Mashreq global services

Mission




Delivering superior service to clients
Actively contributing to the community through responsible banking
Leading with innovation
Treating colleagues with dignity and fairness
Pursuing opportunities that grow shareholders’ value
�

1. 1

2. S P I R I Socially Respon s ible Passionate about clients Innovative Respect for colleagues Integrity T T ransparent “To be the region’s most progressive bank enabling innovative possibilities for our clients, colleagues and communities” 2 The true  Spirit  of Mashreq Vision

3. Mission Delivering superior service to clients Actively contributing to the community through responsible banking Leading with innovation Treating colleagues with dignity and fairness Pursuing opportunities that grow shareholders’ value 3

4. About Them Structure and Leadership Strategy Corporate governance Accolades 4 Facebook feeds LinkedIn feeds

5. Mashreq is one of UAE's leading financial institutions Heritage Established in 1967 by the Al-Ghurair Group 50 years in UAE banking and financial services market Private sector ownership Oldest regional bank based out of UAE Combines the entrepreneurial spirit of Dubai with enduring trade banking relationships across the region Listed on the DFM on creation of local stock exchange Strong regional presence Prominent Regional bank with presence is most GCC countries and leading international network with 24 branches / rep-offices in MENA, Asia, Europe and United States ▪ Well positioned to finance regional trade flows Diversified business case Universal bank offering a comprehensive suite of products and services to individuals and corporates across all lines of business Most diversified revenue streams with fee and other income contributing around 45% of total income; high degree of geographic diversification with 22% of revenue coming from outside UAE Strong management team Combination of long serving senior executives with international management expertise delivering a robust growth model Led by Abdul Aziz Abdulla Al-Ghurair, Chief Executive Officer for 26 years Strong and supportive ownership structure 5 Al-Ghurair Group, the main shareholders of the bank, are a leading conglomerate in the UAE with numerous business interests Featured in the Forbes billionaire list for the last 10 years Mashreq is the flagship business for the family for over 50 years

6. Stable and supportive ownership structure 10.3% 3.5% 3.6% 12.0% 31.1% 39.5% Saif Al Ghurair Investment LLC Abdulla Ahmed Al Ghurair Inv. Co. Masar Investments Majid Capital National Cement Company Other shareholders Mashreq’s Leadership Mr. Abdulla Bin Ahmad Al-Ghurair Chairman One of the most prominent businessmen and industrialists in the UAE Former Chairman of the UAE Banks Association H.E. Abdul Aziz Abdulla Al-Ghurair Chief Executive Officer & Director Chairman of UAE Banks Federation Vice Chairman of the higher board of DIFC Chairman of Masafi Chairman of Oman Insurance Board Member of Emirates Foundation Former Speaker of the Federal National Council Key shareholders (June 2017) 6 Ownership – Al-Ghurair flagship brand Al-Ghurair families holds the majority stake in Mashreq (approximately 87%) and are the founders of the Bank Al-Ghurair family has a strong commitment to the continued growth and financial solidity of Mashreq Al-Ghurair family is one of the oldest and wealthiest families in the UAE Featured in Forbes billionaire list for over 10 years Business interests include shopping malls, real estate, cement manufacturing, food industries, Masafi (mineral) water, contracting, trading, retailing, shipping, printing & packaging, aluminium extrusion, building materials, oil refinery, manufacturing, steel and canning Mashreq’s shares are listed and traded on the Dubai Financial Market

7. Strong distribution network in the UAE with 22 branches in Dubai MASHREQ HERITAGE Umm Al Quwain 1 branch Abu Dhabi 8 branches Ajman 1 branch Ras Al Khaimah 1 branch Fujairah 1 branch Sharjah 7 branches Dubai 22 branches Alternate Channels 41 branches (out of which Mashreq Gold has presence in 29 branches and SME Banking has presence in 24 branches) and 3 Retail Customer Service Centers in UAE serving ~500K customers ATMs and CCDMs increased coverage to 272 units in UAE 35,000 POS machines spread 13,000 merchant location in the UAE. Second Largest Merchant acquirer in the UAE with over 35% market share Internet Banking through Mashreq Online (Retail incl. Brokerage), Mashreq Business online (Corporate), Mashreq-FI online (Correspondent Banking); 263,999 active users are registered with online banking Mobile banking services: Snapp registration has grown up by 38% year on year and financial transactions has grown by 28% as compared to last year figures. Snapp has been recently upgraded with unique new features such as card control, ChatBot and voice banking. Fully integrated electronic platform for transaction banking (GTS) State of the art Polaris System (mashreqMATRIX) to provide online services to corporate customers 24 x 7 Direct Banking Call Centre 7

8. Regional and international banking presence with 22% of revenues from outside of UAE I n t e rnatio na l branches New York London Financial Institution branches Re p rese n t a ti v e Offices 8 Hong Kong India Bangladesh Pakistan Nepal Eg y pt Kuwait Bahrain Qatar MASHREQ HERITAGE

9. About Them Structure and Leadership Strategy Corporate governance Accolades 9 Facebook feeds LinkedIn feeds

10. Mashreq organization chart Note: Financials as of 30 June 2017 Board of Directors Chief Executive Officer Corporate Banking Group (CBG) (21% of revenue) Treasury & Capital Markets (TCM) (10% of revenue) Retail Banking Group (RBG) (25% of revenue) International Banking Group (IBG) (22% of revenue) Corporate Affairs (CA) Audit , Fraud & Compliance Group (AFCG) Risk Management (RM) Operations & Technology (O&T) 10

11. Mashreq is a universal bank that covers significant lines of business with a full product and channel suite Retail Banking Group (RBG) Offers personal banking Personal Banking SME Mashreq Gold Private Banking Payments Islamic banking products Distribution Alternate Channels Direct Sales Direct Banking Centre Marketing & Customer Experience International Banking Group (IBG) Offers banking services outside UAE Wholesale and investment banking Treasury and investment products Personal banking Financial Institutions globally Islamic banking products Corporate Banking Group (CBG) Offers wholesale banking 11 Treasury & Capital Markets (TCM) Offers treasury and investment products FX and Investments Rates & Structured Solutions Mashreq Capital Islamic banking products Equity Derivatives & Institutional Sales Mashreq Securities Investments NBFI Emerging Corporates Division Global Transaction Services Corporate Finance Islamic Banking products Energy, Services & Manufacturing Trading Contracting Finance Abu Dhabi Division Real Estate

12. Oman Insurance is the largest subsidiary of Mashreq Mashreqbank Psc Note: Figures are based on draft audited statements Mashreq Al Islami Finance (99.8%) 12 Islamic Finance Company Provides full range of Islamic Products & Services Jun ’17 Equity: AED 811 mn 1H 2017 profit: AED 16 mn Mashreq Securities (99.98%) Securities brokerage Company registered at Dubai Financial Market One of the leading brokerage in the UAE Jun ’17 Equity: AED 79 mn 1H 2017 Profit: AED 3 mn Oman Insurance Company (63.94%) Largest insurance company in the UAE Provides full range of Insurance Products & Services Jun ’17 Equity: AED 1,945 mn 1H 2017 profit: AED 52 mn Mashreq Capital (100%) Registered in DIFC for Brokerage, Asset Management and Fund Management services One of the largest asset management in UAE with USD 800 mn in asset under management Funds rated highest in the market Jun ’17 Equity: AED 35 mn 1H 2017 profit: AED 3 mn

13. Corporate Banking (CIBG) business STRUCTURE AND LEADERSHIP 0% 1,319 1,324 CIBG Revenues (AED million) Business highlights 201 5 2016 CIBG Assets (AED million) Corporate banking is the biggest segment in Mashreq in terms of assets (26% of total assets) & liabilities (30% of total liabilities) Corporate Banking Group provides financing solutions to corporate and commercial customers in the UAE Major products offered include trade finance, contracting finance, project finance, corporate finance advisory and cash management Corporate Banking has moved to a best-in-class, expertise- led coverage model for clients. The relationship teams have been realigned into industry verticals that best serve the corporate financial needs. Our diverse industry coverage includes among others: Contracting Finance, Services & Manufacturing, Government, Multinational Corporates, Real Estate, Trading Companies, Non-Banking financial Institutions and Emerging Corporates – including DXB NE & Abu Dhabi. Successfully closed number of multibank deals establishing the best DCM platform amongst local / regional banks Mashreq’s Global Transaction Services team maintained its regional dominance in the transaction banking space by winning the Global Finance - World’s Best Corporate/Institutional Digital Bank Award in UAE in 2016 for the second consecutive year. Mashreq won the best trade finance award in 2Q of 2016 by M&A awards 7% 623 1H 2016 667 1H 2017 33 , 13 5 30 , 91 1 29 , 50 1 +5% +7% Jun-17 Dec-16 Dec-15 13

14. Retail Banking (RBG) business 13 , 31 13 , 57 9 14 , 43 1 - 6% - 2% Jun-17 Dec-16 Dec-15 STRUCTURE AND LEADERSHIP - 8% 1,684 1,838 Business highlights Retail banking is the largest contributor towards operating income at 25% as of 1H 2017 and the second largest in terms of liabilities at 24%. With 28% market share & 35,000 POS machines across the UAE, we are now the second largest acquirer in the country and also the fastest growing e(36% growth in 2016). Products offered include current / savings / fixed deposits, investment products, personal loans, auto loans, mortgages, small business loans, credit cards with unique loyalty programs, bank assurance, private banking and wealth management. Key innovations include; first bank in the Region to have early access of Samsung Pay, a best in class and secure mobile payment service that works as a contactless credit or debit card, POS Plus - UAE’s first ever handheld payment acceptance device with built in digital product catalogue (customers can see a merchant’s entire product line and variants on a digital tablet);1-click payments; a unique service that lets merchants collect payments from customers by sending them an SMS or email; first bank to integrate Apple’s Siri for voice-powered payments; introducing UAE’s First Chat Bot; an AI agent to interact with customers The Award-winning mobile banking application ‘Mashreq Snapp’ has added recent user friendly features Key awards for 2016 include Best Regional Retail Bank by Banker ME Industry Awards, Best Digital Bank by Global Banking & Finance Review Awards, Best Private Bank for Super Affluent Clients in UAE by Euromoney’s 13th Annual Private Banking Survey. RBG Revenues (AED million) 201 5 2016 RBG Assets (AED million) 1H 2017 1H 2016 761 - 14% 888 14

15. 21 Treasury and Capital Markets (TCM) business 18 , 65 2 17 , 00 4 15 , 65 7 +9% +1 % Jun-17 Dec-16 Dec-15 STRUCTURE AND LEADERSHIP 564 553 +2% Business highlights Treasury & Capital markets accounts for 15% of assets and 9% of liabilities as of June 2017; Assets increased by 10% YTD Treasury and Capital Markets business consists of customer flow business and proprietary business. Customer flow business includes transactions for FX, derivatives, hedging, investment products, equities and regional asset management undertaken on behalf of customers. Proprietary business includes trading and investing activity undertaken on behalf of the bank Mashreq was able to grow its Treasury product suite across asset classes, supported by an online trading platform and 24 hour dealing room The Rates & Structured Solutions business closed several large ticket hedging transactions for clients across the region, including a structured profit rate swap for a real estate loan The Makaseb Income Fund received the Liper Fund Award as the best fund over 3 & 5 years in the Bond Emerging Markets Global-Hard Currency category Our best in class Asset Management business achieved strong growth: Mashreq’s fixed income funds (both conventional and Sharia’h compliant) remain amongst the top performing funds in the market Best Sharia’h Compliant MENA Fund Manager Award from CFI Best Sharia’h compliant Fixed Income fund of the year award from MENA Fund Manager magazine Moody’s upgraded Mashreq Capital’s Investment Manager rating to MQ2 TCM Revenues (AED million) 201 5 2016 TCM Assets (AED million) - 7% 293 1H 2016 316 1H 2017

16. +1 3 % 1,463 1,301 International Banking (IBG) business 30 , 90 4 32 , 50 5 32 , 83 1 - 1% - 5% Jun-17 Dec-16 Dec-15 STRUCTURE AND LEADERSHIP Business highlights International banking contributed 22% of the operating income in 1H 2017 and 25 % of the assets. International banking business consists of retail and corporate business in Qatar, Egypt, Bahrain and Kuwait and Financial Institutions business in other locations including trade services, reimbursements – arranging debt capital market transactions, undertaking and financing, export bill collections and risk participations Mandated lead arrangers in important loan syndications in overseas markets and also consolidated our position in some of our markets as leading bank for strategic project finance Introduced the upgraded SNAPP (mobile banking app) in Qatar simultaneously with UAE and now offer our customers the convenience of cardless cash withdrawals, mobile to mobile cash transfers and the Money Manager feature In key African countries we expanded our offerings from transactional banking to raising funds for the top Banks and Development Financial Institutions in Africa and continue to be the leading Middle Eastern Bank in the FI business in Africa 2016 also witnessed success in the efforts to increase the exposure to the NBFI (Non-Banking Financial Institutions) segment. Key awards- Global Finance Digital Bank Conference: Best consumer digital bank in Qatar IBG Revenues (AED million) 201 5 2016 IBG Assets (AED million) 1H 2017 - 8% 665 1H 2016 724 16

17. Islamic Banking (ISB) business 9,240 8,797 7,595 +1 6 % +5% Jun-17 Dec-16 Dec-15 STRUCTURE AND LEADERSHIP 321 308 Business highlights Mashreq Al Islami is the Islamic Banking arm of Mashreq (Mashreq Al Islami Finance Company PJSC and Islamic Banking Division, Mashreqbank PSC) and offers a wide range of Shari’ah compliant products and services Amongst the top ten Islamic institutions in the UAE based on market share as per MEED Products offered include Ijara home finance, Mudarabah deposit and savings, Musharaka finance, Murabaha commodity finance, Ijara equipment finance, sukuk underwriting, Musharaka LC, Murabaha LC, TR Murabaha, Kafala, Wakala deposit, Reserve Murabaha deposit and sukuk advisory Successfully closed a 5 year USD 500 million senior secured syndicated facility for Ezdan Holding Group Company, the largest private sector real estate developer in Qatar - Mashreq Al Islami UAE acted as Mandated Lead Arranger, Sole Book Runner and Facility Agent for the facility “Most Innovative Islamic Banking Solution Provider” by Global Banking & Finance Review ISB Revenues (AED million) +5% 201 5 2016 ISB Assets (AED million) 1H 2017 +3% 215 1H 2016 208 17

18. Insurance business (Oman Insurance Company) STRUCTURE AND LEADERSHIP Business highlights Mashreq owns 63.94% of Oman Insurance Company Oman Insurance Company (OIC) is the largest insurance company in the UAE Products offered include life, medical, motor, marine cargo and hull, aviation, property, fire and general accidents, engineering, energy, liabilities and personal lines insurance Largest distribution network in the UAE; OIC has 12 branches, with operations across all Emirates in the UAE, the Sultanate of Oman, Qatar and Turkey. In addition, OIC has over 20 bank partners in the region The company is rated ‘A-’ Stable Outlook by Standard & Poor’s and ‘A Excellent’ Stable Outlook by AM Best, supported by leading multinational reinsurers such as Everest Re, XL Re and Arch Re Oman insurance continued its focus on digital and now offers online sales and service capability through web portals and mobile apps for its Motor & Medical lines With launch of DigiTerm and DigiCI products, Oman Insurance became the 1 st insurance company in UAE to provide an online offer in the life segment Gross written premium (AED million) Profit (AED million) +1 1 % 3,555 2015 3,190 2016 +6% 1H 2017 2,155 1H 2016 2,026 52 59 79 81 43 44 106 30 +2 53% 1H 2016 - 2% 1H 2017 Dec-16 Dec-15 Net Profit Underwriting Profit 24

19. About Them Structure and Leadership Strategy Corporate governance Accolades 19 Facebook feeds LinkedIn feeds

20. Well Defined Strategic Objectives… “To be the region’s most progressive bank enabling innovative possibilities for our clients, colleagues and communities” VI S I O N Strategic Objectives Become primary bank & grow ‘New to Bank’ Enhance brand Foster innovation & drive digital transformation Strategic cost management & middle office rationalization Enhance human capital Leader in service excellence/ customer experience Ethical, regulatory, internal policy compliance – zero tolerance Pursuing opportunities that grow Shareholder’s value Delivering superior service to clients Actively contributing to the community through responsible banking Leading with innovation Treating colleagues with dignity and fairness Mission Build longterm relationships by: Recalibrate margins vis-à-vis market benchmarks STRATEGIC OBJECTIVES 20

21. Supported by Clearly Laid Down Business Objectives Accelerate domestic growth Win new customers and increase customer penetration through a differentiated customer centric, service oriented approach and focus on continued product innovation Leverage balance sheet strength and liquidity position to grow market share Capitalize on leadership position in fee-generating businesses Grow international contribution Support franchise client needs internationally and international client needs in our franchise by providing solutions to corporate clients across network Provide cross border accessibility to clients, such as offshore booking location for private and gold customers and non-resident proposition across the network Maintain momentum in our core South Asia FI market and build scale in Qatar, Egypt & Africa Optimize balance sheet Optimize liability mix to lower cost of funds and enhance margins Increase leverage and deploy liquid assets into higher yielding opportunities Drive operational efficiencies Leverage existing infrastructure to drive growth and returns Significantly improve efficiencies across the bank to bring cost/income ratio in line with market Strengthen risk management and asset quality Reduce charge-to-loans ratio in line with pre-crisis levels, through continued focus on portfolio and asset quality Selective portfolio / asset sales as part of an ongoing portfolio balancing strategy Business objectives are strongly integrated with the long-term strategic direction of Mashreq 21 BUSINESS OBJECTIVES

22. Strategic Advantage through Product and Service Innovation Introduce a comprehensive corporate cash management solution offering (GTS) Integrate Emirates ID with bank account and allow its usage as a Debit Card Introduce Point-of-Sale terminals Centralized foreign trade services Introduce “Branch of the future – self service autonomous branches” Introduce “Tap & Go”, mobile NFC sticker payment method Offer Visa Connectivity across the world Install ATM cash dispensers Issue debit/credit cards Offer a direct banking centre Launch i-mashreq - the first fully automated branch in the region Launch UAE’s first fully EMV Chip & PIN compliant mobile POS solution I nno v at i o n Introduce consumer loans 22 Mashreq was the first bank in the UAE to: I NN OVATION

23. Mashreq heritage Structure and Leadership Strategy Corporate governance Accolades 23 Facebook feeds LinkedIn feeds

24. Mashreq is regulated by the UAE Central Bank and follows international banking standards Basel II and III Accounting Standard Bank monitoring - liquidity Credit Limit Supervisory Authority Mashreq’s home supervisory authority is the UAE Central Bank which is responsible for licensing, monitoring and supervising banks, finance companies and exchange companies in the UAE Internationally, Mashreq comes under the purview of respective country regulators such as the Federal Reserve and NYSDFS in the USA and Prudential Regulation Authority & Financial Conduct Authority in the UK Lending limits fixed by the Central Bank in relation to capital: 24 Lending to large private borrowers: 25% (10% for funded) Commercial entities of Federal Govts and UAE Local Govts: 25% (15% for funded), 100% aggregate UAE Local Govts and non-Commercial entities: 25% Individual, 100% aggregate Cash ratio requirements (1% on Time Deposits and 14% on Demand Savings and Call deposits) Maintenance of 1:1 ratio is mandatory, i.e. utilization of funds should not exceed stable sources As per Basel III, liquidity coverage ratio (Jan 2016) and net stable funding ratio (Jan 2018) is under implementation; in the meantime Central Bank has introduced ‘eligible liquid assets ratio (ELAR)’ Mashreq has applied to Central Bank to be allowed to use Basel III standards for LCR reporting Banks are expected to follow the Standardized Approach for both credit and operational risks. Migration to Foundation Internal Ratings Based Approach (“IRB”) for Credit Risk is expected Basel III is under implementation in line with the Basel III schedule (by 2019) The Central Bank made it mandatory in 2000 for all Banks to publish their Annual Financial Statement as per International Financial Reporting Standards (IFRS) The CB has also recently initiated impact analysis on IFRS 9 implementation – impact study is underway and we will be ready for implementation in 2018

25. Board and Management Committees Chairman, Vice-Chairman and 4 Directors form Mashreq’s Board. Two of the six board members are independent CEO is the only executive director The Board of Directors meet at least once every quarter Management issues are raised at Board level where the bank’s senior management presents details to the Board Board has delegated certain powers to CEO for effective day-to-day management In f or m at i on Security Co mm i tt e e Audit & Co m p l i a n ce Committee Risk Co mm i tt e e ALCO Co mm i tt e e In v est m e n t Co mm i tt e e T ech n o l o g y Steering Committee Human Reso u rces Co mm i tt e e Management Supervision 25 Executive Management Committee Board Supervision Executive Management Committee (reporting to the CEO) discusses and debates bank-wide issues, develops strategic plans for the Board’s approval and takes decisions on pan-bank issues. Remuneration Committee Audit Committee

26. Mashreq heritage Structure and Leadership Strategy Corporate governance Accolades 26 Facebook feeds LinkedIn feeds

27. Key Awards A CC O L A D ES Gallup Great Workplace Award 2017, 2016, 2015, 2014 CSR Label – Dubai Chambers – 2017,2016, 2015, 2014, 2013, 2012 & 2011 Banker ME Product Awards Best Mobile Banking Service – Snapp Best Customer Loyalty Programme – Salaam Best Premium Credit Card – Solitaire Best Trade Finance Offering – Trade Finance Best Real Estate Advisory 2017 Global Finance 2017 Innovator in Transaction Services (for the Card less Cash Withdrawal Using Internet Banking offering in the product innovation category for 2017) Best Treasury and Cash Management Bank in the UAE Banker ME Industry Awards Best Regional Retail Bank 2016, 2015, 2014 Best Banking Innovation Best Real Estate Finance Euromoney’s 13th annual private banking survey Best Private Bank for Super Affluent Clients in the UAE MEFTECH Innovation Awards Best Customer Experience Initiative Annual Islamic Business & Finance Awards Best Innovation in Islamic Banking Solution World Finance Awards Best Digital Bank – UAE Best Mobile Banking Application – UAE Daman Corporate Health Awards Best Corporate Health and Wellness Organization Award Gulf Business Awards Business Leader of the Year – Banking Industry (H.E. AbdulAziz Al Ghurair) Retail Banking Conference & Awards: London Middle East Retail Bank of the Year Global Banking & Finance Review Awards 2016 Best Retail Bank UAE Best Customer Experience UAE Best Digital Bank UAE Best Corporate Bank Qatar Cards & Payment Middle East 2016 Best Credit Card Most Improved Payment Card Islamic Finance News Awards Corporate Finance Deal of the Year – ENOC US$ 1.5 Billion Syndicated Loan Facility Syndicated Deal of the Year – Aujan Coca Cola Beverages AED900 Million Commodity Murabahah Financing 27

28. Mashreq heritage Structure and Leadership Strategy Corporate governance Accolades 28 Facebook feeds

29. 29 Recent Facebook Feeds

30. 30 Recent Facebook Feeds

31. 31 Recent Facebook Feeds

32. Mashreq heritage Structure and Leadership Strategy Corporate governance Accolades 32 Facebook feeds LinkedIn feeds

33. 33 LinkedIn feeds

34. 34

35. 35 https://www.mashreqbank.com/uae/en/investor-relations/factsheet Factsheet

36. Mashreq heritage Structure and Leadership Strategy Corporate governance Accolades 36 Facebook feeds LinkedIn feeds Mobile Banking Snapp

37. Mobile Banking Snapp 37 Secure Face ID authentication when you login through iphone X Book hotel and flight tickets conveniently using sMiles reward program Quickly update your KYC details instantly from your phone Easily order multiple cheque books

38. 38 Mobile 2 Mobile Send money to another person's mobile number

39. 39 Cardless Cash Withdrawal Walk to any Mashreq ATM and withdraw the cash, without need for any card at all.

40. 40 Snapp On Apple Watch! Access Snapp on your Apple Watch with enhanced features.

41. 41 My Money Manager Monitor your spending in major categories.