Meeting etiquette cy,Business meeting ,how to deal with client,

Meeting etiquette cy,Business meeting ,how to deal with client,

1. B
B y : M u n k e s h
K u m a r By: Munkesh
Kumar

2. Definition
?
A business meeting is a gathering in which a purposeful exchange or
transaction occurs among three or more people with a common interest,

topic or problem .

3. Avoid swear words and vulgar references
Poor communication skill is not professional
Avoid personal questions during first meeting
Keep your phone silent, only important text messages are
allowed

4. Meetings
Formal Meetings

Annual general meetings, board meetings, Strategic meetings
Informal Meetings
Management meetings, departmental Meetings

5. Identify your Purpose
Determine whether meeting is necessary
Preparing an Agenda
Deciding who should attend the meeting
Planning the meeting

6. To solve a problem
To make a decision
To develop a plan
 To gather or convey information
To stablish understanding
To clarify responsibility
 To discuss business opportunity
 Financial growth

7. Purpose of the meeting is unclear
There is no agenda
The meeting starts late
The leader tries to accomplish too much
To many people are at the meeting
The leader losses control

8. Business meetings are one arena in which poor etiquette can have negative
effects, by improving you business meeting etiquette you will automatically
improve your chance of success .
Why Meeting Etiquettes ?

9. Rules of Thumb
Treat others as you would like to be treated
The way you treat people is not about who they are but rather all about who you are

10. Arrive little early or at least on time
 Never late
 Do not assume that beginning of the meeting will be delayed
If you arrive late
 You will miss the valuable information
 Loose chance to provide your input

11. Hold your comment to the speaker until the meeting has adjourned or until
speaker asks for comments
 do not interrupt the other attendees
 Conversation during a meeting is disruptive

12.  Do not fidget the finger
 Playing with Pen
 Not concerning the meeting
 Do not insult others
 Leave the meeting room only when meeting is adjourned
 Sit appropriately
 Do not discuss the topic out of agenda
 Dress accordingly
 Eliminate Slangs
Professionalism

13. Your facial expression says more than your words,always put a pleasant smile
on your face
Extend your hands as you are greeting
Make sure this physical part of greeting is professional
In business meetings always introduce less important people to more important
The client or the business prospect is more important than your boss, Just hope
your boss agree
 Making eye contact

14.  Avoid repeatedly looking watch
 Be Open and share the ideas
 Dare to disagree but be respectful, positive and logical Don’t attack on other’s if
you are disagree

 Get the right people in the room
 Gather the right materials
 Prepare and share the meeting materials
 Respect other’s time always finish on time
 Be prepared not reading in the meeting room

15. Hand Shake
 The handshake should be firm
Shaking lightly for 5-10 seconds and release
 While shaking hands establish eye contacts and always smile
 Both he man and woman must keep the grip firm
Avoid
Bone crushing handshake
Wet fish handshake
Grabbing some one’s finger
Hold the hand too long

16. Try receiving the card with both hands if you want to impress the presenter
Don’t put the business card in rear pocket that is considered crude
If you are going out always have business card
Be selective about card distribution
If you receive some one’s card, read for few seconds
 Don’t ask upfront some one’s card
 Do not write anything on the card

 Do not write anything on the card
 Do not clean the finger nail or scratch the nose


Follow the Japanese
style……

17. Always use last name or First name with “Ji”
Don’t keep customers waiting
Always escort the clients
If some one of higher rank or from the out side of the organization enters stands for
a while to greet him
Junior employee stands until seniors sit

18. US = OK
Japan=Money
Russia=Zero
Brazil=Insult