Mgmt 25 PAT .pptx

1. Management 25- Productivity and Quality Tools Assessment Test

2. 1. What is the definition of productivity? a) The number of hours worked in a day b) The quantity of output produced per unit of input c) The quality of work produced by an individual d) The level of job satisfaction among employees

3. 2. Which of the following is NOT a factor that can affect productivity? a) Employee motivation c) Weather conditions b) Technology d) Workplace culture

4. 3. Which of the following is a common productivity improvement technique? a) Procrastination c) Time management b) Multitasking d) Avoiding breaks

5. 4. What is the primary goal of productivity improvement? a) Reducing employee morale c) Enhancing efficiency and effectiveness b) Increasing costs d) Decreasing customer satisfaction

6. 5. Which of the following is a key component of time management? Setting unrealistic goals Procrastination Avoiding planning and prioritization Setting priorities and deadlines

7. 6. Which productivity metric measures the ratio of output to input? Efficiency Turnover rate Employee engagement Job satisfaction

8. 7. Which of the following strategies can help reduce workplace distractions and boost productivity ? Encouraging open-ended meetings Implementing a clear desk policy Providing unlimited internet access Offering extended lunch breaks

9. 8. What is the "Pareto Principle" (80/20 rule) often used for in productivity improvement? a) Identifying the top 20% of employees b) Focusing on the most critical tasks that yield 80% of results c) Allocating 80% of the budget to employee training d) Measuring employee satisfaction

10. 9. Which of the following is NOT a common productivity improvement tool or framework? Lean Six Sigma Kaizen SWOT analysis Employee turnover

11. 10. What is the term for the practice of performing multiple tasks simultaneously? a) Prioritization b) Multitasking c) Single-tasking d) Delegation

12. 11. Which of the following is a technique used to reduce time-wasting activities and increase productivity? Setting SMART goals Avoiding all meetings Overloading employees with work Micromanaging every task

13. 12. What does the acronym SMART stand for in the context of setting productivity goals? a) Simple, Motivating, Achievable, Rewarding, Timely b) Specific, Measurable, Achievable, Relevant, Time-bound c) Strategic, Meaningful, Aligned, Realistic, Tangible d) Subjective, Memorable, Attainable, Resourceful, Targeted

14. 13. What is the primary focus of the "5S" methodology in productivity improvement? a) Employee engagement b) Workplace organization and cleanliness c) Communication skills d) Cost reduction strategies

15. 14. Which of the following is a common barrier to productivity improvement? Employee training and development Frequent team-building exercises Resistance to change Clear communication

16. 15. What is the term for the process of systematically reviewing and improving work processes to enhance productivity and efficiency? Benchmarking Continuous improvement Brainstorming Complacency

17. 16. Which of the following is NOT a potential benefit of increased productivity for an organization? Lower costs Decreased employee morale Higher profits improved customer satisfaction

18. 17. Which productivity improvement approach emphasizes small, incremental changes over time? Total overhaul One-time fix Continuous improvement Revolutionary change

19. 18. What is the term for the practice of assigning tasks to employees based on their skill sets and expertise? Random allocation Job enrichment Job rotation Job specialization

20. 19. Which of the following is an example of a productivity improvement technology tool? Fax machine Typewriter Abacus Customer relationship management (CRM) software

21. 20. What is the main purpose of conducting a productivity audit within an organization? a) To identify top-performing employees b) To measure the effectiveness of training programs c) To evaluate and improve productivity levels d) To assess employee job satisfaction

22. 21. . What is the primary goal of lean production? Maximizing production costs Reducing employee satisfaction Minimizing waste and maximizing value Maximizing inventory levels

23. 22. Which automotive company is often credited with popularizing lean production principles in the 20th century? Ford Toyota General Motors Volkswagen

24. 23. In lean thinking, "Muda" refers to: The lean production guru A type of lean tool The elimination of waste A form of employee training

25. 24. . What is the key concept behind "Just-In-Time" (JIT) in lean production? a) Producing goods whenever you want b) Producing goods only when needed, in the quantity needed c) Stockpiling inventory to ensure availability d) Producing goods as quickly as possible

26. 25. The 5S methodology is used in lean production to: a) Sort, Sell, Store, Stack, and Sustain b) Scrutinize, Secure, Save, Systemize, and Standardize c) Sort, Set in order, Shine, Standardize, and Sustain d) Speed up, Solve, Simplify, Source, and Support

27. 26. What does the acronym "TPS" stand for in the context of lean production? Total Profit System Time Process Standardization Toyota Production System The Perfect Solution

28. 27. Which of the following is NOT one of the seven types of waste identified in lean thinking? Overproduction Transportation Underutilization of employees Creativity

29. 28. What lean tool is used to visually represent the sequence of steps in a process, making it easier to identify and eliminate waste? Value Stream Mapping Fishbone Diagram Pareto Chart Gantt Chart

30. 29. Kanban, a system used in lean production, is most closely associated with: Inventory control and pull production Employee training and development Quality control and push production Marketing and advertising

31. 30. What is the core principle of "continuous improvement" in lean thinking? a) Maintaining the status quo to reduce risks b) Making radical changes in processes c) Constantly seeking ways to make incremental improvements d) Ignoring feedback from employees

32. 31. What is the primary objective of global production management? Maximizing local production Optimizing production efficiency across global locations Minimizing international trade Focusing on domestic market expansion

33. 32. Which influential book authored by Michael Hammer and James Champy helped popularize the concept of BPR in the 1990s? "Lean Thinking" "The Goal" "Reengineering the Corporation" "Six Sigma"

34. 33. What key concept does BPR emphasize in process improvement? Process centralization Customer-focused redesign Incremental changes Employee specialization

35. 34. Which stage of BPR involves analyzing the existing process to identify bottlenecks, inefficiencies, and areas for improvement? Redesign Benchmarking Documentation Analysis

36. 35. In BPR, what does the term "as-is" process refer to? The ideal future state of the process The competitive processes in the industry The current state of the process before redesign The theoretical process model

37. 36. Which of the following is a potential benefit of successful BPR implementation? Increased resistance to change among employees c) Enhanced efficiency and cost reduction Slower response to market changes Maintaining the status quo

38. 37. What is the primary criticism of BPR initiatives? a) It focuses too much on employee satisfaction. b) It often leads to job losses and employee dissatisfaction. c) It is too incremental and doesn't drive substantial change. d) It is primarily a marketing strategy.

39. 38. Which step in the BPR process involves developing a new, improved process based on the analysis of the current process? Implementation Benchmarking Redesign Documentation

40. 39. What role does information technology play in BPR? a) IT is generally not relevant to BPR. b) IT can enable and support process reengineering by automating tasks. c) IT has no impact on the effectiveness of BPR initiatives. d) IT is primarily used for employee training.

41. 40. What is the primary focus of BPR with respect to customer needs? a) Meeting customer needs as they are b) Anticipating and exceeding customer needs c) Ignoring customer feedback d) Delaying responses to customer feedback

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