MEDCAN+B2B+Handbook+Single+Page+May17

1. Handbook
for Benefits
Administrators
and Human

Resource Teams

3. MANAGING YOUR MEDCAN PROGRAM
3 Getting Started
3 myMedcan
3 Making Changes To Your Participant List
3 Corporate Rate For Other Employees
3 Removing Eligibility
3 Renewing Eligibility
4 Track Your Company’s Participation and
Satisfaction: Request an Account Review
5 How to Encourage Participation
MEDCAN SERVICES
ANNUAL HEALTH ASSESSMENT
10
Add-On Services to Customize
Your Employees’ Care
CHILD & YOUTH ASSESSMENT
YEAR-ROUND CARE
14 Video Visits for Year-Round Care
15 Year-Round Care for Families
Table of Contents
3 15 Global Emergency Assistance
16 Johns Hopkins Liaison Service
OTHER MEDCAN SERVICES
& SUPPORT FOR EMPLOYEES
17 Support for Travelling Employees
17 Travel Consults
17 Fit for Assignment & Specialty Testing
(High Altitude and Aviation)
17 Expatriates and Family Relocation to Canada
17 Medical Support for Those Outside of Ontario
HOW DOES MEDCAN COMPARE AGAINST
OTHER HEALTH PROVIDERS?
MEDCAN COACHING
SERVICES PRICE LIST
17
2MEDCAN
6
7
12
13
20
22
INSERT

4. Managing Your Medcan Program
GETTING STARTED
Your account manager will send you welcome packages for delivery to the employees participating in the Medcan program.
After you have shared the welcome package and discussed the Medcan benefit with the employee, a Medcan Client Service
Specialist will follow up with a call to the employee to book their first appointment, discuss any individual needs or requests,
coordinate scheduling or answer any questions they may have. Please advise your account manager if you would like the
Medcan initial contact to take place at a specific time.
myMEDCAN
myMedcan is a secure online portal that lets your employees book or change appointments, and see their appointment
records, test results and upcoming referrals all on one easy to access resource. Your employees are first introduced to
myMedcan with their first appointment or Annual Health Assessment.
MAKING CHANGES TO YOUR PARTICIPANT LIST
If one of your employees becomes newly eligible for Medcan benefits (a new hire or a promotion) please let your account
manager know. This will ensure the employee will receive a smooth welcome at Medcan.
To add a participant, please contact your account manager with the participant’s information including name, title, phone,
email, and date of birth. If they have an existing file at Medcan, this will ensure continuity of care and that all their information
is up-to-date. Depending on your specific program, further steps may be needed. Please refer to your introduction letter for
plan-specific renewal details.
CORPORATE RATE FOR OTHER EMPLOYEES
We extend the corporate rate to all other existing employees, their spouses and retirees of your company should they
wish to return privately. If you would like to inform them of the preferred rate they have, contact your account manager for
assistance in this communication.
REMOVING ELIGIBILITY
If a participating employee has left the company and is no longer covered for the Medcan benefit, let your account manager
know the effective date as soon as possible so all billing will be directed to the correct payee. If the participating employee
has retired, please include this information so we may honour the corporate rate.
RENEWING ELIGIBILITY
Renewal policies are different for each specific program. Please speak with your account manager on the details of your
program or refer to the welcome letter detailing your specific program.
3MEDCAN

5. 4MEDCAN
TRACK YOUR COMPANY’S PARTICIPATION AND SATISFACTION: REQUEST AN ACCOUNT REVIEW
A corporate review of your program is a great opportunity to review specific trends, usage, feedback and even overall medical
trends. This is also a great time to learn more about what enhancements Medcan has initiated that may benefit your program
and address any specific needs for your program and employees.
Medcan can share a customer satisfaction score and any survey responses at an aggregate level. Medcan can also share what
additional services your employees chose to participate in. Your account manager may also be able to share with you overall
trends over the last 12 months if you have at least 40 participants in your Medcan program. Please ask your account manager
for more details.
Below are two examples of disease detection analyses, which can be designed to specific criteria if participation is high enough.
SERIOUS MEDICAL CONDITIONS
142 146
547
Cancer Cardiovascular Diabetes
CHRONIC CONDITIONS
Number of Chronic Conditions = 30,523
NEWLY DIAGNOSED CONDITIONS
Number of People With At Least New Condition N = 6,051
Number of Patients N = 10,652
Endocrine
MSK
GI
Dermatology
Cardiovascular
Ear Nose Throat (ENT)
15.6%
13.8%
10.2%
7.4%
7.4%
6.6%
Gynecology
Sleep Disorders
Respiratory
Liver Disorders
Others
Total:
5.2%
3.7%
3.3%
3.2%
23.7%
100.0%
Endocrine
MSK
GI
Dermatology
Ear Nose Throat (ENT)
Gynecology
22.4%
15.2%
9.4%
7.0 %
6.3%
6.0%
Cardiovascular
Liver Disorders
Mental Disorders
Sleep Disorders
Others
Total:
5.1%
3.9%
3.1%
2.9%
18.7
100.0%
Endocrine
Liver Disorders
Respiratory
Sleep Disorders
Gynecology
Ear Nose Throat (ENT)
Cardiovascular
Others
Dermatology
MSK
GI
Sleep Disorders
Mental Disorders
Liver Disorders
Cardiovascular
GYnecology
Ear Nose Throat (ENT)
Dermatology
Endocrine
MSK
GI
Others

6. HOW TO ENCOURAGE PARTICIPATION
As you approach the end of your annual term, your account manager can share with you who has not come into the clinic,
and advise you on how to encourage participation. To proactively encourage usage and this benefit we suggest you: ■
■Walk through the welcome package and emails with your employees. This helps the on-boarding process of understanding
and appreciating the Medcan benefit.■
■Have face-to-face conversations with your employees to ensure the Medcan benefit is understood before the Medcan
Client Service Specialist contacts them. This helps to emphasize the value of the benefit.■
■Send quarterly, biannual or annual reminders encouraging engagement to renew interest in Medcan services (your
account manager can provide samples to work with).■
■Host an information session led by your account manager to allow your employees to ask questions or learn more about
the Medcan benefit, which often optimizes participation. We can provide a poster communicating the in-office event.■
■Host a Lunch & Learn with a Medcan expert.
■■Encourage your employees to sign up for the Medcan monthly email newsletter at medcan.com.
FLEXIBLE HOURS AND VALET SERVICE
Medcan provides flexible options for the convenience of your employees. Your employees can split up the Annual Health
Assessment to two shorter visits, can visit Medcan in the early evening and on Saturdays, and for an additional fee, we have
valet service during the weekday to make the visit as hassle-free as possible.
TRANSFERRING COVERAGE
Depending on your program, you may also advise your employees that they can transfer coverage to a spouse, partner or
other family member; or you could transfer unused coverage to other employees.
5MEDCAN
Medcan: Your On-Call Medical Resource
Please consider Medcan as your health partner and resource. You can turn to us when a colleague needs a one-time
assessment or a second opinion, when a department needs a policy review, or when your human resources team needs a
wellness benefits review. The team at Medcan includes senior corporate medical consultants who have worked for Canada’s
largest corporations. They can advise you on benefits programs, wellness initiatives or other programs your leadership team
or workforce may need.

7. 6MEDCAN
Medcan Services
Our services are provided across four key areas, and form the basis for optimal health and wellness, all provided on site in
our 66,000-square-foot clinic conveniently located in downtown Toronto. For more details on each service, please visit our
website (medcan.com).
LIVE WELL ASSESSMENTS
Comprehensive and
specialized assessments
that uncover key insights
about current health and
future risks
YEAR-ROUND CARE
Urgent medical care for
everyday concerns, offered
at an unparalleled level of
convenience
LIVE WELL PROGRAMS
Personalized programs
that help set, and achieve,
health and wellness goals
HEALTH ESSENTIALS
Essential services to help
manage a broad array
of health needs, provided
at an exceptional level
of care and service
Annual Health
Assessments ■
■For Men■
■For Women■
■Child & Youth
Assessment
Specialty Assessments■
■Cancer Risk■
■Cardiology■
■Genetics■
■Men’s Health■
■Sleep
Year-Round Care
Year-Round Care
for Families
Lifestyle Programs■
■Coaching■
■Fitness■
■Weight Management■
■Nutrition■
■Naturopathy■
■Mental Health■
■Sports Therapy and
Rehabilitation
Lifestage Programs■
■Men’s Vitality■
■Menopause
Management
Medical Specialists
on site■
■Allergy■
■
Cardiology■
■
Dermatology■
■
Endocrinology■
■
Gastroenterology■
■
Internal Medicine■
■
Orthopaedics■
■
Plastic Surgery
■ ■
Psychiatry■
■
Psychology■
■
Urology
Johns Hopkins Liaison Service
Audiology
Chiropody
Chiropractic
Dental Prosthodontic
Cosmetic Dermatology
Homecare
Massage Therapy
Naturopathy
Optometry
Physiotherapy
Travel Health

8. Annual Health Assessment
The Annual Health Assessment gives your employees a complete picture of their current health. It also helps identify risks
they may face in the future, so they can begin to proactively manage their health.
The assessment includes:■
■Up to 15 diagnostic tests.■
■In-depth physical exam, cardiovascular assessments, fitness and nutrition evaluations, plus gender-specific tests.■
■Same-day results of full panel blood and urine analysis from our on-site lab.■
■A face-to-face session with a Medcan physician to review results and discuss possible areas of health improvements.
The physician consultation is one of the most valuable aspects of the Annual Health Assessment. During this time, your
employee and the physician will discuss areas of health that can be improved upon through changes in lifestyle, as well as
those that may require further medical attention.
The Annual Health Assessment provides a complete evaluation that goes deeper and broader than the traditional yearly
check up. Diagnostic tests and consultations included are as follows:
7MEDCAN
PHYSICAL EXAM AND VITAL SIGNS■
■An in-depth physical exam & consultation. From measuring vital signs to reviewing family history,
the physical exam is an opportunity to discuss any current concerns.■
■A vaccination review. If your employee has an unclear immunization history, the nurse or doctor will
discuss screening and vaccination options. Immunizations can be provided same-day at Medcan.■
■An abdominal ultrasound. This examination gives the Medcan physician a clear view of the
pancreas, gallbladder, kidneys, liver, spleen, and major blood vessels, helping to ensure that all vital
organs are healthy.
Exercise stress test at Medcan

9. CARDIOVASCULAR HEALTH
It is important to learn about the heart to help prevent or treat heart disease. There are several critical
components of our assessment that will contribute to your employees’ cardiovascular health.
■ ■ The 12-Lead Electrocardiogram and exercise stress test. For those over 35 to evaluate heart
function and check for any evidence of heart disease.
■ ■ Respiratory function to measure lung capacity. Check for evidence of airway restriction, asthma,
and emphysema.
■ ■An Ankle Brachial Index. To test for hardening and narrowing of peripheral arteries
During the assessment, the physician will determine if further diagnostic Cardiology testing is of value.
If so, it is available same day at Medcan.
FULL PANEL BLOOD AND URINE ANALYSIS
Full panel blood and urine analysis looks at a broad range of indicators for conditions such as heart
disease, diabetes, and kidney, liver and thyroid function. For convenience and peace of mind, same-day
results are provided and discussed with the physician, as well as with the registered dietitian as part of
the nutrition review. The indicators measured include:
8MEDCAN
■ ■Complete blood count (CBC)
■ ■Fasting serum glucose
■ ■ALT
■ ■Albumin
■ ■AST
■ ■Calcium
■ ■Cholesterol
■ ■Creatinine
■ ■GGT
■ ■Total Bilirubin
■ ■Triglycerides
■ ■Urea
■ ■Uric Acid
■ ■Na, Cl, K
■ ■uHDL
■ ■LDL
■ ■Total Chol/HDL ratio
■ ■TSH (T3,T4 if TSH abnormal)
■ ■Urinalysis
■ ■Alkaline phosphate
■ ■eGFR
■ ■Apo A
■ ■Apo B
■ ■Apo A/B ratio
■ ■Iron
■ ■Transferrin Saturation
■ ■ Hba1C – (currently done if fasting glucose
6.1 or greater (or ordered by physician)
■ ■Ferritin
■ ■ Total PSA (Free PSA, and Total /Free ratio
if abnormal) [Only for men over age 40]
■ ■hsCRP
■ ■Vitamin D (for certain age range only)
■ ■Urine Microalbumin/Creatinine ratio

10. 9MEDCAN
TESTING YOUR HEARING AND VISION
■ ■ An audiometric test assesses hearing ability, and screens for any hearing loss or diseases
of the ear. If an issue is suspected, a more comprehensive hearing test may with the on-site
audiologist will be suggested.
■ ■ A standard eye exam tests the ability to see objects at near and far distances.
A comprehensive eye exam with an optometrist may be recommended if concerns arise.
If pre-booked, an optometrist eye exam can be completed at Medcan during your visit.
MEASURING YOUR FITNESS
There are three parts to the fitness assessment:
■ ■ Muscle and Joint Assessment. This focuses on functional movement, bio-mechanics and risk
of injury, and tests for strength and flexibility.
■ ■ Anthropometric Measurements. This evaluation integrates key measures such as waist-to-hip ratio
and percentage of body fat, both of which can give the insight you need to enhance your health
through improved body composition.
■ ■Cardiopulmonary Fitness. This estimated VO
2
max assessment measures how well the heart and
lungs function together to transport oxygen to working tissues.
ENSURING THE BEST NUTRITION
If your employees’ goal is to shed excess weight, lower their cholesterol or blood pressure, or simply
boost energy, changing eating habits can go a long way in helping them meet their goals. The
assessment includes a consultation with a registered dietitian, who will review eating habits, as well
as any nutritional concerns identified in the results of the assessment. Your employee will then receive
recommendations that address any specific issues and improve your overall health.
SOCIAL AND MENTAL WELL-BEING REVIEW
Mental health is just as important to overall well-being as physical health. The Annual Health
Assessment is an ideal opportunity to support health in this area. A social and mental well-being
consultation will be included in the assessment if your employee(s) express interest prior to the
appointment or if the responses to the preparation questionnaire indicate that a consultation may
be of value. We can help your employees explore the benefits of engaging a registered psychologist,
a coach, or a more structured program such as stress reduction.

11. FOR MEN
■ ■ Prostate-specific antigen test. Approximately one in eight men will be diagnosed with
prostate cancer in their lifetimes and early diagnosis is key. Using a simple blood test, we
will measure for Prostate-Specific Antigen, one of the best tools for the early detection of
prostate cancer. For men over 40.
■ ■ Bone Mineral Density Screening. Osteoporosis is not unique to women. If you’re 55 and over,
mineral density screening can identify your risk for osteoporosis by looking for thinning of bones
and future risk of fracture.
FOR WOMEN
■ ■ Mammogram. For women over 40, a mammogram is an important component of the Medcan
Annual Health Assessment (in Ontario, the guidelines recommend for women age 50 or over).
Early detection of breast cancer can increase the chances of survival, as well as reduce treatment
and recovery time. Some women may have dense breast tissue that makes the detection of
cancer difficult using a mammogram. In these select cases, an ultrasound is available by physician
referral to ensure proper diagnosis.
■ ■Gynaecologic Evaluation. Medcan offers a full evaluation of the female reproductive system,
including a pap test, pelvic exam, and, if the client is over 50, a transvaginal ultrasound.
These tests screen for cancer and infections or abnormalities of the cervix, uterus, ovaries,
and fallopian tubes. STD and HPV testing are also available.
■ ■ Bone Mineral Density Screening. For those 50 and over, mineral density screening can
identify any risk for osteoporosis by looking for thinning of bones and future risk of fracture.
Trends Tell the Story
An Annual Health Assessment visit every 12 months will help to establish any trends in screening tests that may indicate
future health risks to be managed proactively. On average, clients return every 12 to 18 months.
10MEDCAN
ADD-ON SERVICES TO CUSTOMIZE YOUR EMPLOYEES’ CARE
Your employee will have the chance to add on services to ensure their needs and interests are being met. Some services
are available the day of the assessment; other services can be scheduled on another day.
Here are the customized services that may be added at an additional cost or may require a referral from a physician:

12. 11MEDCAN
CANCER RISK Colon Health. (When referred by a physician, the colonoscopy occurs on a separate day due the required preparation.)
Prostate Health. (Conducted day of the Annual Health Assessment.)
Skin Cancer Screening. (With advance notice, this can be done on the day of the Annual Health Assessment.)
CARDIOLOGY Cardiovascular Risk Assessments – three assessment types should be done on day of the Annual Health Assessment:
■ ■Carotid Intima Media Thickness Test (there is an age requirement for this test)
■ ■Advanced Cholesterol Test
■ ■Echocardiogram
Omega Score Risk Assessment (day of the Annual Health Assessment)GENETICS Genetic Family Risk Assessment. (Counselling session available on day of Assessment. Full session must
be scheduled at another date.)
Personal Genome Testing. (The testing can be added during the Annual Health Assessment, an additional
20 or 30 minutes, or it can also be a standalone appointment. Clients will be called about four weeks after
initial appointment for the review. The review can be completed in-person or by phone.)
Specialized Genetic Testing. (all of these can be completed on the day of the Annual Health Assessment):
■ ■Hereditary Cancer Panel Testing
■ ■Pharmacogenomics
■ ■Nutrition & Fitness Genomic Test
ESSENTIALS These assessments can be conducted on the day of the Annual Health Assessment:
■ ■Optometry
■ ■Audiology
Visit medcan.com for detailed description of services. A price list is enclosed and also available on our website.
Referral Network
Should a referral to an external medical specialist or other services or support be necessary, our team will work immediately
to help. Medcan has a dedicated referral team working full time coordinating referrals on your employees’ behalf. Your
employees do not need to spend their valuable time waiting on phone lines or chasing down appointments.
The Medcan referral team will help your employees get specialized care or follow-up visits with specialists both within and
outside of our Ontario preferred provider network of more than 1,000 physicians, many of whom practice on site at Medcan.
Our referral team books the appointment and then confirms the date and time with your employee.

13. 12MEDCAN
Child & Youth Assessment
Gain valuable insights specific to your growing child.
We know all children, even those within one family, are different. The Child & Youth Assessment provides you with specific
insights to parent, based on your child’s unique physical, social and emotional needs.
For parents seeking to understand their child better, but without specific health or development concerns, the Child & Youth
Assessment will provide tailored strategies to help the child reach their potential. This test is also appropriate as a first step to
evaluate and validate specific health and wellness concerns.
The assessment focuses on 4 key areas:
Medical
Evaluation by a Medcan physician and age-
appropriate testing to screen for any medical issues.
Social Well-Being
Behavioural assessment by a registered psycholo-
gist to help your child thrive at home and school.
Nutrition and Fitness
Nutritional analysis by a registered dietitian to ensure
your child’s getting their required vitamins and min-
erals. An evaluation by a fitness specialist measures
strength, coordination and overall fitness.
Cognitive Development
In-depth tests to uncover insights into your child’s
cognitive and academic skills.
Please speak with your account manager for corporate pricing.

14. 13MEDCAN
Year-Round Care
When an everyday health concern arises with your employee or among their family, it can be a challenge to put life and work
on hold to get that concern addressed.
Medcan has designed Year-Round Care as an annual membership service that provides your employee with timely medical
care and attention for everyday concerns in a way that best suits their situation. The singular focus of the Medcan Year-Round
Care team is to provide an unsurpassed level of service before, during and after a visit with a Medcan physician, whether that
visit is in our modern and comfortable clinic or by video.
At the centre of Year-Round Care is the ability to provide the option to see a Medcan physician same-or next-day either:
■ ■In-person at our convenient and comfortable downtown Toronto clinic, or
■ ■By video visit from the comfort of home, work or on-the go with no travel or wait time
Year-Round Care members receive support from a full medical team including:
■ ■Physician team. A team of 15 doctors with deep experience in emergency and/or family medicine.
■ ■ Registered nurse team. Provide in-clinic support and are on-call 24/7 to provide medical advice by phone whenever
you need it.
■ ■ Referrals and client care coordinators. The team takes post-visit tasks off your hands by working immediately to book
specialist appointments, coordinate filling and renewal of prescriptions and managing additional follow ups.
■ ■myMedcan. A secure online portal that lets you book or change appointments, and see your appointment records,
test results and upcoming referrals all in one spot.
Physician video visit Year-Round Care clinic visit

15. 14MEDCAN
Year-Round Care membership also includes:
■ ■Physician visits in clinic or by video. Booked same-day or next-day, including Saturdays.
■ ■ A team collaborating on care for you and your family. Combined expertise and service of our Year-Round Care
physicians, registered nurses, referrals and client care coordinators, and medical records team.
■ ■Advice and assistance 24/7. A Medcan nurse is on-call to provide medical advice when you need it.
■ ■Global Travel Medical Assistance. Assistance during a medical emergency while you are traveling outside of Canada.
■ ■On-site X-rays. Get results same day.
■ ■ Worry-free post-visit care. For both in-clinic and video visits, your team works immediately to arrange appointments
with top specialists in our preferred provider network and coordinate prescription filling and renewal.
VIDEO VISITS FOR YEAR-ROUND CARE
A jam-packed schedule in which your employees are balancing work, family and other activities doesn’t always allow them
to make time for a traditional doctor’s appointment. With video visits, they can see a Medcan physician live over a secure
video network via smartphone, tablet or personal computer for the same types of concerns they would address in-clinic.
Appointments are simply booked online or by phone, log in, and your doctor will be waiting to discuss any health needs.
Medcan physicians are able to resolve approximately 90 per cent of concerns through video visits. And our clients receive
the same level of privacy and service, including post-visit coordination, as they would with an in-clinic visit.
Some of the more common reasons our patients leverage video consults with our doctors include:
■ ■Common cold/flu
■ ■Gastro-intestinal issues
■ ■Mental health
■ ■Minor injuries
■ ■Musculoskeletal
■ ■Urinary Issues
■ ■Prescription queries
■ ■Reviewing results
■ ■Skin issues (dermatology)
■ ■Upper respiratory infection
Consider Year-Round Care for your broad employee base
If your business provides Medcan benefits to managerial or executive-level talent, you may wish to consider our Employee
Year-Round Care option for your broader base to ensure all your employees stay well and productive year-round. When your
organization provides Employee Year-Round Care, your employees will be able to better address urgent everyday health
concerns. The plan features many benefits that make it easy and flexible for employees to receive medical care and attention.
Please speak with your account manager about our cost-effective pricing.

16. 15MEDCAN
GLOBAL EMERGENCY ASSISTANCE
Members of Year-Round Care become automatic members of the International SOS Emergency Assistance Services, the
world’s leading medical and travel security assistance company. With one phone call, this travel assistance service connects
your employee to International SOS experts who will respond to any emergency travel situations with 24-hour assistance
anywhere in the world, including evacuation services when travelling outside of Canada.
Please note that the International SOS program does not take the place of medical and travel insurance, but will work with
their travel or health insurance provider. In some cases the member is required to self pay for services where a fee is/will be
incurred, by credit card or wire transfer, prior to the service being provided.
Support includes:
Global Emergency Assistance
■ ■ Immediate and professional help during an emergency via the 24-hour Assistance Centers that enable serving
members any day, any time in over 90 languages. International SOS manage operations through 27 Assistance
Centers that are strategically located throughout the world.
■ ■ Dedicated doctors, nurses, multilingual coordinators, and travel and aviation specialists are standing by around-the-clock.
In the event of an emergency, you have the comfort of knowing that staff will be on the line to assist your employees,
organize what is needed, keep relevant people informed, and monitor progress until the problem is resolved.
Medical Assistance and Evacuation Services
■ ■Emergency medical evacuation/repatriation
■ ■24-hour access to International SOS coordinator doctors and multilingual assistance professionals
■ ■Emergency and routine medical advice and referrals
■ ■Repatriation of mortal remains
■ ■Referral to medical and dental facilities
■ ■Dispatch of prescription medication and medical supplies
■ ■Convalescence expenses
Arrangement of outpatient and inpatient medical care
■ ■Arrangement of hospital admission
■ ■Guarantee of medical expenses
■ ■Medical monitoring
■ ■Outpatient case management

17. 16MEDCAN
Arrangement of care for companion and family
■ ■Compassionate visit – arrangement of airfare for relative/friend to join hospitalized member who is traveling alone
■ ■Arrangement for minors to return to country of residence during medical crisis
24-hour access to emergency travel-related services
■ ■Inoculation and visa requirement information
■ ■Interpreter referral
■ ■Lost luggage assistance
■ ■Lost passport assistance
■ ■Legal referral
JOHNS HOPKINS LIAISON SERVICE
Year-Round Care also includes the Johns Hopkins Liaison Service. Please see page 17 for more information.
YEAR-ROUND CARE FOR FAMILIES
Year-Round Care for Families with Medcan ensures your employee’s partner and any children aged 5 to 29 enjoy the same
benefits they do under one membership. Year-Round Care for Families provides:
■ ■Care for the employee and their partner
■ ■Care for adult children (up to age 29) living away from home
■ ■For younger children, take care of medical concerns in a way that complements care from their family physician
■ ■ When visiting the Medcan downtown Toronto clinic is not an option, video visits are an easy way for any family member
to see a Medcan physician
Year-Round Care for Families is a great way to prioritize and manage a family’s health within a busy lifestyle that may include
multiple activities, schedules and travel demands.
Please ask your account manager for details on the corporate rate for your employees’ families.
■ ■Emergency travel service assistance
■ ■Emergency interpreting assistance
■ ■Embassy referral
■ ■Emergency document delivery

18. 17MEDCAN
Other Medcan Services & Support for Employees
JOHNS HOPKINS LIAISON SERVICE
If your employee is experiencing a more complex medical situation or would like a second opinion, they can take
comfort in our ability to facilitate consultation and collaboration with Johns Hopkins Medicine in Baltimore. The Johns
Hopkins Liaison Service allows your employee to seek a second opinion by consult in person or through the mailed
second opinion service, which involves the Medcan nurse coordination team mailing a client’s medical records and/or
imaging down to Johns Hopkins to be reviewed by a relevant specialist there. Your employee can also opt to have
additional tests, procedures or surgeries with Johns Hopkins.
Medcan clients receive a 10 per cent discount on any services purchased through Johns Hopkins.
SUPPORT FOR TRAVELLING EMPLOYEES
Medcan can support your employees’ needs before, during and after their travels. For your employees who travel frequently,
we can help with pre-travel consults, immunizations, or distance fitness support.
TRAVEL CONSULTS
Medcan helps your employees learn about the health risks that may be encountered when travelling and to find out how
to minimize or manage those risks. Our health-care team will provide pre-travel vaccinations when necessary and the guid-
ance and support to stay healthy during travel. All immunizations are done in-clinic. Medcan is a designated yellow fever
vaccination centre.
If your corporate plan includes Year-Round Care, your employees are covered for video visits and a nurse on-call available
24/7. The employee is also an automatic member of International SOS (global medical support) among other benefits. For
more details on Year-Round Care, please see previous section (pages 14-15).
FIT FOR ASSIGNMENT & SPECIALTY TESTING (HIGH ALTITUDE AND AVIATION)
If your employees travel to remote locations or are physically challenged for work, consider our Annual Health Assessment for
Fit for Assignment or Fit for Travel. Tests can also include high-altitude testing and/or aviation medicals. Where appropriate,
Medcan can complete necessary sign-off forms. Please contact your account manager for more details.
EXPATRIATES AND FAMILY RELOCATION TO CANADA
Medcan can assist in making the transition to Canada a little easier with health-care support. If your employee is not a
Canadian resident or does not have their OHIP set up yet, they can come to Medcan for an Annual Health Assessment or to
get Year-Round Care. There is a non-resident fee. Speak to your account manager for details.

19. 18MEDCAN
For those employees new to Toronto who may be without a pediatrician or family physician, you may want to consider Year-
Round Care for those employees and/or families. See the Medcan Year-Round Care for Families section for details (page 15).
MEDICAL SUPPORT FOR THOSE OUTSIDE OF ONTARIO
Many out-of-province corporate clients prefer to wait until they are visiting Toronto to complete their Annual Health
Assessment. We are open on Saturdays and have arranged preferred rates with hotels within walking distance to Medcan
for their convenience.
Keep in mind, if you have national employees with meetings scheduled in Toronto, your account manager can help you
organize a “Medcan Day” for your team or a specialized educational session at the Toronto clinic.
For those Medcan clients who would prefer to have their Annual Health Assessment in their province, Medcan has
partnered with clinics across Canada to provide comprehensive health assessments with similar tests and level of service as
our Annual Health Assessment.
Medcan has affiliate clinics in Halifax, Quebec, Ottawa, Edmonton, Calgary and Vancouver. A Medcan Client Service
Specialist can help coordinate an appointment with your employee at an affiliate client and answer questions about the
differences. For your billing and administrative convenience, the invoicing can come from Medcan.
Please note that the specific assessments at affiliate clinics may vary from the Annual Health Assessment at Medcan. Please
discuss this option with your account manager.

20. 19MEDCAN
MEDCAN
CLINIC
WESTMOUNT
CLINIC
INLIV
INC.
LIFEMARK
HEALTH
CITAHEALTH
CLINIC
Visual Acuity and Audiometric TestingYes
Yes
(upon request)
Yes Yes Yes
Immunization and Flu Shots Yes Yes Yes Yes Yes
Chest X-Ray
Yes
(if required)
Yes
(if required)
Yes - Referred
(if required)
Yes - Referred
(if required)
Yes - Referred
(if required)
Electrocardiogram Yes Yes Yes Yes - Referred Yes
Stress Test Yes Yes Yes Yes - Referred Yes
Mammogram Yes Yes Yes - ReferredYes - ReferredYes - Referred
Bone Density Yes Yes Yes - ReferredYes - ReferredYes - Referred
Laboratory Tests Yes Yes Yes Yes Yes
Abdominal Ultrasound Yes Yes Yes - ReferredYes - ReferredYes - Referred
Female specific exam Yes Yes Yes Yes Yes
Respiratory Function Yes Off site Yes Yes Yes
Fitness Assessment Yes Yes Yes Yes Yes
Nutritional Evaluation Yes Yes Yes Yes Yes
Onsite MRI Referred Yes Referred Referred Referred
Onsite CAT scan Referred Yes Referred Referred Referred
Physician Consultation and Review Yes Yes Yes Yes Yes
Results for standard blood
tests and radiology
same day next day 24 hours 3 business days48 hours
Follow-up specialist referrals
scheduled and coordinated for you
Yes Yes Yes Yes Yes
MEDCAN
WESTMOUNT
CLINIC
(Medcan Affiliate)
INLIV INC.
(Medcan Affiliate)
LIFEMARK HEALTH
(Medcan Affiliate)
CITAHEALTH CLINIC
(Medcan Affiliate)
CLINIC
HOURS
Monday to Saturday
6:45 a.m. to 7 p.m.
Monday to Sunday
8 a.m. to 5 p.m.
Monday to Friday
7:30 a.m. to 5 p.m.
Monday to Friday
8 a.m. to 5 p.m.
Monday to Friday
8 a.m. to 4 p.m.
LOCATION
Toronto, Ontario
150 York St.
Westmount,
Quebec
1 Westmount Sq.
Calgary, Alberta
217 111 Olympic
Way SE
Halifax,
Nova Scotia
7071 Bayers Rd. #217
Vancouver, British
Columbia
890 West Pender St.
#700

21. 20MEDCAN
How Does Medcan Compare Against Other Health Providers?
Your employees may have more than one option for their executive health and wellness benefits: they may wonder why
they should choose Medcan. This summary addresses the most commonly asked questions so that you can guide your
employees in making the right decision about their health and well-being. If you wish to have a soft copy or printed copies
of this summary for distribution to your employees, please let your Medcan account manager know.
I’VE BEEN GOING TO ANOTHER CLINIC
FOR YEARS. WHAT HAPPENS TO MY
RECORDS WHEN I SWITCH TO MEDCAN?
Making a change is seamless at Medcan. When making your
first appointment, let us know the name of your former clinic
and we will arrange a file transfer.
I LIKE MY DOCTOR AT MY CURRENT
PROVIDER, WHY WOULD I CHOOSE
MEDCAN?
The physician-patient relationship is very important. How-
ever, your health outcomes are reliant on your physician
having the best information. At Medcan, our physicians see
results on the same day as your appointment. This allows all
imaging and blood tests to be reviewed during your one-on-
one consultation. It also allows the specialist referral process,
when needed, to start immediately.
I HEAR THE MEDCAN MEDICAL
IS LONGER THAN MOST MEDICALS.
WHY DO I NEED TO BE THERE
FOR 5 HOURS?
Medcan offers the most comprehensive assessment in
Canada. We offer a well-rounded variety of examinations
including gender- and age-specific lab tests. The results
of this personalized approach are then compiled for your
Medcan physician who reviews them with you that same day.
The Medcan radiology department uses digital technology
to deliver quick turnaround times on all radiology reports,
including mammograms.
MEDCAN HAS UNINSURED SERVICES THAT
COST ME. DO I NEED TO PAY EVEN MORE
WHEN I GET THERE?
If you want to live a healthier life, Medcan can give you the
inspiration, insight and support needed to make changes
that will positively impact your health. We offer an array of
services to help you gain greater insight into your health
risks and help guide you through changes needed to
reach your health and wellness goals. Before and during
your appointment, you’ll have an opportunity to request
additional services that are optional, which we may reco-
mmend where valuable.
ARE ALL EXECUTIVE HEALTH MEDICALS
THE SAME?
The short answer is no. The one-on-one consultation you
have with the Medcan doctor at the end of your visit is incre-
dibly valuable. You can review any concerns or questions
you may have, and also go over any results. Same-day
results are unique to Medcan. Time-sensitive knowledge
enables the physician to start a treatment or follow-up plan
immediately. Turn this page over to see what else makes
Medcan distinct.
CAN MY FAMILY
GO TO MEDCAN?
Medcan is the only executive health facility in Ontario to offer
services for the whole family. Children aged 5 to 17 years are
eligible for the Child & Youth Assessment – which helps you
and your child better understand their unique qualities, and
ensure they grow in good health. We also offer Year-Round
Care for Families, which ensures your family receives urgent
medical care and attention for everyday concerns, whenever
and however is best for you.

22. 21MEDCAN
How We Compare to the Others
MEDCAN OTHER EXECUTIVE HEALTH-CARE PROVIDERS
Complete
Physical Exams
The Annual Health Assessment takes place over
5 hours and includes up to 15 diagnostic tests
that cover all aspects of yourz health including
a physical exam, cardiovascular assessment, full
panel blood and urine analysis, vision and hearing
testing, as well as, fitness and nutrition evaluations.
All tests are done on site. You review the results
with your physician that same day.
Exams are typically limited to 2 to 3 hours and

do not include as many diagnostic tests. Nor do
patients get the time to review results that same

day with a physician.
Clinic Availability
Medcan is open six days a week
(Monday to Saturday).
Most clinics are open Monday to Friday.
Same-day Results
■ ■Full-panel blood and
urine analysis
■ ■Abdominal ultrasound
■ ■Bone mineral density
All test results are provided during your visit, which
allows for a physician review that same day. If needed,
the referral process will start immediately.
Test results, where available, are not delivered

on the same day as your visit, leading to a delay
in the referral process.
Traditional
Laboratory Testing
Ye s Ye s
Ultrasound – Breast,
Prostate, Abdomen
Offered on-site with results that same day.Not offered at all locations.
Physicians 65 physicians work on site to serve you. On average, 10 physicians on staff.
In-clinic Medical
Specialists
Medical specialists in the following areas on site:
■ ■Allergy
■ ■Cardiology
■ ■Dermatology
■ ■Endocrinology
■ ■Gastroenterology
■ ■Internal Medicine
■ ■Orthopaedic
■ ■Plastic Surgery
■ ■Urology
Limited in-clinic physicians. Patients are
normally referred to an off-site location.
Other Services
Offered
Our services are provided across four key areas,
and form the basis for optimal health and wellness.
■ ■

Live Well Assessments
Comprehensive and specialized assessments
that uncover key insights about your current
health, as well as identifying any future risks.
■ ■Live Well Programs
Personalized programs that help you enhance
healthy behaviours to achieve your best health.
■ ■Year-Round Care
Urgent medical care for everyday concerns,
offered at an unparalleled level of conven-
ience. Includes physician visits in our clinic

or by video
■ ■Health Essentials
Essential services to help you manage a
broad array of health needs, provided at
an exceptional level of care and service.
Specialty programs may vary at clinics but

the full range of offerings at Medcan is un-
matched.

23. 22MEDCAN
Medcan Coaching
Your organization can elevate its investment in health and wellness with a robust coaching program that helps achieve better
health outcomes. Based on the understanding that executive performance and level of health and wellness are closely linked,
Medcan Coaching provides personalized strategies to prioritizing health and wellness goals while balancing the daily
demands placed on executives’ lives.
With the Medcan Coaching, your key executives will be empowered to truly implement healthier lifestyle choices and achieve
better health, by partnering with a coach to change unhealthy behaviours.
■ ■Includes mapping the unique factors that make the employee thrive, as well as barriers to success
■ ■Partnership with a coach matched to the employee, who will work with them to define goals and determine an action plan
■ ■A three-month partnership to measure progress, adjust the action plan, and cement change
Medcan Coaching is included in the Corporate Performance Plan. Please speak with your account manager for more information.
Services Price List
Medcan has a wide range of services on site which can assist your employees as they seek to optimize their health and
wellness. Your employees are welcome to review these services with the Client Service Specialist over the phone, during
their first visit to Medcan, or on myMedcan.
Visit medcan.com for detailed description of services. The catalogue and price list is also enclosed.
03/16
Coaching session at Medcan

24. Year of publication, 2016
Medcan
150 York Street, Suite 1500
Toronto, Ontario, M5H 3S5
416.350.5900
medcan.com