Purpose To provide the Leader with the knowledge and skill to motivate a workforce to work safely. At the end of this section you will be able to: Describe characteristics of individuals with poor OE motivation. Explain reasons why you should provide visible OE leadership in proactive programs. List reasons why you should provide feedback. Describe actions to reward and recognize good safety performance.
Characteristics of a Good Leader Motivation is driven by leadership Every great boss you ever had has motivated you by their actions and words. EXERCISE Divide the class into groups of 4-6 people. Ask each group to take 3 minutes and create a list of the top 10 characteristics of a great Leader.
Trusting Fair Decisive Trustworthy Timely feedback Leads by example Great active listener Delivers on commitments Supportive Sincere Respectful Allows me to do my job Makes me want to be a part of the team by creating the “team”. Top 10 Characteristics of a Good Leader
Motivation = Desire Motivation is a KEY component to working safely and is impacted by Leader actions.
Common Motivation Pattern (if the Leader does nothing to motivate)
Recognizing Motivated Versus De-Motivated Personnel
The ABCs of Workforce Motivation Behaviors Consequences Activator Activator A person, place, thing or event coming before a behavior that encourages us to perform that behavior. BEHAVIOR The way we act on the job. CONSEQUENCES Events that follow behaviors and affect the chance that they will happen again. Activators, Behaviors and Consequences Impact Motivation.
Practicing the ABCs Sally is reaching for the production account manual from the shelf above the door. First, secure the safety and assist Sally down Work through the WHY’s Change the Activator or the Consequence Monitor the Behavior
Examples of Activators
Examples of Behaviors Physical Action - “YOU CAN SEE IT!”
Examples of Consequences
Motivational Tools Tools to engage people “emotionally” (e.g. personal experiences, movies, newspaper clips, safety alerts) are items that can be used to motivate the worker towards a safe behavior. Advantages to using motivational tools: Provides high visual and emotional impact. Stimulates feelings and emotions of the viewer for easier motivation by the Leader.
Motivational Tools – con’t. Pitfalls to not using tools properly: Relevancy to the worksite is not clear or understood by the audience Tool could be out of date Motivation may be misinterpreted Leader not familiar with content Use the right tool for the right motivation!
Primary Causes of De-Motivation Leaders that do not “walk the talk”. Safety is not delivered as the first and last message. Perception of inadequate time and resources allocated to safely completing the task: These must be addressed head-on by the Leader. An incorrect perception can poison your effort and anchor your ability to move the workforce in a positive direction. Ambiguity or contradicting instruction / directions. No feedback on performance. Constant negative feedback. Stress (excessive or not enough). Although there are many causes to de-motivation, stress has the greatest long-term ramifications in the worksite.
Leader’s Roles and Responsibilities Establish safe and motivated workforce. Assess the motivation level of my workforce – are any workers de-motivated? Analyze and understand motivational problems. Develop a plan to address a motivational problem in my workforce. Do a PIC / NIC Analysis on a behavioral issue in your work group.