Manners. Cultural sensitivity and awarenesspptx

NOTES

1. manners

2. What are manners? Way of behaving/ acting in public. Correct way of behaving in society. person’s way of behaving towards others.

3. a. Communication skills for nurse’s:

4. Effective verbal and non-verbal communication Verbal Communication- communicating with words, written or spoken. Verbal communication consists of speaking, listening , writing and reading. - process of exchanging information between two or more persons through written and oral words. Non-verbal Communication- is the transmission of messages or signals through a nonverbal platform such as eye contact, facial expressions, gestures, posture, and the distance between two individuals.

5. b. Professional etiquette for nurses: dress code, punctuality, and respectful behavior

6. Dress code- proper dress code makes a person look presentable and professional. Punctuality - the fact of arriving, doing something, or happening, at the expected or correct time and not late. Respectful behavior - shows concern and regard for people and the intentional act of showing consideration for another person’s interests and well- being.

7. c. Cultural sensitivity and awareness: Understanding diversity and adapting to different cultures Cultural diversity refers to the variety of ways of life within different groups of people, traditions, religion and social interactions unique to each culture. Adapting to different cultures involves acknowledging, respecting, and embracing the differences. Example: How to politely address patients with sensitive medical conditions .

8. 8

9. Thank you!