Non-verbal communication in selling and negotiation.pptx

This presentation is about the 'Non-verbal communication in selling and negotiation'. How it is important in sales and negotiation.
It consists of 10 precise slides to understand the basics clearly.

1. Non-Verbal Communication in Selling and Negotiation

2. Introduction Non-verbal communication refers to the transmission of messages or information through non-verbal cues. Non-verbal cues consist of body language, facial expressions, eye contact, gestures and posture. Nonverbal communication is essential for influencing outcomes, establishing relationships, and expressing emotions in sales and negotiations.

3. Types of non-verbal communication Body Language  Facial Expressions Eye Contact Gestures Posture 

4. Body Language Open and Confident Stance Active Listening Mirroring Space Management Regulated Breathing

5. Facial Expressions Smiling Brow Movements Micro-expressions Facial Gestures Facial Relaxation

6. Eye Contact Establishing Connection Conveying Confidence Reading Reactions Cultural Considerations Managing Intensity

7. Gestures Emphasis and Clarity Expressing Emotion Regulating Pace and Energy Cultural Sensitivity Congruence with Verbal Message

8. Posture Openness and Approachability Confidence and Assertiveness Attentiveness and Engagement Respectful Distance Adaptability and Flexibility

9. Conclusion The Silent Power of Influence: Non-verbal cues silently wield immense influence, building trust and understanding in sales and negotiation. The Universal Language of Connection: Non-verbal communication transcends language and culture, forging connections crucial for success in sales and negotiation. Continuous Improvement Through Awareness: Vigilance in non-verbal communication allows for perpetual refinement, adaptation, and enhanced effectiveness in sales and negotiation.

10. “ The most important thing in communication is hearing what isn’t said ” - P eter Drucker