L E A R N I N G O U T C O M E S
After listening to this Lecture, You will be
able to:
1.Define the term Management.
2.Explain what is meant by Organization?
3.Why study Management? Management art or
science
4.Differentiate between efficiency and
effectiveness.
5.Describe the four primary processes of
management.
6.Classify the three levels of managers and identify
the primary responsibility of each group.
Organizations
•Organization
A systematic arrangement of people brought together
to accomplish some specific purpose;
Where managers work (manage)
•Common characteristics
Goals
Structure
People
Common Characteristics of Organizations
Why Study Management?
•We all have a vested interest in improving the
way organizations are managed.
Better organizations are, in part, the result of good
management.
•You will eventually either manage or be managed
Gaining an understanding of the management process
provides the foundation for developing management
skills and insight into the behavior of individuals and
the organizations.
MANAGEMENT IS AN ART OR
SCIENCE?
Art
• Practical know how
• Technical skills
• Concrete results
• Creativity
• Personalised nature
MANAGEMENT IS AN ART OR
SCIENCE?
Science
• Empirically Derived
• Critically tested
• General principles
• Cause and effect relationship
• Universal applicability
Management has a body of specialized knowledge.
This knowledge need not to be obtained in formal
disciplined programs.
Management: Is it an art or science?
Somewhere between art and science.
MANAGEMENT AS A SCIENCE PROVIDES PRINCIPLES
AND AS AN ART HELPS IN TACKLING SITUATIONS.
WHAT ARE THE DIFFERENCES
BETWEEN THESE TWO CAREER PATHS ?
Intrapreneur : A person who focuses on
innovation and creativity and who
transforms a dream or an idea into a
profitable venture by operating within an
established organizational environment.
Entrepreneur : A person who does similar
things as the intrapreneur, but outside the
organizational setting.
MANAGER ENTREPRENEUR
A manager is a person
who is authorized to get
work done , to take
decisions and assist to
achieve the
organizational goals &
objectives.
An Entrepreneur is a
risk-taker who has the
skills and initiative to
establish a business. A
person who organizes,
operates and assumes
the risk for a business
venture.
Run a business for
someone
Full resources
supported by
employer.
Supposed to take
risks .
Ideas get approved
by someone else.
Creative.
Run a business for
self.
Self-reliant and
pave their own way.
Risks taker
Approved his idea
& go through it.
More creative.
Management Skills
Technical Skills
The ability to apply specialized
knowledge or expertise
Human Skills
The ability to work with, understand,
and motivate other people, both
individually and in groups
Conceptual Skills
The mental ability to analyze and
diagnose complex situations
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General Skills for Managers
•Conceptual skills
A manager’s mental ability to coordinate all of the
organization’s interests and activities
•Interpersonal skills
A manager’s ability to work with, understand, mentor, and
motivate others, both individually and in groups
•Technical skills
A manager’s ability to use the tools, procedures, and
techniques of a specialized field
•Political skills
A manager’s ability to build a power base and establish the
right connections
Specific Skills for Managers
•Behaviors related to a manager’s effectiveness:
Controlling the organization’s environment and its
resources.
Organizing and coordinating.
Handling information.
Providing for growth and development.
Motivating employees and handling conflicts.
Strategic problem solving.
Types of ManagersTypes of Managers
•Levels of ManagementLevels of Management
First-line managersFirst-line managers
•Responsible for day-to-day operations. Supervise people Responsible for day-to-day operations. Supervise people
performing activities required to make the good or service. performing activities required to make the good or service.
Middle managersMiddle managers
•Supervise first-line managers. Are responsible to find the Supervise first-line managers. Are responsible to find the
best way to use departmental resources to achieve goals.best way to use departmental resources to achieve goals.
Top managersTop managers
•Responsible for the performance of all departments and have Responsible for the performance of all departments and have
cross-departmental responsibility.cross-departmental responsibility.
•Establish organizational goals and monitor middle managers. Establish organizational goals and monitor middle managers.
•Form top management team along with the CEO and COO.Form top management team along with the CEO and COO.
The Management Process and The Management Process and
Managerial RolesManagerial Roles
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Hierarchy Skills
Degree of Authority
& Scope of
Responsibility
Top
Middle-Level
First-Line H
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High
Medium
Low
Top
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Managers
Middle
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Managers
First Level
Supervisors
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TIME SPENT IN CARRYING OUT MANAGERIAL FUNCTIONS
Top Level
Technical
Skills
Human
Skills
Conceptual
and Design
Skills
Supervisory Level
Efficiency
Means doing the thing correctly;
refers to the relationship between
inputs and outputs; seeks to minimize
resource costs
Effectiveness
Means doing the right things; goal
attainment