MSDS Indicators by PHC Quality in hospital.pptx

MSDS indicators
Healthcare Commission
Standards

1. In the name of Allah, the most gracious, the most merciful

2. 2 Minimum Service Delivery Standards ( MSDS)

3. What are MSDS? Minimum benchmarks for the quality of healthcare services which a patient should expect & the Healthcare Establishments are mandated to provide “ ” 3

4. 4 MSDS – Basic Framework Patient Care Access, Assessment and Continuity of Care (AAC) Care of Patients (COP) Management of Medication (MOM) Patient Rights & Education (PRE) Hospital Infection Control (HIC) Organizational Management Continuous Quality Improvement (CQI) Responsibility of Management (ROM) Facility Management & Safety (FMS) Human Resource Management (HRM) Information Management System (IMS) Standards Indicators Scoring Survey

5. 5 MSDS – Basic Framework Cover 10 functional Areas Basic Standards: 30; Indicators: 162 Compliance of indicators: 101 require full (100%) compliance 61 require partial (minimum 80%) compliance Focus on enforcement of Policies, Plans, Operational Guidelines, SOPs & SMPs

6. MSDS – Development Process & 6

7. 7 Assessment - Scoring System Weightage Description Score Grading score 100% Full Compliance 10/10 Scale of 0 – 10 80% Partial Compliance 08/10 Scale of 0 – 10 00 Non Compliance 0/10 NA Not Applicable -

8. Achievement: THQ Hospital Chichawatni has cleared MSDS Physical verification with 94% compliance. THQ Hospital Chichawatni also got certification of International standards of organization; ISO 9001:2015 (Quality Services) ISO 14001:2015 (Environmental services)