Nonverbal communication

Non Verbal Communication on ITEC 2011.

1. Nonverbal Communication
Itinfluencesthewayamessageisinterpreted
bythereceiver
Includesallunwrittenandunspoken
messages
Non-verbalcuesspeaklouderthanwords
Thesecuescontainupto93%ofthe
meaningofamessage
Inaclashbetweentheverbalandthenon-
verbalthereceiverstendtobelievethenon-
verbalmessages

2. Nonverbal Communication
Eyecontact–
Eyesgiveoutthetruefeelingsandattitudes.
Enablesthesendertodetermineifthe
receiverispayingattention,showingrespect
andrespondingfavourablyornot.

3. Nonverbal Communication
Effectiveguidelinesoneyecontact:
Ifyouhavetroublestaringsomeoneintheeye,
lookatsomethingelseontheirface.
Whenspeakingtoagrouplookateveryone.
Lookatpeoplewhoarekeydecisionmakersor
holdpower.
Lookatreactivelisteners.
Donotlookatthefloor,scriptsoranythingthat
causesyoutiltyourheadawayfromthereceiver.
Donotlookatbadlistenerswhomaydistract
you.

4. Nonverbal Communication
FacialExpression–
Humanfacecandisplayalmost2,50,000differentexpressions.
PostureandGestures–
Posturescanconveyhighstatusandconfidenceorshynessand
submissiveness.
Gesturescanalsocommunicatethoughtsthroughmovements.
Time,SpaceandTerritorysendsilentmessages–
Howweuseourtimeandstructureourselvesreflectsour
personality.Howwearrangethingsaroundusspeakson
ourselvesandourobjectives.Weallhaveourcomfortzones.

5. Appearancesendssilentmessages
oAppearanceofbusinessdocumentscaneither
conveyourprofessionalismorsendnegative
messagesaboutthesame.
oAppearanceofpeoplehelpstheonlooker
makequickjudgementsaboutourstatus,
credibility,personalityandpotential.

6. Body Language Cues
Defensiveness
Crossingarms,glancingside-ways,touchingor
rubbingnose,rubbingeyes,buttoningcoat,drawing
away
Nervousness
Clearingthroat,making“whew”sound,whistling,
smoking,pinchingflesh,fidgeting,coveringmouth,
jigglingmoneyorkeys,tuggingears,wringing
hands
Cooperation
Leaningforward,openinghands,sittingonedgeof
chair,makinghand-to-facegestures,unbuttoning
coat
Contd…

7. Body Language Cues
Power,Confidence
Makingexpansivemovements,sittingupright,
steeplinghands,placinghandsbehindbackorincoat
pocketswiththumbsout,actingaffable,turningone’s
back,sittinginrelaxed,almostsprawlingposition
Weakness, Insecurity
Makingsmallmovements,hunchingover,pinching
flesh,chewingpen,twiddlingthumbs,bitingfingernails,
leaningforwardwithfeettogetheronfloor
Frustration
Takingshortbreaths,making“tsk”sound,wringing
hands,clenchingfists,pointingindexfinger,running
fingersthroughhair,rubbingbackofneck

8. Four Space Zones for Social Interaction
Zone Distance Uses
Intimate0 to 1½feet Reservedformembersofthefamily
andotherlovedones.
Personal1½ to 4 feet Fortalkingwithfriendsprivately.The
outerlimitenablesyoutokeep
someoneatarm’slength.
Social 4 to 12 feet Foracquaintances,fellowworkers
andstrangers.Closeenoughforeye
contactyetfarenoughforcomfort.
Public 12 feet and overForuseintheclassroomandfor
speechesbeforegroups.Nonverbal
cuesbecomeimportantasaidsto
communication.

9. Nonverbal Communication
ChecklistofTechniquesforImprovingNonverbal
CommunicationSkills
Establishandmaintaineyecontact
Useposturetoshowinterest
Reduceoreliminatephysicalbarriers
Improveyourdecodingskills
Probeformoreinformation
Avoidassigningnonverbalmeaningsoutofcontext
Associatewithpeoplefromdiversecultures
Appreciatethepowerofappearance
Observeyourselfonvideotape
Enlistfriendsandfamily