New Employee Orientation PvvvvvvvPT.pptx

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1. KUNAL HOSPITAL HOSPITAL INDUCTION TRAINING

2. VISION, MISSION AND VALUES -: VISION :- We visualize ourselves to become India's best healthcare service provider bringing international level healthcare facilities to the forefront. -: MISSION :- We commit to bring the international standard of care and healthcare services. We excel to effectuate & dedicate ourselves to achieve and maintain our services for the welfare of humanity -: VALUES :- Our main focus is the well-being and happiness of our patients , understanding and taking care resulting in the best outcomes, constant drive towards health education of the community. Highly dedicated and trusted staff strive to always maintain the dignity and integrity of patients and employees

3. DIRECTOR DR. S. SHRIVASTAVA MBBS, M.D.

4. ORGONOGRAMME REPORTING AUTHORITY AND DEPARTMENTAL BRIEF

5. FACILIT GROUND FLOOR PHARMACY, ACCOUNTS, MEDICAL GAS STATION, HUMAN RESOURCE DEPARTMENT, QUALITY DEPARTMENT, BIO MEDICAL DEPARTMENT

6. FIRST FLOOR CASUALTY, RECEPTION & WAITING AREA, OPD AREA, LABORATORY, SAMPLE COLLECTION, RADIOLOGY BILLING ADMINISTRATION

7. SECOND FLOOR OT COMPLEX, RECOVERY, CATH LAB, PROCEDURE ROOM, CT SCAN, CCU, DOCTOR’S ROOM

8. THIRD FLOOR SEMI PRIVATE, PRIVATE ROOM TWIN SHARING ROOM, DELUXE ROOM SUPER DELUXE ROOM

9. SERVICES PROVIDED BY THE HOSPITAL

10. FACILITIES & SCOPE OF SERVICES IN THE HOSPITAL GENERAL SURGERY, GASTROENTEROLOGY, ONCOLOGY, ONCOSURGEY, ENDOSCOPY, CARDIOLOGY, CARDIO VASCULAR THORACIC SURGERY, GYNECOLOGY, NEPHROLOGY, ANESTHETIST , ORTHOPEDICS, CARDIAC NEUROLOGY, EMERGENCY SERVICES, DIAEBETOLOGY, CHEST MEDICINE, ENT, OPHTHALMOLOGY, ANESTHESIOLOGY, UROLOGY, DERMATOLOGY, RADIOLOGY, PATHOLOGY, PHARMACY

11. CANTEEN, SECURITY, LAUNDRY, IT OBSTETRICS, NEONATOLOGY, TRANSPLANT SURGERY RADIOTHERAPY, OUTSOURCED SERVICES SERVICES NOT AVAILABLE

12. PATIENTS RIGHTS ACCESS TO CARE: NO PATIENT SHALL BE TO BE DENIED ADMISSION DUE TO RACE, COLOR, RELIGION, ANCESTRY, FINANCIAL CLASS OR NATIONAL ORIGIN. RESPECT AND DIGNITY: RESPECT AND DIGNITY TO BE PROVIDED FOR ANY SPIRITUAL, CULTURAL NEEDS OR ANY SPECIAL REFERENCES AND PERSONAL DIGNITY ALSO TO BE MAINTAINED IN ALL SETTINGS OF THE CARE. PRIVACY: PATIENT PRIVACY TO BE RESPECTED AND MAINTAINED IN ALL SETTINGS DURING ALL PROCEDURES, EXAMINATION IN THE HEALTHCARE ORGANIZATIONS. CONFIDENTIALITY: CONFIDENTIALITY TO BE MAINTAINED OF ALL THE HEALTHCARE INFORMATION AND RECORDS TO BE MAINTAINED ALL THE TIME DURING DISCUSSION AND TREATMENT.

13. PERSONAL SAFETY AND SECURITY: PATIENTS' PERSONAL SAFETY AND SECURITY TO BE MAINTAINED AND SPECIAL PRECAUTIONS TO BE MAINTAINED FOR THE PATIENTS WITH SPECIAL NEEDS. REFUSAL OF TREATMENT AND SECOND OPINION: DURING THE TREATMENT PATIENT AND FAMILY TO BE PROVIDED WITH ALL THE INFORMATION AND OPTIONS REGARDING TREATMENT TO MAKE AN INFORMED CHOICE INCLUDING THE OPTIONS FOR REFUSAL. (IN CASE OF REFUSAL OF TREATMENT CONSEQUENCES TO BE EXPLAINED) RIGHT TO INFORMATION: PATIENT AND FAMILY HAS THE RIGHT TO GET INFORMATION ON FOLLOWING :- EXPECTED COST: HOSPITAL TARIFF AND EXPECTED COST FOR ALL THE AVAILED SERVICES TO BE INFORMED TO THE PATIENTS AND FAMILY. PLAN OF CARE, PROGRESS, EXPECTED RESULTS, COMPLICATIONS, ALTERNATIVES AND INFORMATION ON OTHER HEALTHCARE NEEDS. VOICE A COMPLAINT AND FEEDBACK: ALL THE PATIENTS SHALL BE EDUCATED OR INFORMED ABOUT THE PROCESS OF HOW TO VOICE A COMPLAINT .

14. EMPLOYEE RIGHTS AND RESPONSIBILITIES Presented By MR. BRAJESH RAVIKANT BHAISARE HR MANAGER

15. EMPLOYEE RIGHTS कर्मचारी के अधिकार 1. Right to have equal opportunities of employment & promotion regardless of age, gender, caste, creed, and economical status. उम्र, लिंग, जाति, पंथ, और आर्थिक स्थिति के बावजूद रोजगार और पदोन्नति के समान अवसर होने का अधिकार। 2. Right to get written employment agreement/contract. लिखित रोजगार समझौते / अनुबंध पाने का अधिकार। 3 . Right to have all training & orientation as per job specification. नौकरी विनिर्देश के अनुसार सभी प्रशिक्षण और अभिविन्यास का अधिकार।

16. 4. Right to be treated with respect & dignity. सम्मान और गरिमा के साथ व्यवहार का अधिकार। 5. Right to be paid as per the applicable rule & regulation. लागू नियम और विनियमन के अनुसार भुगतान करने का अधिकार। 6. Rights to get leave as per hospital policy. अस्पताल नीति के अनुसार छुट्टी पाने के अधिकार। 7. Right to have grievance redressal. शिकायत निवारण का अधिकार।

17. EMPLOYEE RESPONSIBILITIES कर्मचारीयो के उत्तरदायित्व 1. To maintain proper discipline & professionalism. उचित अनुशासन और व्यावसायिकता बनाए रखना | 2. To protect hospital property from loss & theft. अस्पताल की संपत्ति को नुकसान और चोरी से बचाना। 3. To attend all learning and training program as applicable. लागू होने वाले सभी शिक्षण और प्रशिक्षण कार्यक्रम में भाग लेना ।

18. 5. Wear id card once you enter in hospital premises. अस्पताल परिसर में प्रवेश करने के बाद आईडी कार्ड पहनना । 6. To inform HR department if any changes in your personal data. 4. Respect patient privacy & confidentiality. रोगी की गोपनीयता का सम्मान करना | आपके व्यक्तिगत डेटा में यदि कोई बदलाव हुआ तो एचआर विभाग को सूचित करना ।

19. ATTENDANCE POLICY. MANDATORY ON BIO-METRIC DAILY ATTENDANCE SYSTEM PUNCH - IN – OUT ATTENDANCE CYCLE – 01 st TO 30th . SALARY CYCLE – 1 st TO 30 th OF THE MONTH.

20. Deductions LATE COMING/EARLY GOING POLICY – 15 MIN UP TO (IN & OUT) NIL MORE THAN 3 TIMES & UP TO 3 TIMES FROM ACTUAL DUTY TIMING. ½ Day Salary+ WARNING MORE THAN 6 TIMES & UP TO 9 TIMES FROM ACTUAL DUTY TIMING. 1 DAY SALARY + SHOW CAUSE NOTICE EVERY 3 LATE OR EARLY PUNCH ½ Day Salary

21. DEDUCTIONS FOR EG. IF DUTY TIME IS 9AM TO 6PM. IN – 9.10,9.12,9.15/OUT- 5.45,5.50 – 3 TIMES NIL IN – 9.05, 9.10, 9.12/OUT- 5.50,5.51 – ½ Day Salary PERSONAL OUT PASS MAXIMUM 1 HOURS – 1 OCCASION (3 times in month) ( IN EMERGENCIES ONLY, EXCEEDING THIS LIMIT DEDUCTION WILL BE OF HALF DAY). LEAVE POLICY As per the Rules and Regulation

22. OVERTIME POLICY OVERTIME/EXTRA DUTY. OVERTIME IS APPLICABLE TO THOSE EMPLOYEES WHOSE ARE BELOW THE LEVEL OF EXECUTIVE ABOVE THE LEVEL OF EXECUTIVE ARE ELIGIBLE FOR COMPENSATORY OFF. OVERTIME FORM SHOULD BE SUBMIT TO HR/ PERSONNEL DEPT. WITH DULY SIGNED BY CONCERN HOD ON OR BEFORE 24HRS FROM THE OVERTIME DONE. OVERTIME FORM WILL NOT BE ACCEPTED BY HR / PERSONNEL DEPT. AFTER 24HRS. IF ANY EMPLOYEE DONE OVERTIME AND HAVING W-OFF / LEAVE ON NEXT DAY THOSE EMPLOYEES SHOULD SUBMIT THE OVERTIME FORM IMMEDIATE ON NEXT DAY WITHOUT FAIL.

23. NABH QUALITY STANSARDS PATIENT CENTERED STANDARDS ORGANISATION CENTERED STANDARDS 1. Access, Assessment and Continuity of Care (AAC). 2. Care of Patients (COP). 3. Management of Medication (MOM). 4. Patient Rights and Education (PRE). 5. Hospital Infection Control (HIC). 6. Continuous Quality Improvement (CQI). 7. Responsibility of Management (ROM) 8. Facility Management and Safety (FMS). 9. Human Resource Management (HRM). 10. Information Management System (IMS).

24. EMPLOYEE SAFETY MEASURE