Methods of communication

Communication Theory (Communication Skills)

1. 1
Methods
of communication
By Prof. DAWLE A.P.By Prof. DAWLE A.P.
Methods
of communication
By Prof. DAWLE A.P.By Prof. DAWLE A.P.

2. Verbal Communication
Non-verbal Communication
Methods of CommunicationMethods of Communication

3. •Oral Communication
•Written Communication
Verbal CommunicationVerbal Communication

4. Oral communicationOral communication
•Conversation
•Telephone
talk
•Meeting
•Interview
•GD
•Presentation
s
•Speeches
•conference
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5. Written CommunicationWritten Communication
•Letters
•Memos
•Notices
•Circulars
•Reports
•Minutes
•manuals
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6. Attributes of Oral and Written Attributes of Oral and Written
CommunicationCommunication
•Speed
•Record
•Accuracy
•Length
•Expense
•Body Language
•Feedback
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7. Non Verbal CommunicationNon Verbal Communication
•Body Language

8. AppearanceAppearance
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9. Eye contactEye contact
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10. Facial ExpressionFacial Expression
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11. Facial ExpressionFacial Expression
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Regulate InteractionRegulate Interaction
Facial expressions or gestures
that are used to control or
regulate the flow of a
conversation
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13. Postures & Gestures Postures & Gestures
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14. Non Verbal CommunicationNon Verbal Communication
•Graphs & Charts
•Symbols & Signals
•Space
•Silence

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Color Influences CommunicationColor Influences Communication
Yellow cheers
and
elevates moods
Red excites
and
stimulates
Blue comforts
and
soothes
In some
cultures
black suggests
mourning
In some
cultures
white suggests
purity
Non Verbal CommunicationNon Verbal Communication

16. Non-Verbal CodesNon-Verbal Codes
•Kinesics: Body Language
•Proxemics: Physical distance between the
speaker and the listener.
•Haptics: touch
•Vocalics: refers to modulation of voice.
•Oculesics: eye contact

17. •Artefacts: relates to distraction towards
luxury or any man made object.
•Olfactics: smell
•Chronemics: related to utilization of time
•Paralanguage: Nonverbal aspect of
spoken language.
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Non-Verbal CodesNon-Verbal Codes

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Functions ofFunctions of
Nonverbal Nonverbal
CommunicationCommunication
•To provide information
•To express or hide emotion
•To present an image
•To express power and control

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Nonverbal Nonverbal
SignalsSignals
Vary from culture to
culture
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What does this symbol What does this symbol
mean to you?mean to you?
•In the United States it is
a symbol for good job
•In Germany the number
one
•In Japan the number five
•In Ghana an insult
•In Malaysia the thumb is
used to point rather than
a finger

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Improving Nonverbal Improving Nonverbal
Communication SkillsCommunication Skills
•When sending messages
• Be conscious of nonverbal behavior
• Be purposeful in use of nonverbals
• Make sure nonverbals are not distracting
• Match verbal and nonverbal communication
• Adapt to the situation

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Improving Nonverbal Improving Nonverbal
Communication SkillsCommunication Skills
•When receiving messages
• Consider gender, culture and individual
differences
• Pay attention to all aspects of nonverbal
communication

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