Nokia Lumia 1020 Demo Guide 8-19-13

1. NOTHING ELSE COMES CLOSE.
DEMO AND REFERENCE GUIDE

2. CHOOSE THE STORY
YOU WANT TO TELL.
EXPERIENCE THE NEXT
REVOLUTION IN MOBILE IMAGING.

3. The Nokia Lumia 1020 is an iconic smartphone with a revolutionary camera
that captures more of the details that matter to you. The 41 MP camera sensor
with PureView technology captures more of your moments with every click. A
Backside Illuminated Sensor (BSI), ZEISS lenses, Optical Image Stabilization, and
the Xenon flash give you stunning pictures, even at night.
Take a picture with Nokia Pro Camera, and you can zoom into the image to show
fine details, or reframe the image to tell a different story, while still giving you an
image that is a manageable size for easy sharing. Nokia Pro Camera also unlocks
your creativity, with the option to use manual controls like those that professional
photographers use to create unforgettable images.
With the 41 MP camera sensor you can record full HD-quality video, even when
zoomed up to 4x. Thanks to Nokia Rich Stereo Recording, your audio is just as
stunning as your video, even in loud environments like concerts. The optional
Nokia Camera Grip helps you take pictures and videos with one hand, just like
you do with a traditional camera.
The Nokia Lumia 1020. Nothing else comes close.
1
30 SECOND SELL
Introducing the Nokia Lumia 1020.
The most advanced imaging technology
ever used in a smartphone.

4. 2
With the 41 MP camera sensor on the Nokia Lumia 1020, you can not only
zoom 3x when taking a photo, but you can also go back to any picture you
captured with Nokia Pro Camera to zoom and reframe the image. Nokia Pro
Camera saves a High Resolution 5 MP picture that is perfect for sharing, with
the option to also save the original Full Resolution picture for later zooming
and reframing.
ZOOM AND REFRAME DEMO
1. Press and hold the camera key to open Nokia Pro Camera.
2. Swipe up and down to zoom in and out.
3. With the camera settings in auto mode, tap to take a picture.
4. After the picture is captured, you will see the image in the Review Image
Icon, which is the right circle in the upper left of the screen. Tap the
Review Image Icon to open the image.
5. Tap on the icon to enter reframe mode.
6. Pinch to zoom in on the image, and pan to move from side to side.
7. Tap to change the aspect ratio of the picture between 16:9, 4:3, 3:2,
and 1:1
8. You can rotate the picture by using two fingers to twist the image in the
direction that you want.
9. Tap to save the new zoomed and reframed picture.
1
CHOOSE THE STORY
YOU WANT TO TELL
CONSUMER TAKEAWAY
”I can capture many details with just one photo, reframe it to
show just the parts I like, and the original high-res picture is
still available.”
BRING IT TO LIFE
Use the Little Big World prop in the store to show the zooming and re-
framing. Point out something new in each part of the picture when you
zoom and reframe.
TOP DEMOS

5. 3
GET THE PERFECT PICTURE WITH PUREVIEW
Capture high-quality pictures and video, even in low light and with
shaky hands. The PureView 41 MP camera sensor captures more
of every moment is stunning detail, and incorporates Backside
Illuminated Sensor (BSI) technology.
The ZEISS optics offer amazing sharpness, with 6 physical lenses,
including one glass lens. Combined with Optical Image Stabiliza-
tion, you can take great photos, even in low-light.
SMOOTH AND STABLE VIDEO
With resolution to spare, you can not only record 1080p video
with razor-sharp detail thanks to oversampling, but you can also
digitally zoom up to 4x without a loss of quality. Simply swipe
your finger up and down inside of Nokia Pro Camera to zoom in.
A FILE SIZE THAT’S EASY TO SHARE
Nokia’s Pixel Oversampling Technology condenses the quality of
7 pixels into one super pixel, so the result is an ultra-sharp and
natural 5 MP photo that is not only beautiful, but has a file size
that is easy to share. In dual-capture mode, the original full-
resolution copy is also saved for later zooming and reframing, for
a combined file size of 7-15 MB. Without any additional content
on your phone, you can store approximately 1600 dual-capture
photos.
REVOLUTIONARY CAMERA TECHNOLOGY IN A SMARTPHONE.
If you shake the phone lightly, you may hear a soft rattle. Don’t
worry, nothing is broken! What you are hearing are the parts of the
Optical Image Stabilization system moving normally.
TIP
XENON FLASH
Powerful Xenon flash is brighter and faster than an LED flash. This
makes it better at lighting up subjects at night, adding fill lighting
to portraits shot outdoors, and for freezing fast action. The Nokia
Lumia 1020 also has a dedicated LED light for video recording and
focus assist.

6. 4
TOP DEMOS
Thanks to the Optical Image Stabilization, the large image sen-
sor, and the Pixel Oversampling, the Nokia Lumia 1020 excels at
taking photos in low-light.
LOW-LIGHT DEMO
1. Use the Low-Light Pyramid to show the low-light
prowess of the Nokia Lumia 1020.
2. Press the Camera Key to activate Nokia Pro Camera.
3. Turn off the flash and the focus assist light by tapping
the flash icon in the camera controls bar at the top of
the Nokia Pro Camera app.
4. Press the Camera Key to take the photo.
5. Note how even without using a flash, the photo is bright
and sharp, without the blurring or grain that typically
happens when shooting pictures in low light.
6. Repeat the demo with a competitive phone to compare
the image quality of the Nokia Lumia 1020.
2LOW-LIGHT PHOTOS
TIP
If you want to learn more about the fundamentals of photography and
how to take the best pictures with your Nokia Lumia 1020, there is an
in-box offer for an online Nokia Photo Masters class with lessons from a
professional photographer.

7. 5
With High Amplitude Audio Capture microphones you can capture stereo audio
in loud environments without distortion, so when you go to a concert you can
capture the sound and relive it just like you remember.
AUDIO RECORDING DEMO
1. Using a second phone, start playing music on a speaker system
in the store.
2. Press the Camera Key to activate Nokia Pro Camera.
3. Switch to video mode.
4. Press the Video Key to start recording.
5. Hold the Nokia Lumia 1020 close to the speaker to capture
the music playing loudly.
6. Press the Video Key again to stop recording.
7. Play back the video and note how the audio recording
does not distort, even with the loud music playing through
the speaker.
8. Repeat the demo with a competitive phone to compare the
audio quality.
3
NOKIA RICH STEREO
AUDIO RECORDING
CUSTOMER TAKEAWAY
“I can capture high quality audio in stereo and
relive the moment just like I remember.”

8. 6
TOP DEMOS
Nokia Pro Camera gives you similar controls as you find on a high-end camera
like a Digital SLR, allowing you to unlock your creativity and create stunning
photos with your Nokia Lumia 1020.
PRO CAMERA CONTROLS DEMO
1. Press the camera button to open Nokia Pro Camera.
2. Tapping on the icons in the top bar gives you access to your camera
controls.
3. Tap to manually adjust the focus from 6 inches to infinity. A dial will
display on the screen.
4. With the phone close to the Little Big World or another small object, slide
the dial up and down. With the dial near the bottom, objects closer will be
in focus while objects in the background will be blurry, giving you a sense
of depth. When you slide the focus towards the infinity, objects in the
distance come into focus.
5. Tap or the camera button to take pictures with the different focal
lengths.
6. The other manual controls will change other settings for the image
capture: Flash Control, White Balance, ISO, Shutter Speed, and Exposure
Value.
7. To change multiple controls at the same time, drag the icon to the left
to display all of the dials at once.
8. To reset the manual controls to default, drag the icon to the left again.
9. To close the manual controls, drag the icon to the right.
4TAKE PICTURES LIKE A PRO
CONSUMER TAKEAWAY
”Now I can take pictures like a pro, thanks to Nokia Pro Camera
empowering me with the tools to unlock my creativity.”
TIP
Feeling overwhelmed by all of the different camera settings?
You can learn more about how to use them with the interac-
tive on-device tutorial. In Nokia Pro Camera, just tap ..., then
tap Tutorial to begin see how the different controls affect
your picture.

9. 7
TAKEN WITH THE NOKIA LUMIA 1020
F/2.2, ISO 100, 1/2000 SEC. SHUTTER
IMAGE CAPTURED USING 41 MEGAPIXEL SENSOR ON NOKIA LUMIA
1020. ACTUAL IMAGE RESOLUTION MAY VARY.

10. 8
NOKIA PRO CAMERA CONTROLS
FLASH CONTROL
Flash settings include Auto, On, and Off for the Xenon flash. Set the flash to
On to prevent blurry images or illuminate details in backlit subjects during
the day. There is also a Focus Assist light on/off setting, which activates an
LED light that helps the autofocus function better in low-light conditions.
WHITE BALANCE
White balance changes how the camera sees and records different sources of
light in a scene. You can choose settings like Cloudy, Sunshine, Fluorescent,
and Incandescent. Experiment with white balance to change the mood of
your photos. When taking a picture of a sunset, for example, set the white
balance to emphasize a warmer light instead of allowing the camera to make
the image appear brighter.
FOCUS
Manual focus gives you full control of the camera focus distance, so you can
set your focus from 6” to Infinity. You can use the manual focus to more
quickly and accurately focus on your subject, or to create a depth-of-field
effect where the background is blurred to call attention to the foreground
object that is in sharp focus.
Depth of field effect created using manual focus.

11. 9
ISO
ISO measures the camera’s sensitively to light, equivalent to the different
film speeds used in film cameras. The higher the ISO number, the better the
camera performs in low-light. The trade off is that increasing the ISO also in-
creases the graininess in the image. In dark settings, increase the ISO so you
can use a slower shutter speed and remove blur if the scene has movement.
In bright light, however, you may want to lower the ISO if the picture seems
washed out, of if you want to get a cleaner image with less grain.
SHUTTER SPEED
The shutter speed defines how long the shutter opens to expose the sensor
to light. Slow shutter speeds (up to 4 seconds) require objects to stay still
for longer periods of time so the image appears sharp. Fast shutter speeds
(up to 1/8000 of a second) work well in daylight. In well-lit scenes, use a fast
shutter speed to capture motion without blur. Set a slower shutter speed at
night for artistic effects like capturing the light trails of cars.
EXPOSURE COMPENSATION
Exposure compensation, or value, refers to the amount of light recorded
on the sensor. Change the settings to make images brighter or darker. If
the subject is in a shadow, increase the exposure value to make the picture
bright. To make the sky a dark blue, decrease the exposure value. Experiment
with the exposure compensation to create artistic effects, such as washed-
out photos.
Created with a slow shutter speed.
Created with a slow shutter speed plus the Xenon flash.

12. 10
The most intuitive, user-friendly, and seamless way to capture and relive your moments!
Nokia Smart Camera shoots a sequence of 10 photos at 4 frames per second, making
it easier to capture great moments. Choose your Best Shot or combine the photos
into one picture, creating a strobe effect to emphasize motion with Action Shot, add-
ing motion blur to the background with Motion Focus, removing unwanted moving
objects, or choosing the best faces for great group shots.
ACTION SHOT DEMO
1. From the Nokia Pro Camera app, tap and select Nokia Smart Cam
from the available lenses.
2. Ask someone to walk across the frame, and then tap to take a
burst of ten photos.
3. Swipe up to Action Shot and tap the screen to edit.
4. Tap points in the timeline at the bottom to add or remove frames.
5. Tap to turn on fade.
6. Touch, hold, and drag the circle to select the Hero Frame.
7. Tap to remove fade and to save.
5NOKIA SMART CAMERA
CUSTOMER TAKEAWAY
“I can always capture the perfect moment, and I can
have fun with movement .”
TIP
To re-open a photo in Smart Cam to modify your effect or choose a different
one, go to Photos > Albums > Camera Roll. Where it says “Captured by Nokia
Smart Cam” below the photo, tap the underlined text and the photo will
open in Smart Camera.
TOP DEMOS

13. 11
AT&T LOCKER
Need a place to save and share all of the great
photos you have taken with the Nokia Lumia
1020? AT&T Locker is perfect way to store your
photos and all of your other files. AT&T Locker
will upload
1
all of your Full Resolution originals
from Nokia Pro Camera. It will also upload
the 5 MP photos from Nokia Smart Camera,
Cinemagraph and Panorama so you can easily
share them, transfer them to your computer,
or back them up to the cloud for safekeeping.
PHOTOBEAMER
Share your photos through any web browser with this Nokia-
exclusive application. It works with tablets, computers, video
game consoles and smart TVs. No special software required!
PHOTOBEAMER DEMO
1. On a web-enabled device, open the web browser and go to
www.photobeamer.com.
2. Open the PhotoBeamer app on the Lumia 1020.
3. Select the album or photo you wish to share.
4. Scan the QR Code on the PhotoBeamer website to display
the photos through the web browser.
5. Swipe to see other photos in the album.
SHARE YOUR MOMENTS
To auto-upload pictures and videos to SkyDrive
2
, go to Settings
and then Backup. Tap on Photos and then select if you want auto-
upload enabled and at what quality level. Best quality photos and
all videos require a Wi-Fi connection for auto-upload.
NOTE: SkyDrive will only auto-upload the 5 MP High Resolution
versions of the Nokia Pro Camera photos in your camera roll. Only
AT&T Locker will currently upload the Full Resolution originals.
TIP
1. Auto upload of photos and videos may incur data charges if you select Wi-Fi and Cellular in the Easy Upload settings.
2. 7 GB of SkyDrive storage available for free, with additional storage available at an additional fee. Auto-upload of im-
ages and videos may use cellular data and may incur data charges.
SkyDrive
SKYDRIVE
Automatically upload your 5 MP pictures and
your videos to free
2
SkyDrive storage and
seamless share across multiple devices (Win-
dows 8 PCs, Tablets and Xbox 360), or share a
link to your photos with your friends and family.
TIP
Want to share photos on Instagram? Two great apps are avail-
able in the Windows Phone Store. Instance is a full-featured
Instagram client that lets you register for an account, upload,
comment, like, follow, and find your Facebook friends. With
Hipstamatic Oggl Pro, you can capture and curate images, ap-
plying Hipstamatic’s beautiful lenses and films and then share
them on Instagram, Facebook, and Twitter.

14. 12
REAL-WORLD TECHNOLOGY
RELIVE MOMENTS IN VIVID DETAIL
The bright PureMotion HD+ AMOLED display lets you see your pic-
tures and videos in vivid colors, even in direct sunlight. You can eas-
ily share what’s on screen with other people thanks to the very wide
viewing angles. The fast response time of the screen also keeps
your videos looking smooth and sharp. The display incorporates
ClearBlack, a high brightness mode, and Sunlight Readability En-
hancements so you can see the screen clearly, even in bright outdoor
conditions.
SUPER-SENSITIVE TOUCH
The screen is so responsive, you can interact with your screen while us-
ing gloves, pens, or long fingernails, and it adjusts quickly to different
objects. The improved supersensitive touch can be used with longer
nails than previous generation touch screens.
NOKIA GLANCE SCREEN
The Glance Screen is unique to Nokia. It shows the clock, low battery
warnings, charging status, and ringer on/off indicators when the display
is “sleeping”. Just double tap when the phone is locked to turn on the
display and view the lock screen. If you like to have your phone by your
bedside table at night, you can set a night mode that dims the Glance
Screen at a preset time of the day.

15. 13
MUST-HAVE ACCESSORIES
NOKIA CAMERA GRIP
The Nokia Camera grip provides an ergonomic cover for one-handed
shooting, plus an extra rechargeable battery so you can keep taking
pictures all day long. The grip also has a two-step shutter button in the
grip for easy, one-handed photos and videos, plus a tripod mount thread
for when you need to take long exposures or are shooting long videos. It
is a must-have accessory for mobile videographers.
WIRELESS CHARGING ACCESSORIES
Effortless and most natural way to charge your phone is with wireless
charging . Just snap the wireless charging accessory cover on your
phone, and when you place the Lumia 1020 on the Wireless Charging
Plate or the Wireless Charging Stand, charging begins like magic.
With the DT-910 Wireless Charging Stand, you can use the Nokia Accessory
App to launch selected phone applications with a simple tap of your phone
to the NFC logo on the stand. Watch a slide show. Listen to music. Join in a
conference call. It’s your choice. The Accessory App even includes a Weather
& Calendar app that displays the current time and weather conditions, and
upcoming calendar appointments.
TIP
Attach the wrist strap included in the box with the Nokia Lumia 1020 to
help keep hold of the phone while taking pictures and video one-handed.TIP

16. 14
DISCOVER THE WORLD AROUND YOU
WITH THE POWER OF SIGHT.
LIVESIGHT IN HERE MAPS REVEALS YOUR
SURROUNDINGS IN A COMPLETELY NEW WAY
The next step in the evolution of device input, LiveSight sight recognition
technology lets you simply “point and know” more about the world around
you. See inside and through buildings, across city landscapes. LiveSight
“knows” what you see through your camera viewfinder and layers it with rel-
evant, place-based data that can include points of interest, people, objects
(such as your parked car), walking route, and more.
HERE City Lens also provides an augmented reality view of your
surroundings, plus more category options and the ability to
search for a place by name.
LIVESIGHT DEMO
Show your customers how to use LiveSight
1. From the App list, tap HERE Maps.
2. To see your current or previous location, tap .
3. Tap next to your current location to
activate LiveSight mode.
4. To see places through the camera’s viewfinder, hold the
phone upright as if you are taking a photo in portrait mode.
5. Tap a location to get directions or more information.
TIP

17. 15
WHAT ELSE IS GREAT ABOUT HERE MAPS?
• True offline maps for 94 countries provide
the widest offline map coverage of any mobile platform.
• Turn-by-turn walking navigation, driving and transit directions.
• Explore airports, malls and stadiums with indoor venue maps.
• Discover the top 25 places around you including pictures
and reviews.
HERE DRIVE+
• Get free
1
, turn-by-turn voice navigation with street names.
• Download offline maps of states and countries for free
2
,
allowing full navigation in offline mode, for those times when
using cellular data isn’t an option, such as traveling
internationally or visiting national parks.
• 60+ free voice-guidance options for download.
• Select your destination, see speed limit warnings and get
traffic alerts.
HERE TRANSIT
HERE Transit is your public transit companion for buses, trains
and subways.
• Locate nearest stations, find departure times,
plan and optimize your route.
• Segment assistance.
• Route and schedule sharing.
CUSTOMER TAKEAWAY
“With HERE, I have the full power of a personal navigation device
right on my phone, so I can find places nearby and navigate to them,
even when offline.”
1. With the purchase of Nokia Lumia 1020. Data charges apply in online mode.
2. Downloading of maps, games, music and videos and uploading of images and videos involves transferring large
amounts of data. Your service provider may charge for the data transmission

18. 12
Want more Nokia Music? Subscribe to Nokia Music+ for $3.99
per month and get unlimited skips, unlimited offline mixes, high- quality audio streams and
song lyrics. You can also listen to Nokia Music+ via your web browser at music.nokia.com.
LISTEN TO NOKIA MUSIC EVERYWHERE
16
NOKIA MUSIC WITH MIX RADIO
Nokia Music with Mix Radio gives you FREE
1
, instant access to millions of tracks
of streaming internet radio, right out of the box.
• Play music on your phone without a subscription or
any interruptions from advertisements.
• Download up to 12 hours of music to your phone
so you can play it when you are offline, like when you are
without a data connection or during a flight.
• Search multiple genres and hundreds of
professionally curated channels.
• Choose up to three of your favorite artists and
instantly create a playlist with music that has a
similar sound.
1. Data charges may apply.
TIP
GIG FINDER
• Gig Finder is your personal guide to the music scene.
• Find gigs near you, buy tickets from your phone and locate
a venue, share the gig with friends, and pin the gig to the Start
Screen.
• Search for the artists you love and set alerts so you
always make it to a show.

19. 17
REASONS TO SWITCH TO WINDOWS PHONE
The smartphone reinvented around you.
Designed to keep you closer to what matters most.
1. THE WORLD’S MOST PERSONAL OPERATING SYSTEM
When you pin Live Tiles on your Start screen you get the latest and greatest right
there. Enjoy useful updates without having to open apps.
2. UNIQUELY YOURS
Get a phone as unique as you are. The only phone where you can resize tiles, pick
their colors and then move everything to suit the ever-changing you.
3. YOUR APPS, YOUR WAY.
The big-name apps you want, all certified by Microsoft in the only app store that
learns what you like and makes suggestions based upon what’s most important and
personal to you.
4. THE BEST OF MICROSOFT. BUILT IN.
From Office Mobile to Xbox and SkyDrive, this phone works seamlessly with the
wider world of Surface, Windows, tablets, Xbox and other Microsoft products you
know and love.
TIP
Switching to Windows Phone is easy! Just download the Switch to Windows Phone app
for Android and it will scan your phone for apps, and tell you how many are on Windows
Phone or have a close match available. Then, you just create or sign in to your Micro-
soft Account on the app to save your app list. When you log into the Switch to Windows
Phone app on your new Nokia Lumia, you will see the saved list of your apps. Just tap
on an app to download it!

20. 18
REASONS TO SWITCH TO WINDOWS PHONE
7. YOUR ENTERTAINMENT, THE WAY YOU WANT IT.
The only phone with built-in Xbox Live titles and Xbox music and video.
Also, switching iTunes content to a Windows Phone is a snap.
8. CONNECT WITH FRIENDS AND FAMILY FASTER
With unparalleled Skype integration and exclusive features like People Hub,
Rooms and deep Facebook and Twitter integration you’re able to communi-
cate quickly and keep up with those who matter most.
5. AUTOMATIC BACK-UP
TO THE CLOUD
You can automatically upload photos,
videos and documents to 7GB of free
SkyDrive cloud storage so you can
access everything almost anywhere.
Work, watch and play across all your
screens.
6. TAKE WORK WITH YOU.
OR NOT.
The only phone with a full-featured
version of Microsoft Office Mobile
built right in, so you can be more
efficient from almost anywhere. You
also get world-class security for those
important documents.
WINDOWS PHONE FACTS
Windows Phone posted the largest
year-over-year gain among the lead-
ing operating systems (131% YOY),
more than doubling its size from
a year ago and leapfrogging over
BlackBerry for the 3rd place. (IDC
Worldwide Quarterly Mobile Phone
Tracker, 5/15/13)
Nokia’s Lumia range grew 173%
from a year earlier, making it by far
the world’s fastest-growing major
brand.” Strategy Analytics, April
2013

21. 19
9. FAMILY FRIENDLY
Kid’s Corner keeps your content safe from little fingers, while it provides an “area”
where kids can play games and watch movies.
10. FAST, FLUID BROWSING
Get instant recommendations for restaurants, shopping and activities with a single
touch and enjoy fast web browsing with IE10, just like on your PC.
11. FIND THE RIGHT PHONE FOR YOU
From the best smartphone camera in the world in the Nokia Lumia 1020 to less
expensive models like the Nokia Lumia 520 for kids, there’s a Windows Phone in
almost every shape and size and color for every need, taste and budget.
REASONS TO SWITCH TO WINDOWS PHONE
AWARD-WINNING NOKIA LUMIA WINDOWS PHONES
• Windows Phone 8 won PC Mag Reader’s Choice Award for best smartphone OS
overall and highest in customer satisfaction, and the Lumia 920 won best phone
at AT&T for customer satisfaction (PC Magazine, 3/13/13)
• Engadget readers voted the Lumia 920 “Smartphone of the Year” for 2012
(Engadget, 2/20/13)
• Best Smartphone Camera, Lumia 920 (Gizmodo, 2/18/13)
• The Live Tile/Metro UI “Best Design Trends of 2012” (VentureBeat, 12/27/12)
• iF Award for Outstanding Design (International Forum Design Germany)

22. HOW DO I SET UP A MICROSOFT ACCOUNT?
1. With the micro SIM card inserted, turn on the phone.
2. Tap Get Started.
3. Choose a language and tap Next.
4. Read the terms of service, and then tap Accept.
5. Tap Recommended.
6. Select your time zone and tap Next.
7. Tap Sign In.
8. Enter your Microsoft Account e-mail address and password
and tap Sign In.
Note: If you already have an Xbox, MSN, Hotmail or Windows Live ID
account, you should use that account for your sign in.
HOW DO I MAXIMIZE MY BATTERY LIFE?
To get optimal battery life, use the Nokia charger that came in the box or
a compatible Nokia wireless charging plate (wireless charging back sold
separately). Here are a few other tips for maximizing your battery life:
Turn on the battery saver:
1. From the Start Screen, swipe left to access the app list.
2. Tap Settings.
3. Scroll to Battery Saver.
4. Slide to turn on.
Turn off unneeded background tasks:
1. In Settings, swipe to the right to Applications.
2. Tap on Background Tasks.
3. On the list of allowed apps, tap on the app.
4. Tap Block.
20
FREQUENTLY ASKED QUESTIONS
HOW CAN I TRANSFER MY CONTACTS FROM MY
OLD PHONE TO MY NEW LUMIA PHONE?
With the Nokia Transfer My Data App:
1. Tap store .
2. Search for and install Transfer my Data app.
3. Return to the app list once the download completes.
4. Tap .
5. Tap to connect to your old phone (make sure that Bluetooth is
turned on).
6. Check Contacts Box.
7. Press Start.
8. Content will transfer automatically and alert you when done.
With the Welcome Home to Windows Phone app:
1 . Go to www.markspace.com/welcomehome/nokia.
2. Download the Welcome Home to Windows Phone app for your Mac
or Windows computer.
3. Plug in your previous Windows Phone, Android or iOS handset
to the computer via USB and run the Welcome Home to Windows
Phone application (you may be asked to install a helper app to your
previous phone).
4. Your contacts, meetings and non-DRM protected media will be
transferred to your new Lumia 1020.

23. HOW DO I RESET MY PHONE?
You can reset your phone in two ways, either from the phone settings or
by using the device hard keys.
Note: Warn customers that resetting their phone will erase their user
data, including HERE Maps data. To reinstall apps, use the “restore your
phone?” option during the phone startup sequence. Or, go to
www.windowsphone.com and click My Phone > Sign in.
Reset phone using the hard keys:
1. With the phone turned off, press Power key to turn on the phone,
then immediately press and hold Volume Down key.
2. A “!” mark will appear on the display.
3. Press the following keys in this order:
• Volume Up
• Volume Down
• Power Key
• Volume Down
4. Device will now reset.
5. Gear icons will display for 3-5 minutes while the phone
is resetting.
Note: This is a good option to recommend to customers if they forget
their LOCK code.
Reset phone from settings:
1. From App list, tap Settings.
2. Tap About.
3. Tap Reset Your Phone.
21
Turn on Battery Saver for HERE Drive+:
1. Open HERE Drive+.
2. On the main navigation screen press .
3. Tap Settings.
4. Scroll down to Battery Saver.
5. Toggle the slider on.
6. This switches off background navigation tasks when not
being guided along a route.
Turn off Wi-Fi, Bluetooth, and Tap + Send when not in use:
1. From the Start Screen, swipe left to access the app list.
2. Tap Settings.
3. Go to the sections for Wi-Fi, Bluetooth, and Tap + Send, and to
switch the sliders to off.
HOW DO I BACK UP MY PHONE?
One of the best features of Windows Phone 8 is the ability to back up
items to the cloud.
1. From the Start Screen, swipe left to access the app list.
2. Tap Settings.
3. Tap Backup.
4. Choose the items you want to back up.
The free 7GB of storage on SkyDrive includes storage to back up your
settings, apps, pictures and text messages to the Cloud. Be sure to set
this up for your customers when they purchase the phone.
HOW DO I REBOOT MY PHONE?
1. Press and hold both the volume down and power button for
about 10 seconds until the battery disengages and the phone
powers off.
2. Press power button to turn the phone back on.

24. 22
HOW DO I SYNC MUSIC AND VIDEOS WITH MY COMPUTER?
There are several different apps that sync music and videos between
computers and Windows Phone 8, depending on what computer operating
system you are using:
Windows 8 and Windows RT – Download the Windows Phone application
from the Windows Store.
Windows 7 and 8 – Download the Windows Phone app for desktop from
the Windows Phone website.
Mac OS X (version 10.6 and above only supported) - Download the Win-
dows Phone app from the Mac app store.
Using the Windows Phone app:
• Launch the appropriate Windows Phone app for your OS/preferred
experience to transfer content from the PC to the phone.
• The Windows Phone desktop app will sync the selected non-DRM
music in the computer’s iTunes library.
• Drag and drop is also supported with Windows 7 and 8.
NOTE: Only NON-DRM iTunes content can be synced to the phone.
Syncing via the Cloud
SkyDrive app users from Android/iPhone can save their photos and videos
to SkyDrive and then simply access their content by navigating to the
Photos Hub to see their content in the SkyDrive album.
HOW DO I BACK UP MY PICTURES?
With dual capture mode, two pictures are captured when pressing the shutter
button. The first one is a High Resolution 5 megapixel oversampled image
and the second a full resolution image. The Full Resolution image will not be
automatically backed up on SkyDrive. The customer will need to manually
sync their phone to their PC to back up the pictures.
To backup the High Resolution 5 megapixel picture
1. From the app list, tap Settings
2. Tap Backup
3. Select photos
To backup the full resolution picture:
1. Connect the phone to a PC using a USB cable
2. Open Windows Explorer
3. Navigate to the Pictures > Camera Roll folder.
4. The files with “highres” in the file name will be the Full-Resolution versions
of your images. Select those and copy them to your computer.
NOTE: You can also back up the full resolution pictures via the AT&T Locker
service.
HOW DO I SYNC MY NOKIA PRO CAMERA PICTURES
FROM ONE NOKIA LUMIA 1020 TO ANOTHER?
Nokia Pro Camera full resolution pictures must be moved from one phone to
another by connecting a USB cable and then using Windows Explorer to copy
both the High Resolution and Full Resolution versions of the photos between
the Camera Rolls of the two phones. After you have copied over the images,
open Nokia Pro Camera, tap ..., tap Settings, and then under Find Nokia Pro
Camera Photos, tap the Find button.

25. WHAT DO I DO IF MY PHONE IS LOST OR STOLEN?
1. If you have Find My Phone enabled, go to
www.windowsphone.com.
2. Click My Phone.
3. Click Sign In and sign in with the same Microsoft Account you use
on your phone.
4. Click Find My Phone. See the current location of your phone on
the map.
5. Click Ring to hear your phone ring.
6. You can also add a message that will display on the phone
Lock Screen.
7. If you have your phone connected to an Exchange server you can
also lock or wipe the phone via Outlook Web Access or by
contacting your IT department.
WHO CAN I CONTACT IF I HAVE MORE QUESTIONS?
General questions/feedback or product issues:
• Smart Setup: www.nokiasmartsetup.com
• Facebook: Search for Nokia US and click Nokia Care US
• Twitter: @NokiaCareUS, @WinPhoneSupport
• Nokia Call Center support: 1-888-665-4228 or
TTY/TDD 1-800-246-6542
• Online: www.nokiausa.com or www.nokiausa.com/support
• Email and chat: www.nokiausa.com
• Setup, usability and demos: www.windowsphone.com
Scan the tag to see
more Windows Phone
How-Tos.
23
HOW DO I CHECK IF AN UPDATE IS AVAILABLE?
1. From the app list, tap Settings.
2. Scroll to Phone Update.
3. Tap Check for Updates.
You can also receive a notification when software updates become available
by going to Settings > Phone Update and selecting “Tell me when updates
are available for my phone.”
HOW DO I UPDATE THE SOFTWARE ON MY PHONE?
The phone software updates Over the Air (OTA). When an update is
available, you will receive a notification. You can choose to update
or wait until later. Software updates are data intensive. Before starting the
software update, connect to a Wi-Fi network.
WHERE DO I FIND FIRMWARE VERSION AND IMEI?
1. From the app list, tap Settings.
2. Tap About.
3. Tap More Info.

26. NOKIA LUMIA 1020 SPECIFICATIONS
HOW DO I INSERT AND REMOVE MY SIM CARD FOR NOKIA LUMIA 1020?
1. Make sure the Lumia 1020 is powered off and face-down.
2. Using the SIM removal tool to eject the SIM card
3. Pull the SIM card tray out of the phone.
4. Insert the SIM card, with contacts facing up, into the tray.
5. With the SIM in place, slide the tray back into place until fully inserted.
6. Press and hold the power/lock button to power on the phone.
NOTE: Do not use a SIM card adapter tray as it may cause damage to the SIM pins. These damages are not covered under warranty.
Networks GSM (850MHz, 900MHz, 1800MHz, 1900MHz)
UMTS (850MHz, 900MHz, 1900MHz, 2100MHz)
LTE: Bands 2, 4, 5, 17
OS Windows
®
Phone 8
Speed 1.5GHz dual core, Qualcomm Snapdragon™ processor
Display 4.5” WXGA HD+ AMOLED, PureMotion HD+; Resolution 1280
x 768, Aspect Ratio 15:9, Pixel Density 334 ppi;
ClearBlackDisplay, Sunlight Readability Enhancement (SRE),
High Brightness Mode (HBM); Color depth 24 bit, 16M colors,
refresh rate 60Hz; Super-sensitive capacitive touch,
Sculpted Corning
®
Gorilla
®
3 Glass
Battery Integrated 2000mAh battery, Lithium-polymer
Memory 2 GB RAM; 32GB internal memory (formatted capacity is
less); 7GB free in Skydrive with additional storage via
subscription, 5 GB free with AT&T Locker
Size & Dimensions: 130.4 x 71.4 x 10.4 mm (volumetric),
Weight Weight: 158 grams
Camera • 41MP PureView sensor
• Optical Image stabilization
• Carl Zeiss optics, f/2.2 with 6 lenses
• New Color Technology
• Xenon flash for Images and LED light Video
• HD 1080p Video Capture @ 30 fps Video
• HD front facing camera with 2 MP sensor and 1.2 MP stills
and 720p video
Connectivity • Micro USB 2.0 HS with charging.
• A-GPS and GLONASS
• NFC with secure element on SIM
• WiFi 802.11 a/b/g/n, 2.4GHz and 5.0GHz
• Bluetooth 3.0 + EDR BT Profiles: A2DP, AVRCP 1.4, HFP, HSP,
PBAP, OPP, RF COMM API
• Sensors: 3D Accelerometer, Proximity, Magnetometer
(compass), Ambient light (ALS), Gyroscope, Barometer
• HAC (Hearing Aid Compliance): M3/T4
Audio 2 High Performance microphones, High performance loud
speaker, multichannel stereo capture and distortion-free
recording, Virtual surround sound and playback with headsets
(Dolby Digital 5.1), 3.5 mm AV connector, Noise Cancellation
Other Optional wireless charging with snap-on cover

24

27. 9
2
1
11
5
3
7
10
6
FRONT
4
8
1. EARPIECE
2. FRONT-FACING CAMERA: Video chat with your friends on multiple platforms on the front-facing
camera, or easily take a self portrait.
3. VOLUME CONTROL KEYS: Press to increase or decrease the ring volume, and tap the ring
tone icon to switch between vibrate or ring + vibrate. During a call, press to adjust the
earpiece volume. When playing a song, press to control the playback volume.
4. POWER/LOCK KEY: Long press for five seconds to power on or off. Short press to lock and
unlock the screen.
5. CAMERA KEY: Press and hold to activate the default camera app when the phone is locked.
Press half-way to focus on the middle of the field of view, press all the way to take a photo.
6. SEARCH: Press to open Bing Search.
7. S TA RT: Press to return to the Start Screen. Use a long press to activate voice commands.
8. BACK: Press to return to the previous screen. Press and hold to open visual
multi-tasking.
9 LIVE TILES: Pin what matters most right on your Start Screen and see everything that’s
going on, as it happens. To resize a tile, tap and hold a tile to edit, and tap to make it
bigger or smaller. To unpin a tile press the unpin icon.
10. STATUS BAR: Swipe from the top of the screen downward to view your connection, battery life,
time and other alerts.
11. MAIN CAMERA: 41 MP sensor with Optical Image Stabilization, 6-element ZEISS
optics f/2.2 aperture, Auto Focus, Xenon Flash with LED light for video recording.
12. CONTACTS FOR WIRELESS CHARGING COVER: Contact points for snap-on
wireless charging cover (sold separately).
13. SPEAKER: Rear speaker for music, navigation, and speakerphone.
14. MICRO USB CHARGING PORT: Connect to a computer to transfer files or charge the phone
with Nokia Charging and Data Cable (included in box).
15. SECONDARY MICROPHONE: Microphone for audio recording and noise cancellation.
16. HEADSET JACK: Listen to music through headphones or output to a car, amplifier,
or speakers.
17. MICRO-SIM TRAY: Slide tray out to insert micro-SIM card.
GET TO KNOW THE LUMIA 1020
12
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13
BACK
25
SIDE
15
17
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28. ™ & ©2013 Nokia. All rights reserved. ©2013 Microsoft Corporation. All rights reserved. Microsoft, Windows and the Windows logo are trademarks of the Microsoft group of companies.
Third party products and names may be trademarks of their respective owners.
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