Module 3 - LO1 Goal Settings and KPI.pptx

Module 3 - LO1 Goal Settings and KPI

1. Version August 2023 Module 3 - CCP for SME Executives: Onboarding 1 What is Goal Setting ? How to Do it Well ? Goals are the first step towards… planning for the future, and play a fundamental role in the development of skills in various facets of life from work to relationships and everything in between. They are the target at which we aim our proverbial arrow Understanding the importance of goals and the techniques involved in setting achievable goals paves the way for success.

2. Version August 2023 Module 3 - CCP for SME Executives: Onboarding 2 1.0- Understand and Apply Goals & KPI Settings Goals are the object or aim of an action for example, to attain a specific standard of proficiency, usually within a specified time limit the level of competence that we wish to achieve and create a useful lens through which we assess our current performance. Goal setting is the process by which we achieve these goals. The importance of the goal-setting process should not go unappreciated Every person’s life depends on the process of choosing goals to pursue if you remain passive you are not going to thrive as a human being.

3. Version August 2023 Module 3 - CCP for SME Executives: Onboarding 3 1.0- Understand and Apply Goals & KPI Settings

4. Version August 2023 Module 3 - CCP for SME Executives: Onboarding 4 1.0- Understand and Apply Goals & KPI Settings What is a key performance indicator KPI? a quantifiable measure of performance over time for a specific objective KPIs provide targets for teams to shoot for milestones to gauge progress, and insights that help people across the organization make better decisions. From finance and HR to marketing and sales, key performance indicators help every area of the business move forward at the strategic level.

5. Version August 2023 Module 3 - CCP for SME Executives: Onboarding 5 1.0- Understand and Apply Goals & KPI Settings Why Are KPIs Important? Keep your teams aligned  Provide a health check Make adjustments Hold your teams accountable KPIs are an important way to ensure your teams are supporting the overall goals of the organization. Here are some of the biggest reasons why you need key performance indicators.

6. Version August 2023 Module 3 - CCP for SME Executives: Onboarding 6 1.0- Understand and Apply Goals & KPI Settings Types of KPIs Strategic Operational Functional Unit Leading Vs Lagging

7. Version August 2023 Module 3 - CCP for SME Executives: Onboarding 7 1.0- Understand and Apply Goals & KPI Settings Examples of KPIs statements increase number of leads and prospects cost per lead through each channel level of customer engagement average value of purchases number of compliments/complaints monthly sales quota