My FedEx Corporate Brochure

FedEx Corporate Brochure I created.

1. 1
FedEx University
www.FedEx.com

2. 2
In 1965, Yale University undergraduate Frederick W. Smith
wrote a term paper that invented an industry and changed what’s
possible. In the paper, he laid out the logistical challenges facing
pioneering firms in the information technology industry.
He proposed a system specifically designed to accommodate
time-sensitive shipments such as medicine, computer parts,
and electronics. Smith’s professor apparently didn’t see the revolu-
tionary implications of his thesis,and received a
“C” because the
idea
”wasn’t feasible” ...
How it all began...
Fred would then go on to establish Federal Express,
a Multinational Courier Delivery Service, which would
eventually grow to be a
65.5 billion dollar organization
with more than
425,000 employees world wide.

3. Our
Vision
Welcome to
University
• At FedEx Ground University, people are at the center of everything
we do. Your FedEx Ground University is designed to service
our people, grow our business and develop our team. FedEx
Ground University offers a wide-range of Valuable services
and learning experiences to help you develop your skills,
knowledge and ability and enable your to succeed.
• FXG University provides products and services to
support employees personal and professional
development utilizing PSP as a foundation to
achieve success.
We drive positive business
results through delivery of world
class learning and professional
development products and services.
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4. 6
Learning Administration
A department that focuses on University oper-
ations, budgets, administrative support, learn-
ing technologies, and manages the University
requests system (classrooms, course adminis-
tration, FLC).
Learning Development Services
A department that will design and develop
leading edge learning products that are “just
enough, just in time, and just for me” through
internal and external development services.
Quality Driven Management
QDM is an approach to Quality that is as unique
as FedEx itself. QDM offers common ways to
improve Quality across the entire enterprise
- using shared language, tools and Quality
practices
Corporate Learning Institute
A learning delivery department focused on
providing support and learning services for
corporate-based departments and staff
Operations Institute
A learning delivery department which will
forward deploy learning programs and services
through regionally-based learning profession-
als to field employees across the network
Talent Development
A department that will drive employee ad-
vancement through engagement, develop-
ment, and assessment services (EEQ, Talent
Review, 360 Assessments, Gallup Strengths). 01 04 02 05 06 03
University
Map

5. A department that focuses on University
operations, budgets, administrative sup-
port, learning technologies, and manages
the University requests system
(classrooms, course administration, FLC).
• Tech Capabilities
The Learning Administration Services Tech Team consists of
Developers, System Specialists, and Documentation Specialists
who provide services that support all FedEx Ground learning
needs.
• Admin Support
Our admins are well versed in policies, procedures, and user
guides, as well as creating and editing all types of documentation.
In addition our admins can help assisting with coordinating
events, meetings, and trainings by helping organize things such
as catering, hotel and business travel. Other areas of expertise
include Metrics that Matter, the Learning Management System,
training administrator program, Quality Driven Management
support, and monthly review of PPQA submissions.
1
Tech Services
Admin Services
Systems
Specialist
Document
Specialist
Developer
• Full Admin Support and Follow for an
Event/Class
• Securing Hotel Contract
• Inventory and Stocking New Items in
the Pick & Pack Room
• Ordering of Materials or Supplies
• Catering for PGH Events/Classes
• Training Room Requests
• Creating New or Changing Existing
Schedule Offerings
• Managing Vendor Contracts and
Invoices for Payment

• Provides technical systems assistance for
the internal customer
• Create, maintain or update FLC course
assignments and/or audiences
• Administer FLC Admin Access
• Provide FLC coaching and training
• Grant Credit
• Administer and maintain GroundWorks
• Administer and maintain CEE
• Create and maintain recurring FLC reports
and/or University Scorecards
• Run FLC and Multiple Source Reports
• MTM Reporting
• MTM Survey creation, revision. and pushes
• University MTM Dashboard
• Create Web-Based Training
Courses
• Assign Course Codes
• Maintain Course Catalog
• Create Interactive Training
Aids
• Loading Courses and
• Creating New or Changing
Existing Schedule Offerings
• Managing Vendor Contracts
and Invoices for Payment

• Document and training
product editing
• Administer and maintain the
University Workfront System
• Facilitate process analysis
to clarify and streamline
process
Learning Administration
9
8

6. Explore who we are, what we do, and how we support our employees.
We specialize in developing a modernized
blend of solutions to best fit the adult learn-
ers’ needs. We will also address system
limitations and scalability concerns. Our staff
will work with you to create high-impact,
quality online modules complete with audio,
graphics and animation. “Start-to-finish”
original content development begins with
research and development and continues
through instructional design, script devel-
opment, graphics creation, editing, subject
\matter expert review, quality checks, train
the trainer and launch. This comprehensive
process allows the creation of complete and
consistent training packages across multiple
delivery modalities, including web based
and instructor lead.
We will work with our customers to develop
meaningful working relationships and
understanding of the departments’ ob-
jectives and performance gaps. The LDS
team will help identify core competency
needs so that recommendations will focus
on skills, knowledge and abilities required
for success. We will recommend winning
solutions that achieve measurable and
meaningful results.
Game based learning, micro learning, virtual
reality, and mobile learning platforms are
just a few examples of new and exciting
technology the LDS department is re-
searching. We are currently exploring the
feasibility of design and implementation for
several operational areas.
Consultation
Services
Modernization
Customer Content
Development
L&D Development
Curriculum Design
Development of
Learning Metrics
We design learning activities that develop
the skills, behaviors and competencies
required to meet strategic business goals.
Through developing internal training
programs at FXG facilities and our work
with numerous business partners, we have
developed a unique understanding of how
to blend classroom study with practical on-
the-job experiences that are most effective
for FXG.
The most effective learning and devel-
opment programs directly support an
organization’s strategic business goals. An
important step is to measure the effective-
ness of the learning activities and to identify
strengths and opportunities for improve-
ment. Our experts will assist you in defining
measurable and meaningful results.
Learning
Development Services
Our team of Learning and
Development Project Spe-
cialists are recognized re-
cipients of numerous FXG
awards for content devel-
opment and advancements
in learning. Some of those
awards include Five Star,
Business Excellence, Purple
Promise and Bravo Zulu.
We use an instructional design ap-
proach to develop training materials
for our customers. Recently we have
modified our approach to mirror the
ABLE model. Assess, Build, Launch,
Evaluate. This is comparable to other
instructional design approaches suc-
cessfully used in the design and de-
velopment of training for commercial,
military and industrial applications.
Our Services
“Learning that is just
in time, just enough
just for me.”
11
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7. The Corporate Learning Institute is
a team that provides instruction,
education, and advisory services on
program development.
“To enhance the employee experience by
developing along with delivering programs
focused on building an engaged and
development-focused workforce to drive
outstanding business results.”
FedEx Ground’s Corporate Learning Institute (CLI)
provides resources and learning services for corporate-
based departments and staff. The CLI team is made up of
instructors, advisors, and course designers focused on the
development of leadership, QDM, and HR programs that
provide employees with an interactive, immersive learning
experience.
1
Our Services
Our Mission
EMPLOYEE AND
TEAM WORKSHOPS
ORIENTATION
AND TOURS
LEADERSHIP
PROGRAMS
• Emotional Intelligence
• Branding
• Presentation Skills
• The Difficult Discussion
• Clifton Strengths
Individual contributor Programs
• Individual Contributor to
Manager
• Influential Leaders Series (ILS)
• Women in Real Life (WiRL)
Leadership Summit
Individual contributor Programs
• Business Leaders Series (BLS)
• Emerging Leaders Series 2.0
• Multicultural Leadership Symposium
• Situational Leadership
• Women’s Leadership Symposium
• EDGE & LINKAGE
Individual contributor Programs
• Dynamic Leadership
Development - MD
• Dynamic Leadership
Development - VP
• Starting Ground Tour
• Operations Familiarization
Tour
• Senior Manager Orientation
Corporate Learning Institute
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• Consulting Services (Competencies,
Employee Experience Questionnaire,
Surveys, Standup Expansion Consulting
• Gaining Ground
• Talent Review
• CEE
• Assessment Tools (360 Feedback,
Strengths, Verbal 3601)
• Coaching
• Go-Me Site
Individual
Development
Team
Development
Organizational
Development
• Coaching (Clifton Strengths)
• Getting to know the needs of
individual Team Members
• Consulting (Employee Experience
Questionnaire Results, Team
Development, Culture Assessment
Alignment
Our ServicesTalent
Development

Individual development
Individual development starts with self-discovery. Our solutions help to
create awareness of current behaviors and natural talents that affect personal
effectiveness. Through assessment and coaching, we help individuals create
goals and action steps for individual performance and effectiveness improvement.
Our team can help you build a complete individual development experience.
Team Development
A team is a group of people with complementary skills and talents, who are
committed to a common purpose and set of goals, to which they hold themselves
mutually accountable. Team development, then, is a process of developing those
complimentary skills and talents, enhancing mutual understanding of each team
members’ unique strengths and coordinating efforts of each member in such a
way that results in superior team performance. Team development can be said to
lead to performance outcomes that are greater than the sum of its parts.
Organizational Development
Organizational Development is a process of continuous assessment of
organizational climate and culture, building of solutions (including action plans),
launching of those solutions and evaluation of results, with the goal of transferring
knowledge and skills to and among organization members with the goal of
improving their capacity for solving problems and managing future change.
Organizational climate and culture are influences by organizational processes,
practices, as well as the attitudes and/or beliefs about these processes and
practices.
“Do you have the
opportunity to do what
you do best every day?
Chances are, your natural
talents are untapped!”
15

9. Course Offerings
Individual contributor Programs
• Champions of Field Training
• Operations Training Specialist
Summit
• The Art of Influencing Others
• The Difficult Discussion
• Launching your Personal Brand
• How to Train On-The-Job
Trainers
• Operations Training Specialist
Connect
Individual contributor Programs
• Mid-Level Manager Training
• Area Manager Training
• Emerging Leadership Series 2.0
• The Difficult Discussion
• Launching your Personal Brand
• How to Train On-The-Job Trainers
• Situational Leadership
Operations Manager
• Ongoing Operations Manager
Training
• Field Manager Orientation
• Special Assignment: Operations
Manager
• Emerging Leadership Series 2.0
• The Difficult Discussion
• Launching your Personal Brand
• How to Train On-The-Job
Trainers
• FMO Program Detail Report
• Ongoing Ops Manager Training
Reports
Individual contributor Programs
• Package Handler Training
• Special Assignment: Package
Handler Trainer
• Individual Contributor to
Manager (IC2M)
• PH Training Summary Reports
Individual contributor Programs
• How to Train On-The-Job
Trainers
• Individual Contributor to
Manager (IC2M)
• Oversees the coordination and
implementation of the operations
institute in regional Areas
• Remotely manages a staff of
Regional Learning Specialists to
deliver education and training to
geographically dispersed employees.
• Responsible for regional
implementation of complex talent
development products and services
• Oversees regional training budget
planning, execution, and program
management.
• Implements and maintains new and
existing field training programs (i.e.,
Field Manager Orientation, PH Training
programs, Mid-Manager Summits)
• Deliver planned learning solutions as
needed for the region
• Execute on learning solutions based on
regional talent development plan
• Conduct station and hub operation
visits to observe University training
products and provide coaching and
feedback to facility management
• Attend/Coordinate FMO District Events
FedEx Ground’s Regional Operations Institute
provides training and development to the
employees who work in Field Operations. The
combination of live instruction and fundamental
coursework supports our company growth from
the ground up.
Regional Learning
Manager Essential
Job Functions
Regional Learning
Specialist Essential
Job Functions
OPERATIONS INSTITUTE
“Here at the Operations
Institute, we deploy
learning programs and
services through regional-
ly-based learning profes-
sionals to field employees”
across the network.
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10. 18
Field Manager
Orientation
Senior Manager
Orientation
Facility Maintenance
Manager
Orientation
Starting Ground
Breaking New
Ground
Package Handler
Orientation
Engineering
Specialists
HR Business
Partners
Your To-Do items re conveniently
listed in due date order, so that you
can easily plan your work
The Easy Links are short cuts to your
most frequently performed tasks
Work from Your
To-Do-List
Quickly Complete
Tasks
Stay On Target
Know What’s Required
Tasks Delegated
by Supervisors
Review your Status Pods frequently.
Click on any pod to drill in details
Supervisors can delegate
responsibilities to others. Users can
perform tasks for these supervisors
by using Delegators list on their home
page.
The Learning Center provides employees with a simple way to manage
their own personal learning and development.
LEARNING CENTER
Course ID Managers Individual
contriuters
Specific
Group
FXG_HAZ200
X X
Field Only
FXG_ENV104
X
PSM_CACRPT2 X
PSM_CATRST2 X X
FXG_HR118 X X
All
FXG_LGL301
X X
Field Only
FXGHAZ110
X
FXG_HAZ125 X
FXG_SAFE131 X
FXG_SAFE127 X
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My Learning

11. 20
QUALITY DRIVEN
MANAGEMENT
QDM is the way FedEx continuously improves our business processes to meet two
key goals: To deliver the superior experiences that customers expect and to
deliver superior business performance by minimizing waste, cost, and effort.
Measure, Measure,
Measure
Understand that customers can be
internal as well as external. By defini-
tion, those who receive the output of a
team’s work are its customers — wheth-
er internal or external to FedEx.
Understand what adds value for cus-
tomers. When we clearly understand
customer requirements and expecta-
tions, we can determine the essential
activities that add or enable value for
customers — and eliminate the ines-
sential.
Quality involves
Teamwork
Involve the whole team. Quality is not a
special job title. It has to involve everyone —
from the frontline to the corner office. A good
first step in any QDM effort is to reach out to
all stakeholders.
Be Scientific
Optimize Business
Performance
Dig in to discover root causes. Quality
problems aren’t always what they seem
to be at first glance.
Measuring failures tells us when we have
failed to meet a customer expectation and
have room to improve. The goal is not to
dwell on the negative — it’s to identify the
opportunities that will yield the most positive
impact for customers.
View Failures
as Opportunities
Speak up when problems occur. Encourage
people to surface problems. Make sure
everyone, especially the frontline, knows that
speaking up about problems is welcomed
and valued — because it helps us find new
ways to improve and innovate.
Customers Define
Quality
About QDM
FedEx Quality Driven Management
(QDM) is the way FedEx is making
its legendary Quality even better
developed by FedEx, built by FedEx
and optimized for FedEx, QDM is
an approach to Quality that is as
unique as FedEx itself. QDM offers
common ways to improve Quality
across the entire enterprise - using
shared language, tools and Quality
practices to:.
• Analyze the cause of problems
• Plan Corrective Actions
• Implement Improvements
QDM Mission
Deliver market-leading customer
experience, business excellence,
and financial return through a
Quality-oriented culture and day-to-
day application of Quality science.
QDM Goals
1. To deliver the superior
experiences that customers
require and expect
2. To deliver superior business
performance by minimizing
waste, cost and effort
How to Use QDM
QDM makes Quality the driving
concern every day, and offers methods
to manage the following business
challenges:
• Daily work - everyday activities and
productivity of a work group
• Quality improvement projects -
one-time projects that improve a
process
• Redesign projects - special
projects that completely redesign a
business process
QDM In Detail
“QDM will give us common ways to
improve quality across our entire
enterprise. For the first time, we will
all use the same language, tools
and metrics to analyze the causes
of problems and plan corrective
actions.”
- Fred Smith

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12. Gamification
FedEx has recently partnered with experts in gamification, such as Karl
Kapp, who states the following: “Games in our training programs are
not a break from learning - they are learning. They are everything we
say should be a part of great instructional design. They engage the
learner, are interactive, and they enable the learner to get immediate
feedback and to demonstrate mastery. Gamification, when
done correctly, focuses learners on overcoming challenges,
taking on important roles and overcoming obstacles during
the learning process. Gamification can lead to higher order
thinking skills and toward a focus on engagement and
immersion of the learner— two elements critical to longer
term retention and application of knowledge.”
Our future growth relies on
competitiveness and
innovation, skills and
productivity... and these in
turn rely on the education
of our people.
At the FedEx Institute of Technology, experts are in the process of
implementing Virtual Reality training into the organization’s process. With
companies such as FedEx, who has large fleets and thousands of employees,
providing consistent training at low costs can be difficult. VR is a low cost
strategy to deliver consistent training to employees who are spread out in
various geographical locations who are unable to attend live courses at FedEx
Headquarters. The explosion in VR training is driven by its unique ability to replicate
a place and a situation that would be difficult, and sometimes impossible to do in
real life. VR training makes the kind of deep impression classroom training on 2D
Animation
Virtual Reality

•
FedEx has recently partnered with
Animation providers such as Vyond, to turn
FedEx information into captivating animated
training videos. Animation training can be used
to support employee cognitive processes that
ultimately result in them understanding the subject
matter. Animation can be used to make very exciting
and fun animations into which education and training
can easily be incorporated. Instructors can also use
animation to demonstrate things and concepts visually
exactly how they want to since they have control of every
aspect of the animation. Animation is also an affective learning
tool that attracts attention, engages the learner
Continuous
Improvement
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13. Learning Development
Process
We design learning activities that help develop the skills, behaviors, competencies, and transfer of
knowledge required to meet strategic business goals. Through our expertise and our work with
numerous FXG business partners, we have developed a unique understanding of how to blend
classroom study with practical on-the-job experiences that are most effective for our industry, model,
work sites and job roles. We will help you to identify the core competencies needed to focus on the
skills, knowledge and abilities required for success.
Our team of experts will assist you in determining
and establishing metrics and processes to measure
the effectiveness of your learning and development
program.
Build
Evaluate
The most effective learning and development
programs directly support an organization’s
strategic goals. An important step in meeting
your business objectives is to measure the
effectiveness of your current needs to identify
strengths and opportunities for improvement.
To determine and recommend the best
course of action, our specialists will conduct
a comprehensive needs analysis that may
include, work site visits and interviews with
key personnel. They may also review existing
training, corresponding policies, data reports
and trending activity.
Asses
Our start-to-finish content development
begins with assessment and continues
through instructional design, script
development, graphics creation, editing, SME
(subject matter expert) review, authoring,
programming tests, quality reviews and
launching. This comprehensive process allows
the creation of complete and consistent
learning packages across multiple delivery
modalities, including web based design,
micro learning, interactive PDFs, instructor
lead courses, webinars, gamification, virtual
reality and mobile learning.
Launch
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www.FedEx.com
For Educational Purposes Only
Image Attributes
www.unsplash.com
FedEx Branding Site
www. Pexels.com
Vector Attributes
www.vecteezy.com
Vector Attributes
https://www.cgpundit.com
http://karlkapp.com
HR2020 FDX NEWS
www.forbes.com
FedEx Ground University Sharepoint