Mod1_Lesson1_Overview Operation and management process

Operation and management process Illinois Tech

1. Overview of Performance Improvement Methodology

2. Measure & Monitor Define Problem & Determine Needs Document the ‘As Is’ Process Determine the ‘Should Be’ Process Identify & Prioritize ‘Gaps’ Develop Action Plans & Communicate Results Performance Improvement methodology

3. This methodology is not . . . A silver bullet to improve your business processes. A cookie cutter approach to continuous improvement. A document on how to run your business. A document where you go for all the answers .

4. Why improve performance?? Stimulates change Creates a sense of urgency Uncovers new ways of improving the process Motivates by external example Stimulates innovation Ensures process alignment with organizational objectives Provides a deeper understanding of your own processes

5. Pitfalls to avoid when improving . . . Not achieving buy-in and support. Not understanding your own process. Collecting data superficially. Selecting inappropriate benchmark partners. Collecting the wrong data. Not being prepared for site visits. Insufficient analysis of results. Believing the project is “the answer”.

6. Keys to a successful improvement initiative Involve management early in the process. Involve process owners and staff from beginning to end. Understand your own process first before looking at others. Train people for the project. Create/use data collection tools. Devote time to analysis. Address cultural change. Prepare for site visits.

7. Performance improvement is a data transformation D A T A I N F O R M A T I O N K N O W L E D G E W I S D O M