managing safely and measuring performancemodule7.ppt

managing safely and measuring performancemodule7.ppt

1. Measuring performance
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2. Measuring performance

3. Measuring performance

4. Measuring performance

5. Measuring performance
What’s performance
measurement about?
Measuring performance

6. Measuring performance
Although we may not realise it, we measure
performance in all aspects of our lives

7. Measuring performance
To measure performance in a useful way,
indicators must be established to answer
questions such as:

8. Measuring performance
To measure performance in a useful way,
indicators must be established to answer
questions such as:
•What is going on around us?

9. Measuring performance
To measure performance in a useful way,
indicators must be established to answer
questions such as:
•What has happened so far?

10. Measuring performance
To measure performance in a useful way,
indicators must be established to answer
questions such as:
•What might we need to respond to?

11. Measuring performance
Measurements that give us information on
the outcomes of our previous actions are
called reactive indicators

12. Measuring performance
Measurements of how the current situation
could impact on future performance are
known as proactive indicators

13. Measuring performance
If you were the manager of a stationery
supply company…
…what reactive indicators would help you to
evaluate your current sales
performance?

14. Measuring performance
If you were the manager of a stationery
supply company…
…what proactive indicators could you
measure in order to provide
information on the future?

15. Measuring performance
How do you measure health
and safety performance?

16. Measuring performance

17. Measuring performance
Reactive measurement focuses on collecting
information on the outputs of your health and
safety management system

18. Measuring performance
Reactive measurement focuses on collecting
information on the outputs of your health and
safety management system

19. Measuring performance
Reactive measurement focuses on collecting
information on the outputs of your health and
safety management system

20. Measuring performance
Reactive measurement focuses on collecting
information on the outputs of your health and
safety management system

21. Measuring performance
Reactive measurement focuses on collecting
information on the outputs of your health and
safety management system

22. Measuring performance
You can use this reactive data to calculate
your injury incidence rate (the number of
reportable injuries per 100,000 employees):
Number of reportable injuries in
a given time period (one year)
Average number of employees
during that time period
x 100,000

23. Measuring performance
You can use this reactive data to calculate
your injury incidence rate (the number of
reportable injuries per 100,000 employees):
2 reportable injuries
50 employees

24. Measuring performance
You can use this reactive data to calculate
your injury incidence rate (the number of
reportable injuries per 100,000 employees):
2 reportable injuries
50 employees
x 100,000

25. Measuring performance
You can use this reactive data to calculate
your injury incidence rate (the number of
reportable injuries per 100,000 employees):
4000
Your injury incidence rate:
(per 100,000 employees)

26. Measuring performance
Once calculated, you’ll be able to compare
your injury incidence rate with other rates in
your industry to measure your performance
Your injury incidence rate:
519
Other branches/locations:
1105 7514
4000

27. Measuring performance
Once calculated, you’ll be able to compare
your injury incidence rate with other rates in
your industry to measure your performance
1036.6
Your company’s overall rate:
500.8
National industry rate:

28. Measuring performance
Fatal injury incidence rates of some industries:
Agriculture, hunting, forestry and fishing:
Mining, water, gas and electricity:
Manufacturing:
Construction:
Service:
6.0
3.9
1.2
5.1
0.3
National incidence rate: 0.8

29. Measuring performance
Non-fatal (major/3-day) injury incidence rates:
Agriculture, hunting, forestry and fishing:
Mining, water, gas and electricity:
Manufacturing:
Construction:
Service:
748.4
1306.9
1127.7
1095.3
500.8
National incidence rate: 622.1

30. Measuring performance
What are the limitations of only measuring
accident, incident and ill health reports?

31. Measuring performance
Proactive measurement provides information
on how health and safety is being managed
before undesired events occur

32. Measuring performance
•quality of the work environment and
equipment
You’ll need to look at the inputs that
contribute to health and safety management:

33. Measuring performance
•quality of the work environment and
equipment
You’ll need to look at the inputs that
contribute to health and safety management:
•effectiveness of systems and procedures

34. Measuring performance
•quality of the work environment and
equipment
You’ll need to look at the inputs that
contribute to health and safety management:
•effectiveness of systems and procedures
•behaviour and ability of people

35. Measuring performance
For example, if you intend to carry out an
inspection once a week, you can proactively
measure how many you actually perform

36. Measuring performance
A good proactive indicator should be:
•objective
•easy to measure
•cost effective to gather
•relevant to the group whose
performance you’re
measuring

37. Measuring performance
What are some indicators that could be used
to proactively measure health and safety?

38. Measuring performance
Remember: there’s no ‘one size fits all’
when it comes to proactive indicators – find
out what works best for your organisation

39. Measuring performance
A range of people will be interested in this
information, both internally and externally:
•senior management
•line managers
•employees
•safety/employee
representatives
•shareholders

40. Measuring performance
A range of people will be interested in this
information, both internally and externally:
•enforcement bodies
•insurance company
•clients
•the public

41. Measuring performance
What is auditing?

42. Measuring performance
Auditing aims to find evidence of whether the
current management system complies with
the organisation’s policies and objectives

43. Measuring performance
An internal audit is performed by staff within
the organisation in order to evaluate the
effectiveness of the current system

44. Measuring performance
An external audit is undertaken by a third
party to provide an independent view,
usually for interests of other stakeholders

45. Measuring performance
Audits typically use three types of evidence:
•documentation

46. Measuring performance
Audits typically use three types of evidence:
•documentation
•interviews

47. Measuring performance
Audits typically use three types of evidence:
•documentation
•interviews
•observation

48. Measuring performance
As a manager, you (along with senior
management) may be involved in producing
an action plan to deal with audit findings

49. Measuring performance
Getting it right:
•Reactive indicators measure your outputs;
easily gathered, but have limitations
•Proactive indicators measure your inputs;
powerful, as they can provide warnings
•Audits provide a check on
whether your systems
are effective

50. Measuring performance
•What’s performance measurement about?
•How do you measure health and safety
performance?
•What is auditing?
Key learning points:

51. Measuring performance
Key learning points:
•What’s performance measurement about?
•How do you measure health and safety
performance?
•What is auditing?

52. Measuring performance
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