Neon Soft Support Ticket Management.pdf

Neon Soft's Support Ticketing Management System streamlines customer support by centralizing all ticket requests in one platform. It enables efficient tracking, prioritization, and resolution of issues, ensuring that no customer query is overlooked. With real-time updates, automated workflows, and comprehensive reporting, the system enhances productivity and customer satisfaction, making it an essential tool for telecom businesses aiming to deliver exceptional support services.

1. Support Ticket Management
for Customer Service
Empower your business with NEON SOFT's
state-of-the-art support ticketing system, designed
to optimise communication and foster lasting
customer relationships.

2. Key Features
Intuitive one-page interface for effortless ticket management
Full mobile compatibility for on-the-go support
Cost-effective pricing to fit your business needs

3. Efficiently Handle
Customer Issues
NEON SOFT's powerful ticketing system helps
you quickly address customer complaints,
feedback, and inquiries. Easily create, track, and
resolve tickets through a centralised dashboard,
ensuring no query falls through the cracks.

4. Enhance Customer Satisfaction
Provide exceptional support with NEON SOFT's built-in communication tools. Automate email
responses, set up notifications, and leverage data-driven insights to deliver personalized, delightful
customer experiences.

5. Actionable Analytics
Gain visibility into key support metrics, such as
ticket resolution times, customer satisfaction
rates, and channel preferences. Use these
insights to continuously refine your strategies and
improve your support operations.

6. Tailored to Your Unique Needs
NEON SOFT's customisable feature sets allow you to
configure the system to perfectly match your business
requirements. Enjoy a truly personalised support
ticketing experience that drives customer loyalty and
success.

7. SLA/Escalations
Define SLA rules for each department and
automatically escalate unresolved tickets to
higher levels. Never miss a critical response
deadline.

8. Ticket Priorities
Assign priority levels to tickets and empower customers to escalate issues when
needed. Optimise your team's workflow.

9. Ticket Subscriptions
Allow staff to subscribe to ticket updates, ensuring no
important details are missed across support threads.

10. Custom Ticket Statuses
Tailor ticket statuses to your unique business
requirements. Maintain full visibility and control
over your support processes.

11. Import Email Replies
Respond to tickets directly from email notifications,
boosting agent productivity.

12. Ticketing Dashboard
Gain real-time insights into key support metrics. Identify
trends and optimise resource allocation.

13. Multichannel Ticket Creation
Empower customers to submit tickets through email, web forms,
and more. Consolidate all inquiries in one centralised system.

14. Customer Portal
Provide customers a self-service hub to view ticket status and
history, fostering transparency and trust.

15. Canned Responses
Leverage pre-written replies to deliver fast, consistent support,
freeing up your team for complex issues.

16. Customisable Notifications
Tailor email alerts to your preferred format, ensuring critical
information reaches the right stakeholders.

17. Turbo charge your support operations, enhance
customer satisfaction, and drive business growth
with our comprehensive Ticket Management
System.

18. GET IN TOUCH WITH US
44 (0) 330 0882 015 [email protected] www.neon-soft.com