M.P. Shah Hospital, Nairobi, Kenya- Innovative Strategies for Improving Hospital Bed Turnaround Times During the Covid-19 Pandemic

Shiraz Dadar
Head of IT, at M.P. Shah Hospital, Nairobi, Kenya on Innovative Strategies for Improving Hospital Bed Turnaround Times During the Covid-19 Pandemic at Healthcare Innovation Summit Africa 2024.

1. Agenda Shiraz Dadar Head of ICT Department M.P. Shah Hospital Introduction Prelude Of The Case Study Challenges Faced Systems Used For Innovation Work Flow Acknowledgment Key Take-Aways

2. Introduction Shiraz Dadar Head of ICT Department M.P. Shah Hospital Personal Profile A Health IT and Health Informatics Consultant, currently heading the ICT Department of the M.P. Shah Hospital based in Nairobi, Kenya. Over 20 years of experience and 14 years in Healthcare. I have worked in Eastern Africa, the Middle East (Qatar) and have experience working in the SADC region Set up the entire IT Department from scratch at the M.P. Shah Hospital and over the years we have successfully transformed many operations of the hospital Experience in Hospital Management Systems, Cloud Infrastructure, Cyber Security, IT Project Management and many others Degree in Business Management, Certified Project Manager, MS Office Expert, Certified Health Informatics from Johns Hopkins, Certified AWS Cloud Architect and have other qualifications

3. Prelude Shiraz Dadar Head of ICT Department M.P. Shah Hospital Situation That Led To The Innovation Covid-19 Pandemic led to Global shutdown Increased demand for healthcare services Limited resources – time, financial, human, systems

4. Challenges Faced Shiraz Dadar Head of ICT Department M.P. Shah Hospital Requirements At The Hospital High demand for beds, especially critical care beds Required quicker turn-around-time to prepare a bed for the next patient Remote monitoring and supervision by managers Restricted movement of staff in the wards

5. Systems Used For Innovation Shiraz Dadar Head of ICT Department M.P. Shah Hospital The Following List Of Systems Were Already Implemented At The Hospital Cisco Telephone system (CUCM) Call Monitoring system ( Variphy ) Email system (MS Outlook) MS Excel VBA (Advanced Excel)

6. Work Flow Shiraz Dadar Head of ICT Department M.P. Shah Hospital Piecing The Systems Together On the Cisco Telephone System, we created unique dialing codes for each bed to signal the start time and end time that it took to prepare a bed We used the Call Monitoring system ( Variphy ) to monitor the dialing codes that were used for each bed that was prepared and to send out alerts via email We used our Email system (MS Outlook) as a communication method to send out alerts to supervisors and managers We used advanced MS Excel VBA to fetch details from the emails and present it on near-real time dashboards for supervisors and managers to monitor the turn-around-time and take informed decisions

7. Illustration Shiraz Dadar Head of ICT Department M.P. Shah Hospital

8. Acknowledgement Shiraz Dadar Head of ICT Department M.P. Shah Hospital Proud to have won a $100 voucher from Variphy (US) for this innovation Won the CIO Africa award in Healthcare for this innovation Featured as a case study in a local university in Kenya

9. Key Take-Aways Shiraz Dadar Head of ICT Department M.P. Shah Hospital Don’t think outside the box, Remove it Use the tools at your disposal Keep it simple, you can always refine it later