Manager and management

Managers and Management

1. Managers and Management Dr. G C Mohanta , BE, MSc( Engg ), MBA, PhD(Mgt) Professor

2. 1- 2 What is Management? Management is getting things done through others All managers work in organizations Organizations are collections of people who work together Management is the coordination of their actions to achieve the goals of the organisation Management is planning, organizing, leading and controlling of human & other resources to achieve organizational goals effectively and efficiently

3. 1- 3 What are Resources? Resources include people, skills, know-how & experience, machinery, raw materials, computers & IT, patents, financial capital, loyal customers and employees

4. 1- 4 Managers Managers – The people responsible for supervising the use of an organization’s resources to meet its goals

5. Questions Who are the persons responsible for supervising the use of an organization’s resources to meet its goals? Team leader Manager President Resource allocator

6. Management Functions Planning- Includes defining goals, establishing strategy, and developing plans to coordinate activities. Organizing- Determining what tasks are to be done, who is to do them, how are tasks to be grouped, who reports to whom and where decisions are to be made. Leading- Includes motivating subordinates, directing others, selecting the most effective communication channels, and resolving conflicts. Controlling- Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.

7. 1- 7 Relative Amount of Time That Managers Spend on the Four Managerial Functions Figure 1.4

8. 1- 8 Organizational Structure A formal system of task and reporting relationships that coordinates and motivates members so that they work together to achieve organizational goals

9. 1- 9 What is Organizational Performance A measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals

10. 1- 10 Factors Affecting Organizational Performance Efficiency A measure of how well or how productively resources are used to achieve a goal Effectiveness A measure of the a ppropriateness of the goals an organization is pursuing and the degree to which they are achieved.

11. 1- 11 Figure 1.1

12. 1- 12 Areas of Managers Department A group of managers and employees who work together and possess similar skills or use the same knowledge, tools, or techniques

13. 1- 13 Levels of Management First line managers - Responsible for daily supervision of the non-managerial employees who perform many of the specific activities necessary to produce goods and services Middle managers - Supervise first-line managers. Responsible for finding the best way to organize human and other resources to achieve organizational goals

14. 1- 14 Levels of Management Top managers – Responsible for the performance of all departments and have cross-departmental responsibility. Establish organizational goals and monitor middle managers Decide how different departments should interact Ultimately responsible for the success or failure of an organization

15. 1- 15 Levels of Management Chief executive officer (CEO) is company’s most senior and important manager Central concern is creation of a smoothly functioning top-management team CEO, COO, Department heads

16. 1- 16 Levels of Management Figure 1.3

17. 1- 17 Managerial Skills Conceptual skills The ability to analyze and diagnose a situation and distinguish between cause and effect . Human skills The ability to understand, alter, lead, and control the behavior of other individuals and groups . Technical skills Job-specific skills required to perform a particular type of work or occupation at a high level .

18. 1- 18 Skill Types Needed Figure 1.5