Magna Carta for Residential Electricity Consumer .pptx

This is all about the Magna Carta for Residential Electricity Consumers.

1. MAGNA CARTA FOR RESIDENTIAL ELECTRICITY CONSUMER

2. An overview of consumer rights and protections in the Philippine electricity sector. Magna Carta for Residential Consumer

3. What is the Magna Carta? A comprehensive law protecting the rights of residential electricity consumers in the Philippines.

4. Legal Basis Republic Act No. 7832 and Energy Regulatory Commission (ERC) Resolution No. 42, Series of 2006

5. WHAT WE ARE WORKING ON - Consumers have the right to electric service subject to the requirements of the Distribution Utility - In areas with Retail Competition and Open Access, consumers can choose their electricity supplier - Consumers are entitled to clear and accurate information about electricity services and billing Right to Choice of Supplier Right to Information Right to Service Right to Accurate Billing - Consumers have the right to receive accurate and timely bills for their electricity consumption

6. - Distribution Utilities must respond promptly to service applications, complaints, and requests Right to Prompt Service

7. WHAT WE ARE WORKING ON - Utilities can be held liable for damages caused by their negligence or misconduct - Specific procedures must be followed before a consumer's electricity can be disconnected Protection Against Disconnection Liability of Distribution Utilities Right to Refund - Consumers are entitled to refunds for overbilling or erroneous charges

8. OUR NUMBERS Consumer Obligations Procedures for resolving disputes between consumers and Distribution Utilities Dispute Resolution Penalties for Violations Consumers also have responsibilities, including paying bills on time and allowing access for meter reading Distribution Utilities face penalties for violating consumer rights under the Magna Carta

9. Empowering Consumers SNEAK PEEK - The Magna Carta aims to empower consumers and promote a fair, efficient electricity market.

10. An overview of consumer protection frameworks for residential electricity consumers around the world . Global Electricity Consumer Rights

11. MAJOR REQUIREMENTS Public Utility Regulatory Policies Act (PURPA) and state-level consumer protection laws EU Electricity Directive (2019/944) establishing common rules for the internal market in electricity Electricity Act 1989 and the Standards of Performance set by Ofgem European Union United Kingdom United States Australia National Energy Retail Law and Rules, administered by the Australian Energy Regulator Canada Provincial regulations, such as Ontario's Energy Consumer Protection Act Japan Electricity Business Act and guidelines set by the Ministry of Economy, Trade and Industry

12. WHAT WE ARE WORKING ON - National Energy Regulator Act and Consumer Protection Act - Electricity Act 2003 and regulations by the Central Electricity Regulatory Commission India South Africa Brazil - National Electric Energy Agency (ANEEL) resolutions protecting consumer rights

13. Standards for reliable service, quick restoration, and compensation for outages PROJECT STAGES Common Rights: Service Quality Right to clear and accurate information about services, tariffs, and billing Common Rights: Information Fair billing practices, dispute resolution, and flexible payment options Common Rights: Billing and Payments

14. PROJECT GOALS - Safeguards against unfair disconnection and support for vulnerable consumers - Movement towards renewable energy, smart metering, and enhanced consumer choice Common Rights: Disconnection Protection Global Trends in Consumer Protection

15. The protection of residential electricity consumers' rights is a global priority, implemented through various legal and regulatory frameworks. While the Philippines uses the term "Magna Carta," other countries have their own comprehensive systems. Common themes include rights to information, service quality, fair billing, and protection against unfair disconnection. These frameworks aim to balance consumer protection with the sustainable operation of electricity markets. As the energy sector evolves with new technologies and environmental concerns, consumer protection measures are adapting to ensure fairness, transparency, and reliability in electricity provision worldwide. CONCLUSION

16. "In the electrified world, consumer protection isn't just a right—it's the current that powers fair and sustainable energy markets globally.” - Anon

17. OUR TEAM Partisala, Crysse Sy, Andrie

18. Does anyone have any questions? [email protected] [phone] yourcompany.com THANKS