LOST AND FOUND.pptx

HOUSEKEEPING HOTELS SAFEKEEPING LOST & FOUND

1. Prepared by Paul P Jose LOST AND FOUND

2. OBJECTIEVES UNDERSTAND THE CONCEPT & IMPORTANCE KNOW THE SOP TO BE FOLLOWED IN LOST & FOUND

3. INTRODUCTION

4. Handling articles left behind by the guest in the hotel

5. Article received from Departure Room/Public area to be deposited at HK Department The article can be returned to the guest if you are certain that it belongs to the concerned person (in case if its not valuable) Inform executive or supervisor about the article Enter the details in the lost and found register and slip

6. Article classified based on the value Very valuable- jewellery, currency ,camera etc.. Valuable- clothes & shoes in good condition Non valuable – any article probably discarded by the guest Perishable - eatables

7. For very valuable & valuable articles the receipt is made in 3 copies White – attached with article Pink – security copy Yellow – Book copy

8. All articles must be kept in lost and found cupboard before leaving for the day The items found during evening and night shift should be entered in the register and kept in EHK’s cabin. In the morning its kept in L & F cupboard Very valuable articles are handed over to EHK and stored in safe deposit box. the same is informed to GM / or duty manager in the night shift In case of very valuable articles, a letter is sent to the guest or contacted through telephone.

9. LOST AND FOUND ENQUIRIES ENQUIRIES ABOUT MISSING/LOST ARTICLES REFERRED TO HK CONTROL DESK

10. Disposal of Article not claimed If not claimed by the guest , the articles are given to the finder after the prescribed time period Very valuable- 1 year Valuable- 3 months Non valuable – 1 month Perishable – 1 to 3 days

11. Receive the found article at the control desk Fill in details in Lost and Found Log Book ORGINAL COPY DUPLICATE COPY TRIPLICATE COPY (Article) (front office) (lost & found book) Storing of Article in Opaque bag with Serial number in Log Book Receive any enquiry about Lost & Found Article Ascertain enquiry with the register If satisfied, issue article to owner obtaining sign on original form File the original slip recording the date and time of delivery of article

12. QUESTIONS

13. THANK YOU