Managing relationships

If you want your own business or your organization’s business to grow, you cannot do it alone. It is critical to interact, relate and collaborate with others to form sustaining relationships. And, how you manage both internal and external relationships will determine success or failure for you and your organization.

1. Wong Yew Yip
[email protected]

2. Contents
1
What
relationship is
all about
2
The
Relationship
Pyramid
3
Internal &
External
Relationships
4
4 Most
Important
Relationship at
Work
5
Who do you
manage
Relationship
with?
10
Ingredients
needed for
Unhealthy
Relationships
11
8 Ways to
better
Business
Relationships
12
Manage
Relationship
with your Boss
13
20 Ways to
manage
Relationship
with your Boss
14
Individual
Action
Learning
Project
6
Your
Personal
Relationship
7
Building
Relationships
8
Relationships
are the key to
Success
9
Ingredients
needed for
Successful
Relationship

3. What Relationship is all about
The biggest challenge in
relationships is the fact that many
people enter a relationship in
order to get something
In reality, the only way a
relationship can last is if you see
your relationship as a place that
you go to give, and not a place
that you go to take

4. The Relationship Pyramid
Where do
you want
to be?
People who don’t know me by name1
People who know me by name2
People like me3
People who are friendly with me4
People who respect me5
People
who value
a relationship
with me
6

5. Internal & External Business Relationships
External
Relationships
1.Customers
2.Suppliers
3.Regulators
4.Dealers
5.Alliances
6.Competitors
7.Vendors
Internal
Relationships
1.Supervisors/
Bosses
2.Peers
3.Subordinates
4.Business Units

6. 4 Types of Relationships at Work
Targeted
Relationship
•People you don’t
know but who are
in the same
industry as you -
either as peers or
competitors
•It is worthwhile
targeting and
connecting with
them, because you
will benefit from
what they offer and
they will benefit
from knowing you
Tentative
Relationship
•You might not truly
know these people
but you know them
enough to email
them for a small
favoror to ask to
be in your project
•You put effort to
know one another
better
•These people can
benefit you or your
company
Transactional
Relationship
•Less personal and
used to accomplish
specific business
objectives
•Defined by what
each party can do
for the other to
reach near-term
objectives
•Example are
relationships with
customers, peers
or suppliers
Trusted
Relationship
•Most personal,
valuable and often
longest-lasting
•To create trusted
relationship, you
need many
interactions with
one another that
have gone well
•This relationship
take the most work
and longest to
form, but they are
worth it

7. Your Personal Relationship
Before you can have a successful relationship with anyone,
you first need a perfect personal relationship with yourself
Do you know yourself?
What is your opinion of yourself?
Do you respect yourself?
Do you like yourself?
Are you fair and objective?
Do you motivate yourself?

8. Building Relationships
Building relationships
requires conscious effort
Building relationships can be
hard work
Building relationships takes
time
Relationships are the
foundation of work life
Good relationships allow for
differences of opinion

9. Relationships are the Key To Success
Whether you are trying to
attract new customers, expand
your opportunities, or just
looking for more meaningful
business relationships, your
connections are the most
important resourcesyou will
ever have
Surround yourself with
amazing people and you will
always find success

10. Ingredients needed for Successful Relationships
Mutual respect
Trust
Open communication
Accountability
Support
Acceptance (of
Strengths and Flaws)
Welcoming diversity

11. Ingredients of unhealthy relationships
Contempt
Dismissiveness
Defensiveness
Stonewalling
Criticising
Comparing
Complaining
Competing
Challenging

12. Have a Connection Plan1
Make time to connect with new
people, reconnect with old
contacts, and strengthen your
current relationships
Give yourself a target and
schedule it
You will find it is easier and you
won’t let relationships and
opportunities slip
8 Ways to better Business Relationships

13. Be Genuine2
8 Ways to better Business Relationships
People want to do
business with those they
know, like, and trust
To be trustworthy, you
must be genuine
Have a strong passion and
purpose behind what you
do

14. Give more than you receive3
8 Ways to better Business Relationships
When meeting people, don’t look
for ways they can help you
Actively seek out cues for ways
you can add value to their lives
Can you provide resources that
will help them in their business?
What about providing referrals?
Before your next interaction, set
your intention to adding value

15. Ask really good questions4
8 Ways to better Business Relationships
When connecting with others,
be really good at asking
questions about them
Become insatiably curious
about everyone you meet
Often, we are just waiting for
our turn to speak, but we forget
that need to listen and more
importantly, to understand

16. Be a Master Introducer5
8 Ways to better Business Relationships
Identify opportunities to connect
two or more people and practice
being an introducer
Promote people to each other in
a way that gets them excited to
meet and feel empowered
You will become known as a
connector and there is nothing
more powerful than a warm
introduction

17. Don’t rely solely on Technology6
8 Ways to better Business Relationships
Often we mistake tools like
social media, email, and
texting as replacements to
real connections
Make it a major part of your
plan to have face to face
meetings and genuine
interactions

18. Be Interesting7
8 Ways to better Business Relationships
Read books/magazines, engage
in high level conversations, and
challenge yourself to think
When you get into conversations,
make it a habit to try and increase
the level of the discussion (without
being a know-it-all)
If you want to attract interesting
people, you have to be interesting

19. Be on the lookout8
8 Ways to better Business Relationships
Always be on the lookout for
opportunities
Find ways to add value and
cultivate amazing, long-lasting
relationships
It takes effort, it takes
intention, and it takes practice
Most importantly, Enjoy it!

20. Manage Relationship with your Boss
The aim is that the
boss should look up
with pleasurewhen
you walk into the
room, knowing that
you’ll be easy to get
on with, co-operative,
positive, reliable and
trustworthy

21. x
The first thing you
need to do is to get
inside your boss’s
head.
If you don’t
understand what
makes your boss
tick, you can’t hope
to understand how to
manage your
relationship with
him/her.

22. x

23. x
20 Ways to manage
Relationship with
your Boss
Learn these to
make your Boss
happy
Understand
the Vision
& Mission
1
Be
Dependable
2
Take
Ownership
3
Stay
Organized
4
Be
Punctual
5
Be
Resourceful
6
Keep a
clean
workplace
7
Focus on
Work
8
Be a
Leader
11
Know the
Industry or
Business
12
Radiate
Positivity
9
Make your
Boss look
Good
10
Save the
Company
Money
13
Be
Prepared
14
Take the
Initiative
15
Go the
Extra Mile
16
Treat
Customers
Well
17
Be Honest
18
Be Loyal
19
Be a Team
Player
20

24. Individual Project -Manage Relationship
1.Identify “Who” are the
relationships you will need to
maintain -Internally and
Externally
2.Indicate what type of
Relationship they are
3.What actions will you take to
improve and maintain the
relationship

25. Individual Project -Manage Relationship
Suggested Format
No. Who
Type of
Relationship
Actionsto be taken When
1.
2.
3.
4.
5.
6.

26. ThankYou
[email protected]