NEGOTIATION SKILLS FOR BEGINNERS AND EXPERT

NEGOTIATION SKILLS

1. NEGOTIATION SKILLS PRESENTED BY SADIQ TIJANI

2. DEFINITIONS OF NEGOTIATION A discussion intended to produce an agreement A dialogue with the intention of resolving disputes between or among various parties To reach an agreement upon courses of action ‘The process of achieving agreement through discussion’.

3. Learning Objectives Learn to write reports, memos and proposals that are clear and concise. Distinguish between formal and informal rules of writing. Communicate effectively with data and graphics. Develop skills for overcoming writers block. Master a range of tools and techniques for effective report writing and speaking.

4. BUSINESS COMMUNICATION Define communication yourself. Types of communication Verbal Communication: Spoken words Non Verbal Communication: Written, Visual, Body language

5. BUSINESS COMMUNICATION – Cont’d SENDER (ENCODES MESSAGE) RECEIVER (DECODES MESSAGE) MEDIUM OF COMMUNICATION

6. BARRIERS TO COMMUNICATION Perception Emotions Environment – noise and distractions Wordiness Speed of thought Personal interest Lack of concentration Language Preconceived notions / expectations

7. EFFECTIVE COMMUNICATION SKILLS PRINCIPLES (WHO) PROCESSES (HOW) PRACTISE (WHAT) WHY

8. Effective Communication Skills – Cont’d WHY WHO HOW WHAT Change behaviour/Persuade Audience Style Subject Express thoughts and opinion Knowledge and Experience Tone Purpose Educate people Preferences Structure Information To get and give information Priorities Layout Details To get action Points Ensure understanding

9. 5 C’S OF COMMUNICATION CLARITY – To be clear so that understanding is easy. Transmit the message such that it is received and decoded as intended. CONCISENESS – To be brief the point without losing the intent of your message ‘Brevity aids clarity and understanding’. CONCRETENESS – To be definite, not abstract, real and complete. COHERENCE – To be easily understood. CONTEXT – To consider your scope and your audience and the effect of your message on your audience.

10. EFFECTIVE COMMUNICATION WITH DATA

11. MANAGING WRITING BLOCKS Writing Blocks : This is a temporary condition in writing in which the writer loses the ability to continue or to produce new work. CAUSES OF WRITER’S BLOCK Stress, fear and anxiety Poor preparation Poor understanding Unexciting topics Wrong environment/disturbances Wrong timing.

12. Managing Writing Blocks Cont’d POSSIBLE REMEDIES Understand yourself Mental Break Continuous learning Stress reliefs Researches

13. PLAN YOUR WRITING

14. And Many More…….