Nike. CV 1 Page

1. OGUNTIMEHIN OLANIKE
Bringing dynamism and creativity to the workspace is key, whilst constantly
looking for better and less cost effective ways of delivering result.
5 2 R oad, House 23E. Festac Town. Lagos,
Nigeria
[email protected]
[email protected]
0803-202-2626


S U M M A R Y

Being a part of the pioneer Mobile Money Team for MTNNigeria is both challenging
and rewarding. I have also participated in several Diamond Yello projects at several
levels. I was also the pioneer Team Lead for Diamond Yello spanning about 4
years.

W O R K
E X P E R I E N C E
( 7 Y E A R S )
 TEAM LEAD – MOBILE FINANCIAL SERVICES.
MTNNIGERIA
(February 2012 – present)
Consistent participation in project meetings. Scripting. Scheduling. Manage
a team of call centre agents. Keep track of attendance, daily statistics, paid
time off, sick time, etc. Administer training programs for new hires and
existing staff. Produce performance reviews as established by Project
teams.
 CUSTOMER CARE REPRESENTATIVE.
MTNNIGERIA/ MACTAY
(November 2007 - February 2012)

E D U C A T I O N
A N D
T R A I N I N G

BSc. Micro Biology. University of Lagos (1999 – 2004).
Introduction to project management (certification). Diploma in Human Resources.
Introduction to Telecommunications (certification). Telecommunications Customer
Care (Certification).

P R O J E C T S

 Development of Service Level Agreement for Diamond Yello Account
between Diamond Bank and MTN .
 Training and induction for new Diamond Yello Account Customer Service
Representatives.
 Project Team member (Mobile Electricity).
 Project Team member (Diamond Yello Account APP) .

2.  Customer Support Model for Mobile Financial Services
 UAT for Ericson Convergence Wallet
 Call center Call reasons Review Team(Team Member)