Microteam Managed Deployment Services Client Devices

o Microteam Limited has more than 25 years’ experience in I.T. services delivery.
o Established service provider for manufacturer, system integrator, channel partner and other similar organisations.
o Awarded Tier One Vendor First Choice Partner for several consecutive years.
o Tier One Vendor Custom Lifecycle Partner.
o Consistent Five Star service delivery in partner management quarterly business reviews.
o Quality Management System certified to ISO 9001. Environmental Management system certified to ISO 14001. Information Security Management system certified to ISO 27001. Occupational Health and Safety certified to ISO 45001.
o High security warehousing with controlled access, real-time inventory reporting incorporating barcode technology and bespoke 'Goods in Trust' insurance of £30 million, including terrorism cover.
o Dedicated fleet of non liveried vehicles varying in size and capabilities with 'Marine, Goods in Transit' insurance of £1,000,000 per consignment per truck, including terrorism cover. This figure can be increased when necessary.
o All staff highly trained, uniformed, pre-employment screened, and MOD security cleared.
o Several 125 port configuration suites with full ESD procedures for both client and enterprise product. Controlled access and CCTV.
o Multi-vendor order consolidation, with accurate detailed stock transaction reporting.
o Packaging management solution with a zero-landfill policy and caged delivery methods to site.
o Multi skilled personnel, adaptable to support incumbents own service portfolio.
o Dedicated account management and project coordination.

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Copyright 2024 Microteam Limited
Microteam Limited
Managed Deployment
Services Provider

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Copyright 2024 Microteam Limited
Who are we?
•Independent I.T. services partner, established in 1996.
•Design and provision of quality I.T. solutions, delivered in an effective and
economical way.
•In-depth knowledge across all hardware types, with a wealth of experience in all
business and public sectors.
•Maximise efficiency, minimise impact on yours and or your customers resources.
•Wholly Owned Lifecycle Management.
•Agility and Scalability in single comprehensive solution.
•Not a channel partner or a reseller.
•ISO accreditation, externally audited annually.

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Microteam Limited
It’s Not What We Do…..
…..It’s The Way That
We Do It…..
Copyright 2024 Microteam Limited

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Copyright 2024 Microteam Limited
What are we?
•Lifecycle Services Fully Integrated End to End Solution.
•Pre-Sales / Solutions Design, dovetailing with partner and their customer.
•Customer focused service.
•Warehousing of all I.T. related hardware.
•Detailed Asset Reporting to device level.
•Customised Integration.
•Packaging waste management.
•Managed Distribution to customer sites, pallets or cages.
•Managed Deployment to desk at customer sites.
•Data Destruction of customer legacy devices for reuse in their estate.
•Project Coordination reporting into partner Project management.
•Comprehensive I.T. Asset Disposal. Recycling and or Remarketing.
Microteam Limited Sales / Customer Engagement model
Semi Complex
Complex
Simple
Meet with Customer
Receive RFQ Qualify requirements Issue quotation Customer ServiceReceive PO
Solutions ArchitectSolution designProject management
Complete Job

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Microteam Limited
Pre Sales I.T.
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We Invest In Our Relationships
•Regular presence at your regional sites or virtual ‘Teams’ meetings.
Guest slots, informal huddles, formal workshops and attend team ‘socials’.
•Workshops, virtual, at customer site or at our configuration centre.
RFI and RFQ collaboration. Identify and qualify opportunities, irrespective of
potential ‘go live’ date.
•Partner trained Solutions Architects with partner email addresses. Operating
within partner compliance. Reporting into Partner governing Solutions
Architect.
•Support for Partner Pre-Sales, Sales and Services Specialists.
•Solutions Design using partner quote templates, cost models and SOWs.
Detailed line by line workflow menu quotation.
•Engagement model to suit all requirements.

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Microteam Limited
Warehousing
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We Stage I.T.
•High security warehousing, centrally located in the Midlands.
•Controlled access throughout facility and 24/7 monitored CCTV.
•Security cleared personnel.
•Dedicated customer-definable areas for special projects.
•Quarantine storage facilities.
•Fully integrated Inventory Management System.
•Electronic scanning with real-time stock reporting.
•Dedicated ‘Goods in Trust’ All Risks Insurance.
•Security and Stock Control regularly audited by Tier 1 OEM.

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Microteam Limited
Customisation
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We Configure I.T.
•Custom Integration Centre for all hardware types.
•Secure static or connected configuration.
•High volume capacity per shift per dedicated project suite.
•Strictly audited quality control.
•Tier 1 OEM audited facility.
•ESD protected environments with controlled access and 24/7 monitored CCTV.
•Dedicated, secure guest imaging facility for PC or Enterprise.
•Fully self-contained high security Custom Integration Centre.

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Microteam Limited
Intelligent Logistics
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We Deliver I.T.
•Versatile and innovative logistical solutions to suit all customer
requirements.
•Electronic and if necessary, physical customer site surveys.
•Pallets, rolling cages, flight cases, populated racks.
•‘Goods In’, reception on any floor, point of installation (desk or
rack).
•Scalable through our audited downstream partner network.
•Ultra Low Emission, unliveried vehicles with real time tracking.
•Full hardware value ‘Goods In Transit’ insurance.
•Central location with national United Kingdom coverage.

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Microteam Limited
Field Services
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We Deploy I.T.
•Comprehensive deployment to desk, laptop ‘clinic’ or ‘tech bar’ services in all environments.
•Technical Couriers, Smart Hands, Material Handlers, Qualified Engineers, Floor Walkers, Team
Leaders.
•Time and Materials, Residency or Project Rollouts
•UK mainland coverage. Limited offshore capabilities.
•Electronic asset reporting.
•Bespoke Data and settings migration tool.
•Legacy equipment and waste packaging management post installation.
•Deployment windows to suit customer requirement.
•Triage Reporting with Project Management.

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Microteam Limited
Lifecycle
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We Renew I.T.
•Lifecycle Service - New Starters
oHold customers new or refurbished ‘Gold’ or buffer stock.
oComprehensive configuration facility - Asset Labels, Connected
Configuration / Autopilot / White glove.
oShip device with consolidated peripheral bundles.
oRequest Management with pre agreed SLAs and detailed asset
reporting.
•Lifecycle Service - Leavers Service
oManage returns, optimising device utilisation.
oCollection of legacy devices, including forward shipping of correct
transit packaging.
oDetailed audit of devices received. MWD inspection for cosmetic
damage, functionality test, system clean and secure data wipe.
oDevices will be returned into customers ‘Gold’ or buffer stock, for re-
use.
oRequest Management with detailed asset reporting.

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Copyright 2023 Microteam Limited
We Renew I.T.
•Lifecycle Service - Advanced Exchange
oComprehensive Managed Service with pre agreed SLAs.
oRequest Management with detailed asset reporting and
communication throughout; to customer and or partner.
oWhole device exchange when failure occurs, standard manufacturer
warranty support is insufficient or when failed device is out of
warranty.
oForward ship replacement device and collect of faulty device.
oDetailed audit of devices received. MWD inspection for cosmetic
damage, functionality test, system clean and secure data wipe.
oPerform triage and warranty or non-warranty calls on customers
behalf. Note volume support calls will require setting up with
manufacturer support.
oHost warranty support engineer, to perform their tasks.
oReturn repaired, tested and freshly configured device to ‘Gold’ or
buffer stock.

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Microteam Limited
Thank You For Time
Any Questions?
Copyright 2024 Microteam Limited