NCompass Live: ACCESSNebraska: the Department of Health and Human Services Website

We all have people come into our libraries looking for help applying for food stamps, foster care, Medicaid, etc. Stacy Schenk, Community Support Specialist at the Nebraska Department of Health and Human Services, will give us a tutorial on how we can best serve our patrons using their ACCESSNebraska website and resources.
NCompass Live - December 12, 2012.
http://nlc.nebraska.gov/ncompasslive/

1. Welcome to

2. Community Support Specialist
•Liaison for the Local Community Partners
•Recruit Community Partners and Provide
Training to Community Partners
•Answer Questions and Update Community
Partners on Service Delivery and/or Program
Changes
•Receive and Investigate Concerns and/or
Complaints

3. What is ACCESSNebraska?
The Modernization of
Economic Assistance
Service Delivery in
Nebraska

4. Structure of ACCESSNebraska
•Customer Service Centers
•Interactive Voice Response
•Document Imaging
•Universal Case Management
•Functional Case Management
•Local Offices
•Web Services
•Community Partners

5. Programs
•SNAP Program (formerly known as Food Stamps)
•Energy Assistance
•Social Services for Aged and Disabled (SSAD)
•Social Services for Children and Families (SSCF)
•Aid to the Aged, Blind and Disabled (AABD)
•Medicaid
•Child Care Subsidy Program (Title XX)
•Temporary Assistance for Needy Families (ADC)
•Refugee Resettlement Program
•Developmental Disabilities Program (DD)

6. Advantages to Applying Online
•Get Your Application in Quickly
•Save Time
•Protect Your Privacy
•Use Any Computer with Internet
•Home
•Library
•Community Agencies
•DHHS

7. Go to: www.ACCESSNebraska.ne.gov

9. Screening Tool
•Pre-Screening
•General Information
•Approximately 10 Minutes to Complete
•Not Definitive

12. Create Account
User Name and
Password

15. CONGRATULATIONS ,
you have
completed the
ACCESSNebraska
online application.
• The confirmation
number verifies that
your application
has been submitted
and DHHS has
your application.
• You may print
this page as
verification that you
have an application
submitted with
DHHS.

16. Completing Your Application
•Name, Address and Phone Number
•Application Date
•You may have someone help you complete
the application.
•Confirmation Number

17. What Happens After I Submit
My Application?
•The Department
may contact you
•Interview
–Telephone
–Face to Face
•Verifications

18. The Interview…
•1-800-383-4278
•Choose Language
•Press 1 – Benefits
•Press 3 – Complete or Reschedule an Interview
•SSN/Date of Birth
•You may call prior to your scheduled
appointment.

22. Online Change Reporting Tips
•Verification may be needed
•High Priority
•Request a Document

23. Reporting a Change by Phone
•1-800-383-4278
•Select Language
•Say Benefits or Press 1
•Say Report a Change or Press 2
•SSN and Date of Birth
•Say Operator or Press 0

25. Benefit Inquiry
•PIN Required
•Choose Own User ID and Password
•Case Status, Eligibility/Benefit Amount,
Historical Information, Correspondence

26. PIN Number Tips
•Mail Only
•Obtain a new PIN by:
–Call the Customer Service Center
–Send an online Change Report
–Send an email to
[email protected]

30. On this page you will enter your PIN, Date of Birth,
and Last 4 Digits of Your Social Security Number
Click on: Continue to view your Benefits

35. Submit Documents
•Verifications – Yes
•Applications – No
•Scan your documents and save to your
computer prior to beginning this process.

37. Tutorials

38. Learn More About
ACCESSNebraksa

40. Additional Ways To Communicate
with ACCESSNebraska
•Interactive Voice Response
•Customer Service Center
•E-Mail, US Mail or Fax

41. Interactive Voice Response
1-800-383-4278
For Clients
• Check status of application
• Check on current benefits
• Report a change
• Request additional services
• Complete/Reschedule an interview
• Ask questions
For Providers
• Receive licensing information
• Receive claim/payment information
• Order forms
• Be transferred to Resource Development during
business hours

42. Document Imaging Centers
Lincoln/Omaha
Centralized Mail Processing
Application Management
Omaha HUB Contact:
Email : [email protected]
Mail: ANDI Center, PO Box 2992, Omaha NE 68102
Fax: [phone]

43. TIPS
• Send copies, not originals
• List Name and Master Case number on
EACH page submitted.
• If you do not know your Master Case number,
list the last 4 digits of your
Social Security Number
along with your Name.

44. • Computer with Internet access is available for current clientele
and/or public use
• Printer is available for current clientele and/or public use
• Willingness to assist the individual in logging onto the computer
• Willingness to assist the individual in completing the DHHS
application
• Willingness to hand out ACCESSNebraska materialscStTOTIoOtUIevTvRirTSOtGvTSnTS
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Can we identify your agency as a
Community Partner on our website?

47. Coming Attractions
•Verification Tracking for Clients
•Review letters – PIN
•Pre-populated Review Applications
•Community Partner/Provider Accounts