NIGHT-SHIFT.pptx HOTEL MANAGEMENT REPORT

HM REPORT

1. NIGHT SHIFT PRESENTED BY: JOLINA TABLAN

2. NIGHT SHIFT Night service starts at late afternoon up to 6:00 AM the following day. The outgoing night shift supervisor must ensure all unfinished tasks and important instructions (like pending service requests) are passed on to the incoming night shift supervisor before leaving. This includes logging these instructions and ensuring the keys are properly endorsed according to established procedures.

3. Tasks of midnight service crew usually include: - Follow up or completion of unfinished tasks by earlier shifts. - Attending your guest's request like installation of extra beds, etc. - Preparation of reports. - Make up of late check-out rooms.

4. The Night Shift Supervisor upon reporting shall accomplish the following routine tasks: ✓ Time-in at Rooms keeping office Attendance Logbook ✓ Receive and acknowledge- sign Master Keys ✓ Check attendance, grooming and uniform of Room Boy ✓ Give instructions/ reminders to room boy (RE: PM shift endorsement) ✓ Attend to replenishment/ set-up of mini bar ✓ Accomplish mini bar receipts ✓ Check actual status of room and update room status report

5. ✓ Check cleanliness of rooms if they are in accordance with prescribed standards ✓ Check supplies if they are adequate or need to be replenished ✓ Check items needing maintenance or repairs ✓ Accomplish Service request to Engineering office for defective items ✓ Follow-up with engineering any un-accomplished service request

6. ✓ Open rooms for Guest and Engineering Staff ✓ Prepare Supervisor’s/ Maid Report and In-house Guest Rooming List ✓ Log Down in the logbook unusual incidents/ endorsements, etc. ✓ Attend to late check- hours or make up request ✓ Time out in the Attendance Logbook after work