MARUTI SUZUKI NEXA INDIA TDM TOOL KIT-ALLIED SERVICES

nexa car training ppt for newly joined relationship managers

1. ALLIED SERVICES

2. 2
WHAT ARE ALLIED SERVICES?
Allied services at NEXA is a one stop destination catering to all customer needs:
NEXA Finance
MY NEXA
Exchange
Insurance
Genuine NEXA
Accessories
Service

3. 3
YOUR ROLE AT NEXA
Complete ownership of service delivery

Thorough knowledge of:
oProduct
oFeatures and benefits of All Allied services
oAll processes and documentations involved

Be single point of contact

Complete customer engagement

4. 4
YOU ARE NEXA
BREAK OUT OF YOUR COMFORT ZONE
YOU ARE THE ONLY
POINT OF CONTACT
Finance
MY NEXA
Insurance
Genuine NEXA
Accessories
Exchange
Service

5. 5
SESSIONS AND FLOW
Session 1: Genuine NEXA Accessories
Session 2: Exchange
Session 3: Insurance
Session 4: Finance
Session 5: MY NEXA
Session 6: Service

6. 6
GENUINE NEXA
ACCESSORIES

7. 7
GENUINE NEXA ACCESSORIES
Session Objectives


•Accessories – Knowhow

•Understanding Your
Role

•Importance of Genuine NEXA Accessories

•Selling Genuine NEXA Accessories

8. 8
ACCESSORIES KNOW -HOW
So, if I have to sell accessories, will I only show the products or also
make the customer feel?

•Aren’t car accessories like jewellery?

•Isn’t it more about the feeling than about the product?

9. 9
ACCESSORIES KNOW -HOW

•Enhance the beauty

•Make the car smarter and more capable

•Turn on heads

•Make you feel special

and above all

Reflect your style and personality…


Accessories...

10. 10
A Car My Car
ACCESSORIES KNOW -HOW
Accessories can transform a normal car to a unique car
that reflects your style and personality.

11. 11
•Be the single point of contact
•Convince customers to buy
Genuine NEXA accessories
•Ensure process completion
•Be prompt and accurate with the
benefits and technicalities

UNDERSTANDING YOUR ROLE
Points to remember when convincing:
•You get genuine NEXA accessories
•You can avail of special offers and benefits.
(Mention the current offers.)
•You make great savings.
•You can collect and redeem points across x
number of purchase points within the
network and outside the network.
•We can keep in constant touch with you even
after this interaction get over.

12. 12
IMPORTANCE OF GENUINE NEXA ACCESSORIES
•Unmatched quality (OEM level)
•Wider range of products in all categories
(comfort, style, safety)
•Host of attractive features
•Personalization (from a car to My Car)
•Customization as per NEXA
•Wide service network with skilled
professionals

Genuine NEXA Accessories Value Points

13. 13
GENUINE NEXA ACCESSORIES
Choice of accessory packaged to suit customer’s tastes and styles:

Superior Affluence - For high-ranking individuals
who need to be offered exclusive treatment
•Timeless Trends – For those, who are sporty and
look forward to long distance travels and
adventures
•International Style – For individuals who seek
finesse in their way of living…

14. 14
GENUINE NEXA ACCESSORIES
Superior Affluence: For high-ranking individuals who need to be offered
exclusive treatment


Mobile Accessory
Socket with
Charger
Premium Cushion
Set
Luxury Seat Cover
(PU)
Rear Seat
Entertainment
Mud Flap Illuminated Sill
Guard
Premium
Carpet Mat
Premium Body
Cover
Steering Wheel
Cover

Interior Styling Kit
(wood)

15. 15
GENUINE NEXA ACCESSORIES
Timeless Trends: For them who keep up with styles in
vogue…
Mobile Accessory
Socket with
Charger
Mud Flap Premium Body
Cover
Car
Cooler/Warmer
Tyre Pressure Monitoring
System (TPMS)
Premium
Carpet MAT
Sporty Seat
Cover
Door Visor
Steering Wheel
Cover

16. 16
GENUINE NEXA ACCESSORIES
International Style: For those who prefer the premium way of
living…
Mobile Accessory
Socket with Fast
Charger
Steering Wheel
Cover (leather)

Mud Flap

Premium Body
Cover
Seat Cover
Premium
Carpet Mat
Door Sill Guard
(non LED)
Bumper Corner Protector
(black)
Interior Styling Kit
(black)

17. 17
GENUINE NEXA ACCESSORIES
Lifestyle Products

18. 18
GENUINE NEXA ACCESSORIES
S Cross Accessories

19. 19
GENUINE NEXA ACCESSORIES
Audio System Upgrade
Options
Entertainment

COMBO 1 COMBO 2 COMBO 3
Front
Speaker
Yes Yes Yes
Rear Speaker Yes Yes Yes
Amplifier Yes No Yes
Sub Woofer NO Yes Yes

“Enjoy every beat ”
Amplifie
r
Sub
Woofer
Active Sub
Woofer

20. 20
GENUINE NEXA ACCESSORIES
Rear Seat Entertainment – ANDROID Car Tablet
Entertainment

Key Features & Benefits
1 GB DDR3 RAM
32 GB expandable
memory
USB/SD card slot
8” IPS display
Front/Rear Camera
Wi-Fi & Bluetooth
3G Dongle support
HDMI out

21. 21
GENUINE NEXA ACCESSORIES
Comfort

Car
Cooler/Warmer
Comfort features to revel in…

22. 22
GENUINE NEXA ACCESSORIES
Treat your Car with Style
Style &
Personalization

Back Door Garnish
Bumper Corner Protector
Door Visor
Auto Dimming
Mirror

23. 23
GENUINE NEXA ACCESSORIES
Tyre Pressure Monitoring System
(TPMS)
Safety
Key Features & Benefits
Fuel Efficiency
Tyre Life
Improved Suspension
Safety
Puncture Alerts
Reduced Emissions
Comfortable Ride

24. 24
GENUINE NEXA ACCESSORIES
Must Have Accessories
Mobile Holder and
Charger
Cushion
Pillows
Mats
Wheel
Cap

25. 25
GENUINE NEXA ACCESSORIES
Must Have Genuine NEXA Accessories
Rear Upper
Spoiler
Logo Projector Lamp
Gear
Lock
Mud Flap Set
Auto Dimming
Mirror

26. 26
SELLING GENUINE NEXA ACCESSORIES
Selling Genuine NEXA Accessories is all about making a person
feel that “I NEED TO HAVE THIS IN MY CAR”
Let’s take an example of Interior Illuminated Sill Guard

How can you make a customer feel the need?

When you are getting out of your car and as soon as you open
the door and you see an Illuminated Sill Guard –
• How will you feel?
•How will your guest feel?
•How onlookers will feel?

27. 27
SELLING GENUINE NEXA ACCESSORIES
Wait a moment...
When you go to a shopping mall do you end up buying
more than what you had planned for?


It is because you can see them and visualise the use of it.


Hence, use “Digital Car Configurator”

28. 28
SELLING GENUINE NEXA ACCESSORIES
Engaging the Customer
•After the customer walk-in, engage by highlighting the GNA display
area.
•During the test drive, engage by highlighting the pre-fitted accessories in
the test drive vehicle and the resulting value-adds
(comfort/safety/style/personalization).
•When the customer is ready to book, engage by using the digital Car
Configurator and the LED screen to grab the customer’s attention.

29. 29
SELLING GENUINE NEXA ACCESSORIES
Best Practices
PRODUCT
KNOWLEDGE
Talk about/show/discuss
accessories/packages
Understand the need
and recommend the
product.
Advise on the right
Genuine NEXA
Accessories packages.
Use the DIGITAL CAR
CONFIGURATOR
Project on the LED
screen
Convey benefits of pre-fitting
HIGH CUSTOMER
ENGAGEMENT

30. 30
SELLING GENUINE NEXA ACCESSORIES
Activity & Role Play
Instructions: Tell participants to make 4 groups.. From each
group, 2 people should come forward to play the roles of a
customer and an RM.

Now, group 1’s RM will sell to group 2’s customer and group 3’s
RM will sell to group 4’s customer. Tell the participant playing
the customer’s role to be in character of a typical NEXA
customer they profiled on Day 1. They can pick up different
points of engagement (at walk in, during the test drive, at
vehicle booking). They should also talk about the product,
highlighting its features and benefits.

If there is time, then the groups can switch the customer and
RM roles. Give them 6 to 7 mins each.

31. 31
GENUINE NEXA ACCESSORIES
Session Recap
•Customer benefits

•Array of products and packages

•Personalized Preferences

•RM ONLY point of contact

•Customer engagement

32. 32
Session 2: Exchange

33. 33
EXCHANGE
2

34. 34
EXCHANGE
Session Objectives
•Understanding Your
Role

•Knowing about Exchange

•Exchange Process

•Carrying out Exchange

35. 35
UNDERSTANDING YOUR ROLE
The four key elements that RM needs to inculcate are:
Right Knowledge
•Finding out market trends/online prices
Right Skill
•Offering a quote without hurting the customers sentiments
•Negotiating on price
Right Attitude
•Maintaining high degree of service
•Taking initiative to assist customer at each step
Team Work
•Coordinating with Evaluators for technicalities and correct price
evaluation.
•Be the single point of contact
•Convince customers for Exchange
•Ensure process completion
•Co-ordinate with evaluators

36. 36
KNOWING ABOUT EXCHANGE

Exchange Statistics
Cars sold through exchange
Car buying enquiries

37. 37
KNOWING ABOUT EXCHANGE
Who Exchanges?
WHO IS THE MOST LIKELY TO UPGRADE
TO THE
S-CROSS?

38. 38
KNOWING ABOUT EXCHANGE
How Exchange Scores
Increase new sales Retain old customers Make new customers Save costs

39. 39
EXCHANGE PROCESS
Key Phases
PRE-EXCHANGE EXCHANGE

40. 40
EXCHANGE PROCESS

Pre-Exchange Process: Case Study

Facts of the
Case:
•Verna Petrol SX- 2011
•Silver Color
•First owner
•68,000 kms
•2.8 lacs, as offered by reputed
reseller
•3.20 lacs on Carwale/Cartrade
websites

41. 41
EXCHANGE PROCESS
Pre-Exchange Process: Case Study

After the evaluation, the Evaluator gives the quote saying that the drive
shaft is damaged and will require a replacement.
You convey the quote to Mr. Rao who, his expectation being higher,
wants to know the reason for the low quote. Mr. Rao also asks you how
you knew that the drive shaft was damaged.
You tell Mr. Rao that your Evaluator has checked and diagnosed it, but
he insists that had there had been such a problem, the car would not
have been running at all.

So What went wrong?

The problem here is Mr. Rao is not convinced about the evaluation and
quote explanation. It is the RM’s role to ask the Evaluator how the drive
shaft was diagnosed to be faulty, which he should have conveyed to Mr.
Rao. In his over-dependence on the Evaluator, the RM has an unhappy
customer.Clearly, the RM did not use the evaluation sheet and is not
aware of the Evaluation Basics

42. 42
EXCHANGE PROCESS
Customer interaction and formalities before Actual
Exchange

KNOW THEM…
•120-point evaluation basics
oMajor cost reducers
oMinor cost reducers
•Vehicles variants
•Popular sites
Pre-Exchange
Evaluation
Basics
Prices

43. 43
EXCHANGE PROCESS
Pre-
evaluation
During Evaluation
Post
Evaluation
Customer interaction and formalities related to the actual evaluation

44. 44
EXCHANGE PROCESS
Pre-Evaluation
Pre-
evaluation
During Evaluation
Post
Evaluation
YOU MUST

•Never quote without evaluation.
•Request a home visit.
•Fix follow-up date and time before customer
leaves.

45. 45
EXCHANGE PROCESS

During Evaluation
Pre-
evaluation
During Evaluation
Post
Evaluation
YOU MUST

•Ask Evaluator for
price justification

•Compare costs
on websites
YOU MUST

•Keep Customer
informed about
•progress of
evaluation
•time
requisite

46. 46
EXCHANGE PROCESS

During Evaluation
Pre-
evaluation
During Evaluation
Post
Evaluation
Customer
accompanies

•Handle both
customer and
vehicle with care.

•Privately discuss
price
Customer does
not accompany

•Keep customer
engaged
•Inform customer
about
oprogress or
odelay

47. 47
EXCHANGE PROCESS

Post Evaluation
Pre-
evaluation
During Evaluation
Post
Evaluation
YOU MUST

•Know customer’s expectation.
•Compare market/online data.
•Disclose price and explain rationale
•Take feedback

48. 48
CARRYING OUT EXCHANGE

Handling Price Objections
•Price and Price Reducers


•NEXA Advantage


•S-Cross/ Baleno Features

49. 49
CARRYING OUT EXCHANGE

Using Best Practices
Knowledge Gathering
•Website/apps/media
•120-point of Evaluation
•Major/Minor cost reducers

Customer Pampering

50. 50
EXCHANGE
Session Recap

•Importance of Exchange

•Process and documentation

•Multiple benefits to customer

•Right (Knowledge + skills + Attitude)

51. 51
Session 3: Insurance

52. 52
INSURANCE
3

53. 53
INSURANCE
Session Objectives
•Understanding Your
Role

•Insurance at NEXA

•Insurance process

•Selling insurance

54. 54

•Be the single point of contact

•Create case file

•Complete insurance
formalities



UNDERSTANDING YOUR ROLE

55. 55
INSURANCE AT NEXA
Why Insurance?

56. 56
INSURANCE AT NEXA
Unique Features
ONE exclusive
product

SAME terms
and conditions
UNIFORM prices
and service levels

57. 57
INSURANCE AT NEXA
Best-in-Class Benefits

•Tailor-made

•Cashless, fair and transparent claim settlement

•Quality repairs

•Online Instant policy servicing

•Easy NCB transfer

58. 58
INSURANCE PROCESS
Steps
Liase
Inform
Print
Communicate
Hand over

59. 59
INSURANCE PROCESS
Steps

•Liaise with the Finance Manager to get the best
quotation.
•Communicate the quote to the NEXA customer and
collect all necessary details.
•Inform customer about the Insurance Solicitation
Call from the Call Centre.
•Print policy on respective insurance company’s
stationary.
•Explain benefits and hand over the policy to the
customer.

60. 60
SELLING INSURANCE
PRACTICE
•You need to get the insurance done
for Mr Sameer Rao.
•Role Play

61. 61
INSURANCE
Session Recap

•Unique features

•Numerous benefits

•Quick process

62. 62
Session 4: Finance

63. 63
FINANCE
4

64. 64
NEXA FINANCE
Session Objectives

•Understanding Your
Role

•Finance services at NEXA

•NEXA Finance process

•Selling Finance at NEXA

65. 65
UNDERSTANDING YOUR ROLE

•Be the single point of contact

•Calculate & Document EMI

•Ensure process completion

66. 66
cars bought on cash
basis
cars bought with
Finance

Auto Finance Scenario
20%
80%
•80
%
•20%
NEXA FINANCE SERVICES

67. 67
Need for NEXA Finance
OPPORTUNITY FOR
CUSTOMER
•Easy initial
payment
•Cost spread
out
NEXA FINANCE SERVICES

68. 68
NEXA FINANCE SERVICES
Advantages
•Financiers for every profile &
geography

•One-stop shop

•Improved customer

•Least processing time

•Special offers & benefits

69. 69
Finance Partners at NEXA
NEXA FINANCE SERVICES

70. 70
NEXA FINANCE PROCESS
Overview
Follow-up on
the Loan
Application
Compile the
Case File
Present the
Documents
Checklist
Understand
the Customer
Select the
Right Finance
Partner
Finalize the
Finance
Proposal

71. 71
NEXA FINANCE PROCESS
Step 1
Understand the Customer
Get customer details:
•Occupation
•Current income
•Other earning members
•Loan amount required
•Comfortable EMI and loan
repayment period
•Finance partner preference
•Existing loan account

72. 72
NEXA FINANCE PROCESS
Step 2
Show:

• EMI calculation through Car Configurator

73. 73
NEXA FINANCE PROCESS
Step 3
Check:
•Existing relations with any Finance Partner
•Sole/co-applicant issues
•Constraints regarding documents

Find the best fit
Which Finance Partner has the best deal for the customer?
Select the Right Finance Partner

74. 74
Step 4
Finalize the Finance Proposal
Use NEXA Car Configurator to
finalize and generate Finance
Proposal
NEXA FINANCE PROCESS

75. 75
Step 5
Use Document checklist to:
•Identify and verify
documents required
•Reduce interactions and
delays
•Processing application
efficiently
Present the Documents Checklist
NEXA FINANCE PROCESS

76. 76
Step 6
Ensure case file has:

•Filled up application form

•Full set of required
documents

•Other documents required
Present the Documents Checklist
NEXA FINANCE PROCESS

77. 77
Step 7
Be proactive with:

•Status tracking

•Fulfilling any requirements
of pending/new documents

•Providing any missing
information
Follow-up on the Loan Application
NEXA FINANCE PROCESS

78. 78
Non-Approvals
Soothe the customer’s pride and ego!
Rejection Denial Outright Denial
•Communicate to customer

•Suggest corrective action

•Visit the customer

•Seek clarification • Collect extra documents,
if needed

•Convey refusal

•Suggest corrective action • Suggest other viable
finance options

•Suggest cash down
option
•Collect documents, if
needed


NEXA FINANCE PROCESS

79. 79
Approvals
Deliver Car
Check Car
Readiness
Inform Finance
Manager
Inform
Customer
Identify
Delivery Date
NEXA FINANCE PROCESS

80. 80
SELLING FINANCE AT NEXA

Your Enablers
Be Aware:
Your role as an RM during the Finance process NEXA is all about
knowing your Finance principles and being adept at handling the
finance queries of the customer
Be Updated:
Keep a regular check on new car loan schemes offered by the
Finance Partners at NEXA.

Be Confident:
Being aware and updated will give you the confidence to talk to
the customer and showcase solutions as an advisor.

Transition: Now get set for two wrap-up activities.

81. 81
NEXA FINANCE
Session Recap
•Understanding NEXA
Finance

•NEXA Finance Process

•RM ONLY point of contact

•Selling NEXA Finance

82. 82
Session 5: My NEXA

83. 83
MY NEXA
PROGRAM
5

84. 84
MY NEXA PROGRAM
Session Objectives
•Understanding your role

•MY NEXA Program

•MY NEXA Program process

•Selling MY NEXA Program

85. 85
UNDERSTANDING YOUR ROLE
•Be the single point of contact
•Convince and Enrol Customers
•Ensure process completion
Points to remember when convincing:
•You become part of an exclusive group.
•You can avail of special offers and
benefits. (Mention the current offers.)
•You make great savings.
•You can collect and redeem points across
x number of purchase points within the
network and outside the network.
•We can keep in constant touch with you
even after this interaction get over.

86. 86
MY NEXA PROGRAM
Advantages
NEXA Loyalty Program For Premium Channel
•Strengthens bond
•Creates avenues for customer interaction
•Has validity across NEXA network
The NEXA Loyalty Program is important because:
•A customer can earn/redeem auto points on all their spending at the
Maruti Authorized Networks using their Loyalty Card (Autocard).
•It creates open avenues for increased customer interactions and
builds a stronger bond.
•It focuses on a long-term relationship and not one transaction.

87. 87
MY NEXA PROGRAM
Card Types
NEXA Loyalty Program For Premium Channel
NEXA HDFC Bank
AllMiles Credit Card
My NEXA
Personalized Card after vehicle Invoice - sent to customer address

88. 88
JOINING FEES
NEXA Loyalty Program For Premium Channel
NEXA HDFC Bank
AllMiles Credit Card
My NEXA
One time fee of :
1000+ service
tax(14%)=Rs.1140
Fees
Rs 1000+ applicable taxes.

*Fees will only be charged by the
bank to the member if Rs15,000 is
not spent within 3 months of
issuance

89. 89
MY NEXA APP
NEXA Loyalty Program For Premium Channel

With The My NEXA app the
customer can:

1.Track their loyalty points
2.Check available rewards and
benefits
3.See a list of NEXA partners
4.Stream music through SONY
music
5.Upcoming Events
6.And Link VIN to My NEXA
Account

90. 90
PRIVILEGES
NEXA Loyalty Program For Premium Channel
NEXA HDFC Bank
AllMiles Credit Card

Exclusive Privileges:
•Petrol Surcharge Waiver applicable on Transaction value of Rs.400 to
Rs.5000 (Maximum waiver amount Rs.500 per statement
•Complimentary Priority Pass Membership and up-to 4 complimentary
Airport Lounge visits free (domestic /international)
• 6 Reward Points for spend on transactions on flight tickets, hotel
booking, movie tickets, music download, recharge of DTH or Mobile
made through www.hdfcbankallmiles.com/mynexa

91. 91
PRIVILEGES
NEXA Loyalty Program For Premium Channel

92. 92

93. 93

94. 94
MY NEXA PROGRAM PROCESS
Points Awarding Process
Customer interest for card ( My NEXA or HDFC) : Captured at enquiry to
invoice stage
Points also to be given for purchase of GNA, EW & Insurance during car
purchase
Points to be calculated in My NEXA server
Points to be awarded during every subsequent transaction

95. 95

96. 96

97. 97
MY NEXA PROGRAM PROCESS
Points earned
Sr.No Benefits
Approved MY NEXA Program benefits
MY NEXA Cum HDFC Credit Card MY NEXA
1
Points on Spends
at MSIL network
a) 10 Points on every Rs 150 spent at NEXA
(7 Points from NEXA, 3 from HDFC)

b) 3 points outside NEXA network
7 points on every
Rs150 spent at MSIL
network
2 Exchange Points 8000 8000
3 Referral Points 1400 1400
4 Joining Bonus 1000 200
5 Card Type Credit Cum My NEXA Card
Personalized My
NEXA Card
*Every point earned = 75 Paise

98. 98
MY NEXA PROGRAM PROCESS
Scenario: At the time of the purchase of vehicle, if customer purchases
accessories worth Rs 60000/-, then points will be rewarded as under
Sr.No Benefits
Approved MY NEXA Program benefits
MY NEXA Cum HDFC Credit Card MY NEXA
1
Points for
Accessories
From NEXA: (Rs. 60,000/150*7 = 2800
Points)

In HDFC Bank: No points, as customer has
applied for a new card
From NEXA:

(Rs 60000/150*7 = 2800
Points)


2 Joining Bonus 1000 Points 200 Points
3 TOTAL 3800 Points 3000 Points

99. 99
MY NEXA PROGRAM PROCESS
How are Points Earned and Redeemed?
NEXA Loyalty Program For Premium Channel
POINTS EARNED
NEXA
HDFC
CREDIT
CARD
MY NEXA
Points for every Rs.150
spent

In NEXA 7 7
From HDFC Partner 3 0
TOTAL Points Earned 10 7
Redemption of Points
In NEXA network 10 7
Outside NEXA network 3 0
Note:
1. Every 1 Point earned is equivalent to 75 paise
2. Seven Points earned from NEXA will be retained if
spent outside NEXA

100. 10
0
a) MyNEXA Points can be redeemed at:
i) Service
ii) Exchange
iii) MGA Purchase
iv) MI Renewal
v) EW
b) 1st redemption is allowed only after accumulation of minimum 500 points on
NEXA Loyalty Card. Afterwards no redemption threshold is required.

c) Exchange points can be redeemed only during exchange of NEXA to NEXA
Car.
Exchange points can not be redeemed at any other transactions.

d) Redemption at NEXA network is allowed only by swiping the My NEXA in the
swiping M/C to be installed at NEXA dealership

e) My NEXA can not be used neither for Awarding nor for redemption at
existing MSIL dealer network
MY NEXA POINTS REDEMPTION PROCESS
NEXA Loyalty Program For Premium Channel

101. 10
1

102. 10
2

103. 10
3
MY NEXA PROGRAM PROCESS
How can you spend 1000 points?
NEXA Loyalty Program For Premium Channel

•Actual Value of 1000
points = 0.75 x 1000
= INR 750.00


•You can buy a Car Perfume
worth Rs. 750 for free.

My
NEXA
NEXA
HDFC
Op 1 Op 2

You Redeem
0.75 x 700 =
INR 525.00


•You Redeem
0.75 x 300 =
INR 225.00

•Buy anything
within NEXA
worth Rs. 525.00

•Buy anything
outside NEXA
worth Rs.225.00


You Redeem
0.75 x 1000 =
INR 750.00

•You can buy a
Car Perfume
worth Rs. 750 for
free.
Outside NEXA

104. 10
4
MY NEXA PROGRAM
Session Recap
•Exclusive Offer to NEXA customer

•MY NEXA and NEXA HDFC

•Multiple benefits

•Process

•RM ONLY point of contact

105. 10
5
Service

106. 10
6

107. 10
7

Packages Offered
Type of
Packages
Labour
Parts &
consumables
Special
Privilege
services offers
Premium
Package
More
Executive
Package
Less
Economy
Package
- Very Less






108. 10
8
•Periodic Maintenance Service (Labour, Parts &
Consumables replacement)
•Wheel Balancing
•Wheel Alignment
•42 point Special checkup
•AC servicing
•Additional Washing
•Free Emergency Breakdown Services
•Free Pickup & Drop Services








Services Offered

109. 10
9



Features of MCP

110. 11
0



Benefits
To customers:
 Cost saving
 Periodic checks for safe & comfort drive
Transparent pricing
 Peace of mind
 Assured revenues and Load to workshop
 Business growth and higher income due to increased retention
 Increase in profitability due to compulsory replacement of all PMS
parts
 Interest on the advance amount collected from the customer
through MCP


To Dealership:

111. 11
1
NEXA Extended Warranty
Standard warranty :
up to two years of 40,000 KM which ever comes first.

112. 11
2
BENEFIT TO RM ON SELLING ALLIED BUSINESS
oAllied business is a good means to remain connected with Customer
oAt times accessories help you sell cars too
oAbove all it can help you earn more money

113. THANK YOU