Non-verbal Communication

Forms of Body Language

1. Training Objective What is Body Language? Importance of Body Language. Forms of Non-verbal communication . Presented by-Shamika Tambe

2. What is Body Language? Body Language is a kind of conscious and unconscious non verbal communication, where thoughts, intentions, or feelings are expressed by physical behaviors, such as facial expressions, body posture, gestures, eye movement, touch and use of space.

3. Does it really matter?

4. Importance of Body language at work When it comes to sending the right non-verbal messages in the workplace, your body language does the talking so take simple steps to create a positive impression. Body Language may be the most powerful & honest type of communication. Your Body language should be chosen as carefully as you choose your words.

5. Did You Know 93% of all daily communication is nonverbal

6. Importance of Body language at work Body Language has two forms: Positive Message. Negative Message.

7. Forms of Non-Verbal Communication Eye Contact. Facial Expression. Posture. Gesture. Clothing & Grooming.

8. Eye Contact Since the visual sense is dominant for most people, eye contact is an especially important type of nonverbal communication. The way you look at someone can communicate many things, including interest, affection, hostility, or attraction . Eye contact is also important in maintaining the flow of conversation and for gauging the other person’s response.

9. Eye Contact What can we tell from eye contact given by these people?

10. Eye Contact Good Eye contact can tell a listener that the speaker is: Honest, Dependable, Interested, Confident. Less Eye contact can tell a listener that the speaker is: Dishonest, undependable, disinterested, nervous, embarrassed, fearful, shy. Eye contact that is too long can tell a listener that the speaker is: Disapproving, hostile, wishing for greater intimacy, challenging a supervisor’s authority.

11. Facial Expression The Human face is extremely expressive , able to express countless emotions without saying a word. And unlike some forms of nonverbal communication, facial expressions are universal.

12. Facial Expression What can we tell from the facial expressions shown by these people?

13. Facial Expression F ive facial formulas for maximum expressions. Smiling eyes- Every person you know has a different smile. In fact we all have more than one. Although smiling is – of course – an important expression when we are presenting, trying to maintain a constant tooth-show will make you look more like a leering sociopath than a happy, enthusiastic presenter. Practice smiling with your eyes. First grin slightly, then narrow your eyes – slightly – into a stare. This will allow you to project those good vibes during your presentation  Things are looking up –Remember, you don’t have the luxury of having a long conversation with each member of your audience. You can’t share your feelings so you have to project them. One way to project your thoughtful consideration of your audience’s comments and questions is to turn your eyes to the skies as you contemplate your answer.

14. Facial Expression Guffaw- Although your presentation is no place to let it all hang out, you need to be open and allow your feelings to show through. Don’t be afraid to laugh out loud – especially at yourself. As we all know, “they’ll laugh with you.” Nod On - Expressing interest in your audience’s feedback is important. No one likes a self-centered snob. One way to convey that you are indeed engaged with the comments and questions they offer is to nod as you listen. Opening your eyes a bit wider will also help to convey your attentiveness. Disgust- It may seem odd to practice looking disgusted in order to prepare for a presentation, but it can be a good idea. Looks of anger, disgust, sadness can be exaggerated for humorous effect. A face can be a punchline. Just be careful you don’t make someone want to punch your face.

15. Body Movement & Postures Consider how your perceptions of other people are affected by the way they sit, walk, stand up, or hold their head. The way you move and carry yourself communicates a wealth of information to the world.

16. Body Movement & Postures What can we tell from the Body movement & Posture shown by these people?

17. Body Movement & Postures Do’s & Don’t of Body Movement & Postures

18. Gestures Gestures are woven into fabric of our daily lives. We wave, point, get people’s attention, and use our hands when we’re arguing or speaking animatedly- expressing ourselves with gestures often without thinking. However, the meaning of gestures can be very different across cultures and regions, so it’s important to be careful to avoid misinterpretation.

19. Gestures What can we tell from the gestures by these people?

20. Gestures Do’s & Don’t of Gestures Don’t cross your arms- Crossing your arms might make you seem defensive or guarded. Don’t touch your Face- It might make you seem nervous & can be distracting for the listener or people in the conversation. Use your hands more confidently- Instead of fidgeting with your hands & scratching your face use them communicate what you are trying to say. Don’t keep your hands on waist - It’s basic meaning carries a subtly aggressive attitude everywhere. Don’t keep your hands in pockets- Another defensive gesture is placing your hands in your pockets. It indicates powerlessness and shyness.

21. Clothing & Grooming The major reason why dressing in proper business attire is important for every business professionals is because it presents a visual image and sends a message that the employees are professional.

22. Clothing & Grooming Would you like to work with them?

23. Importance of Clothing & Grooming Grooming mean dressing well, to be presentable to others. You may want to give a little more attention to how you dress at work because what you wear may be substantially influencing your career path. Although, nothing takes the place of hard work, talent, innate ability & ambition, looking your professional best in the work place can give you competitive advantage. It simply means dressing in a way that projects an image of the sophisticated, successful individual you are or would like to become.

24. Clothing & Grooming-Women

25. Clothing & Grooming-Women

26. Clothing & Grooming-Men

27. Clothing & Grooming-Men

28. Let’s Summarize What is Body language? Importance of Body Language. Forms of non verbal communication. Eye Contact. Facial Expressions. Postures. Gestures. Clothing & Grooming.