Manufacturing operations and service operations

Difference between manufacturing and service operations

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Explain biffereNaa between *

Manufacturing and Service
Operations

Prepared by :
Prof. Yday fekhani

Shree H. N. Shukla College
Rajkot

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2. DIFFERENCE
BETWEEN
MANUFACTURING
AND SERVICE à
OPERATIONS

4. % Manufacturing Operation allow
Separation between Production
and Consumption.

# Customer receive service as it is
performed. Thus, there is

production as well as
consumption of service at the
same time.

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CONSUMPTION

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5. (3)

# Productivity is easily measured in manufacturing
operations because manufacturing operations
produce tangible products.

# Productivity is not easily measured in service
operations because the outputs of service
operations are intangible.

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6. (4)

# Expenses required for
material handling is more
in manufacturing
operations.

k Expenses required for
material handling are les
as compared to
manufacturing operations .

7. % Customers have less
contact with people

who provide
manufacturing
operations.

% Customers have more
contact with persons
who provide services.

8. % Quality standards are relatively simple and
easy to establish in manufacturing operations.

3% Quality standards are difficult to establish and
product quality is difficult to evaluate in
service operations.

9. % Manufacturing operations depend on
maintenance and repair work.

% Service operations do not depend on
maintenance and repair work.

10. % Manufacturing operations are flexible in
manufacturing work, methods, scheduling
work.

% Service operations are inflexible because

services are in direct contact with customers
and customers are part of service system.

11. (9) A =

3% Manufacturing operations can standardized and
less customized.

# Service operations cannot produce outputs that
can be stored.

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12. % Higher amounts are required to be invested an
assts like equipment , building, etc.

# High amounts are not required to invested
since most of they are labour performance.

13. QUA)
ISSUE
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14. (13)

# Manufacturing operations usually are larger in

size and operation.

Service operations meet direct contact with

customer and hence they are relatively smaller in
size and operation.