Management Functions

Planning
Organizing and
Controlling

1. FUNCTIONS OF
MANAGEMENT

2. Organising
Leading
Planning
StaffingMonitoring

3. PLANNING
Goal – what is it?
Objective – what is it?
Plan – what is it?

4. PLANNING
Objective – A clear specific measuring post indicating
progress towards achieving a short term goal.
Goal – An overall or longer term aim providing focus
for day to day activities
Plan – projected courses of action aimed at achieving
future objectives – they provide clear goals and map
the activities needed to achieve them effeceintly and
effectively – they are the propellers of an aeroplane or
rudder of a ship

5. Planning is critical for business – we have to
organise our day’s, weekly, monthly, yearly
and long range activities.
Planning gives us direction and helps identify
and focus important issues for business.
Gap Analysis – see hand out
Values
Vision
Mission
SWOT Analysis
Strategic Plans

6. Values – what is important to a person or a company
Egs – being impartial, free from discrimination,
ethical, fair, flexible, safety, trust, customer focus –
Tylenol challenge in 1980
Vision – where we are headed – expresses what a
business truly wants to achieve – aims to challenge,
inspire and stretch people in a company – Eg –
Disney’s vision is ‘ to make people happy’.
Mission – How will we get there? The path to reach
the vision

7. Developing a Strategic Plan
1.Based on the Values of the business
2.Based on Vision of the business
3.Based on Mission of business
4.SWOT your business
5.Focus on top important issues
6.Design the objectives for (5) above – this is
your strategic objectives
7.Do a Gap analysis
8.Get to WORK!
9.Do the SMARTT Plan

8. ORGANISING
What is organising? –
It is defining roles, responsibilities and arranging
and coordinating the resources needed to
successfully carry out plans – Right People in the
Right Seat in the BUS called BUSINESS

9. STAFFING
What is staffing? –
People are a hotel’s most valuable
resource – the hotel needs the right people
to be attracted to join it – then it is
recruiting, training to do their jobs
effectively and treating them well to
retain them.
Losing employees is easy – recruiting is
twice as hard – Let’s do a costing of
recruitment?
Disney’s recruitment policy – what is most
critical – Is it recruiting or training?

10. LEADING
Leadership is about achieving business goals through the work of
others
David Karpin
Trait Approach – focusses on personal qualities such as height,
intelligence, genetic etc
Transformational Approach – leads the organisation in new
direction through leaders talent and drive
Charismatic Approach – leads through personal magnetism,
charm and other qualities – Eg Steve Jobs of Apple Computers,
JW Marriott of Marriott Hotels
Narcisstic Approach – leads through personal skills, magnetic
attraction and also are distrustful of others and consider
themselves invincible – Eg Napolean, Bill Gates,

11. LEADING
Styles of Leadership –
1.Dictatorial – lead through force and threats – “you
do not lead by hitting people over the head – that is
assault, not leadership” – Eisenhower
2.Authoritarian – task centred leaders, want to
control, decision making is very limited
3.Democratic – participative leadership – people
centred style
4.Laissez Faire – use delegation and leave employees
to do their jobs with little or no input from
themselves

12. MONITORING
What is
monitoring?

13. MONITORING
How are we doing?
Are we operating within the budget?
Are we meeting our targets?
It is keeping an eye on how the business is doing
– checking on budgets, materials, costs, staff,
revenues, quality, safety measures etc

14. GROUP WORK
Imagine that you are managing a
restaurant – for each of the managerial
functions list Five Activities that you
would regularly undertake
In groups work on each function
5 Minutes