions. Empathize. Be Patient. Avoid Personal Prejudice. Listen to the tone. Listen to the ideas. Watch out for non verbal communication.

6. Virtues of Listening Acknowledgement. Builds Trust. Broadens Perspective. Increases Patience. More approachable. Minimizes stress & tension. Help in conflict resolution. Increases scope for learning.

7. Listening of Powerful form of acknowledgement. It is a way of saying you are important!!

8. Builds stronger relationship. …………….. Creates a desire to cooperate among people because they feel they are acknowledged and accepted.

9. Creates acceptance and openness ……….. Conveys the message that “I am not judging you.”

10. Listening Leads to Learning. ….. Openness encourages personal growth and learning.

11. Listening reduces stress and tension Minimizes confusion and misunderstanding, eliminating related stress and tension .

12. Listening helps in conflict resolution. Most of the conflict result from the need to be heard!!

13. Listening promotes being heard “ Seek first to understand than be understood ”.

14. Thank You.