NRC Picker Scores

1. Picker Dimensions Benchmarks Fiscal Year-To-Date Lurie Children's Hospital IP Peds
Overall
CHCA
Average*
Current
YTD
Prior Year
Qtr 1
FY2016‡
Qtr 4
FY2015‡
Qtr 3
FY2015
Qtr 2
FY2015
Using any number from 0 to 10, where
0 is the worst hospital possible and 10
is the best hospital possible, what
number would you use to rate this
hospital during your child's stay?
82.3% 92.1%
PR= 91
84.7%
PR= 54
92.1% 84.7% 87.2% 83.6%
Highest Scores
CHCA
Average*
Current
YTD
Prior Year
Qtr 1
FY2016‡
Qtr 4
FY2015‡
Qtr 3
FY2015
Qtr 2
FY2015
How often did the ICU nurses explain
things in a way you could understand?
84.3%
100.0%µ 92.7% 100.0%µ 100.0%µ 88.9%µ 90.0%
How often did the ICU nurses treat you
with courtesy and respect?
89.2%
100.0%µ 97.9% 100.0%µ 100.0%µ 100.0%µ 100.0%
During this hospital stay, how often did
providers involve your child in
discussions about his or her health
care?
Respect for Family
Preferences
67.9%
100.0%µ 68.7% 100.0%µ 67.1% 75.0% 71.6%
How often did the ICU nurses listen
carefully to you?
84.3%
100.0%µ 93.8% 100.0%µ 91.3%µ 100.0%µ 96.7%
How often did the ICU staff do
everything they could to help your child
with his/her pain?
--
100.0%µ 93.5% 100.0%µ 100.0%µ 87.5%µ 93.1%µ
Before your child left the hospital, did a
provider talk with you as much as you
wanted about how to care for your
child's health after leaving the hospital?
Continuity and
Transition
87.4% 94.7%
PR= 91
86.0%
PR= 19
94.7% 86.7% 84.1% 86.6%
During this hospital stay, how often did
your child's doctors treat you with
courtesy and respect?
Respect for Family
Preferences
88.2% 94.6%
PR= 90
88.1%
PR= 42
94.6% 89.8% 87.3% 88.0%
Would you recommend this hospital to
your friends and family?
Would Recommend
Hospital
89.0% 92.1%
PR= 66
89.1%
PR= 44
92.1% 90.7% 90.0% 88.1%
A provider in the hospital can be a
doctor, nurse, nurse practitioner, or
physician assistant. During this hospital
stay, how often were you given as much
privacy as you wanted when discussing
your child's care with providers?
Respect for Family
Preferences
85.7% 92.1%
PR= 85
87.4%
PR= 38
92.1% 88.5% 86.5% 88.7%
Before your child left the hospital, did a
provider explain in a way that was easy
to understand what symptoms or health
problems to look out for after your child
left the hospital?
Continuity and
Transition
85.9% 91.9%
PR= 79
84.5%
PR= 24
91.9% 86.0% 86.6% 83.9%
How often did doctors voluntarily wash
or sanitize their hands before caring for
your child?
86.2% 91.9%
PR= 87
88.2%
PR= 59
91.9% 88.7% 86.0% 89.6%
While in the hospital, did a nursing
leader visit you asking about your stay
and if you needed anything?
--
91.9% 84.8% 91.9% 83.6% 87.7% 86.9%
While your child was in this hospital’s
Emergency Room, were you kept
informed about what was being done for
your child?
--
90.9%µ 86.5% 90.9%µ 86.8% 85.7% --
Before your child left the hospital, did a
provider or hospital pharmacist explain
in a way that was easy to understand
how your child should take these new
medicines after leaving the hospital?
Continuity and
Transition
87.8% 90.5% µ
PR= 31
92.3%
PR= 52
90.5%µ 93.1% 92.5% 91.9%
©2015 National Research Corporation
µ - Warning: n-size is low! ‡ - Data is not final and subject to change. * - Benchmark that is used to determine the color on each line. PR=Percentile Rank
Yellow - score is less than the CHCA Average, but may not be significantly
Blue - score is significantly greater than the CHCA Average Green - score is equal to or greater than the CHCA Average, but may not be
significantly
Red - score is significantly less than the CHCA Average
Page 1 of 4
https://catalyst.nrcpicker.com/CMHCIL/ipposr6mo/default.aspx October 9, 2015
Discharge Dates From Dec 1, 2014 to Nov 30, 2015
Inpatient Pediatric Stoplight Report

2. Picker Dimensions Benchmarks Fiscal Year-To-Date Lurie Children's Hospital IP Peds
Highest Scores
CHCA
Average*
Current
YTD
Prior Year
Qtr 1
FY2016‡
Qtr 4
FY2015‡
Qtr 3
FY2015
Qtr 2
FY2015
During the first day of this hospital stay,
were you asked to list or review all of
the prescription medicines your child
was taking at home?
Patient Safety
88.1% 90.3%
PR= 40
87.3%
PR= 22
90.3% 87.8% 86.9% 87.9%
A child’s regular activities can include
things like eating, bathing, going to
school, or playing sports. Before your
child left the hospital, did a provider
explain in a way that was easy to
understand when your child could return
to his or her regular activities?
Continuity and
Transition
79.7% 89.5%
PR= 93
78.1%
PR= 28
89.5% 79.2% 83.6% 75.8%
During this hospital stay, how often did
your child's nurses treat you with
courtesy and respect?
Respect for Family
Preferences
86.7% 89.5%
PR= 69
87.1%
PR= 49
89.5% 87.5% 88.7% 89.1%
How often were housekeeping staff
courteous and respectful?
84.6% 89.5%
PR= 87
88.1%
PR= 74
89.5% 92.7% 88.1% 86.6%
How often did nurses voluntarily wash
or sanitize their hands before caring for
your child?
85.3% 89.5%
PR= 79
88.8%
PR= 75
89.5% 91.1% 88.3% 87.2%
Before your child left the hospital, did
you get information in writing about
what symptoms or health problems to
look out for after your child left the
hospital?
Continuity and
Transition
82.4% 89.2%
PR= 59
86.5%
PR= 37
89.2% 87.2% 89.4% 84.9%
How often were the staff who brought
your child's food courteous and
respectful?
85.7% 88.9%
PR= 69
86.8%
PR= 55
88.9% 88.5% 88.0% 84.2%
During this hospital stay, how often did
your child's doctors listen carefully to
your child?
Respect for Family
Preferences
76.3% 88.9% µ
PR= 100
75.7%
PR= 39
88.9%µ 80.3% 79.8% 77.2%
How often did your child get all of the
food items you/he/she ordered?
81.0% 86.7%
PR= 85
80.9%
PR= 49
86.7% 81.9% 83.7% 78.8%
During this hospital stay, how often did
your child's doctors explain things to
you in a way that was easy to
understand?
Information and
Education - Guardian
81.1% 86.5%
PR= 74
79.7%
PR= 39
86.5% 80.9% 77.0% 81.4%
During this hospital stay, did providers
or other hospital staff ask about your
child’s pain as often as your child
needed?
Physical Comfort
77.9% 85.7% µ
PR= 83
79.2%
PR= 53
85.7%µ 81.1% 75.0% 81.6%
How often did the hospital staff do
everything they could to help your child
with his/her pain?
Physical Comfort
80.1% 84.2%
PR= 63
81.0%
PR= 45
84.2% 83.6% 80.3% 80.6%
During this hospital stay, how often did
providers keep you informed about what
was being done for your child?
Information and
Education - Guardian
79.5% 84.2%
PR= 70
77.5%
PR= 27
84.2% 78.2% 80.0% 76.9%
As a reminder, a provider in the hospital
can be a doctor, nurse, nurse
practitioner, or physician assistant.
Before your child left the hospital, did a
provider ask you if you had any
concerns about whether your child was
ready to leave?
Continuity and
Transition
80.4% 84.2%
PR= 57
79.0%
PR= 30
84.2% 80.5% 76.8% 81.0%
During this hospital stay, how often did
your child's doctors explain things in a
way that was easy for your child to
understand?
Information and
Education - Child
69.6% 83.3% µ
PR= 100
69.4%
PR= 42
83.3%µ 75.0% 72.4% 67.2%
©2015 National Research Corporation
µ - Warning: n-size is low! ‡ - Data is not final and subject to change. * - Benchmark that is used to determine the color on each line. PR=Percentile Rank
Yellow - score is less than the CHCA Average, but may not be significantly
Blue - score is significantly greater than the CHCA Average Green - score is equal to or greater than the CHCA Average, but may not be
significantly
Red - score is significantly less than the CHCA Average
Page 2 of 4
https://catalyst.nrcpicker.com/CMHCIL/ipposr6mo/default.aspx October 9, 2015
Discharge Dates From Dec 1, 2014 to Nov 30, 2015
Inpatient Pediatric Stoplight Report

3. Picker Dimensions Benchmarks Fiscal Year-To-Date Lurie Children's Hospital IP Peds
Highest Scores
CHCA
Average*
Current
YTD
Prior Year
Qtr 1
FY2016‡
Qtr 4
FY2015‡
Qtr 3
FY2015
Qtr 2
FY2015
During this hospital stay, how often did
your child's nurses explain things in a
way that was easy for your child to
understand?
Information and
Education - Child
77.7% 83.3% µ
PR= 68
72.5%
PR= 18
83.3%µ 74.3% 78.7% 71.1%
During this hospital stay, how often did
your child's nurses listen carefully to
your child?
Respect for Family
Preferences
83.1% 83.3% µ
PR= 39
81.5%
PR= 28
83.3%µ 84.7% 90.0% 78.7%
During this hospital stay, how often did
your child's doctors listen carefully to
you?
Respect for Family
Preferences
81.9% 81.6%
PR= 44
80.6%
PR= 36
81.6% 82.2% 80.2% 80.5%
During this hospital stay, how often
were your child's room and bathroom
kept clean?
Physical Comfort
70.3% 81.6%
PR= 92
72.9%
PR= 60
81.6% 78.5% 74.7% 70.0%
During this hospital stay, how often did
your child's nurses listen carefully to
you?
Respect for Family
Preferences
79.6% 81.6%
PR= 58
77.9%
PR= 35
81.6% 80.3% 80.1% 76.6%
During this hospital stay, how often did
providers talk with and act toward your
child in a way that was right for your
child's age?
Respect for Family
Preferences
80.3% 81.6%
PR= 41
79.4%
PR= 28
81.6% 81.5% 79.6% 81.4%
During this hospital stay, how often did
your child's nurses explain things to you
in a way that was easy to understand?
Information and
Education - Guardian
81.8% 81.6%
PR= 47
81.9%
PR= 48
81.6% 82.3% 80.1% 84.3%
How often did providers give you as
much information as you wanted about
the results of these tests?
Information and
Education - Guardian
71.1% 77.4%
PR= 74
70.5%
PR= 28
77.4% 72.3% 69.4% 72.6%
During this hospital stay, how often was
the area around your child's room quiet
at night?
Physical Comfort
66.1% 76.3%
PR= 80
73.7%
PR= 72
76.3% 75.7% 73.4% 74.7%
After pressing the call button, how often
was help given as soon as you or your
child wanted it?
Patient Safety
63.4% 76.0% µ
PR= 92
63.6%
PR= 42
76.0%µ 63.8% 64.5% 63.2%
How often did the ICU doctors treat you
with courtesy and respect?
89.9%
75.0%µ 88.7% 75.0%µ 91.3%µ 100.0%µ 86.7%
How often was there good
communication between doctors and
nurses?
--
75.0% 64.3% 75.0% 66.7% 67.3% 64.1%
How often did the ICU doctors listen
carefully to you?
85.6%
75.0%µ 83.5% 75.0%µ 91.3%µ 100.0%µ 80.0%
Before your child left the hospital, did a
provider talk with your child about how
to take care of his or her health after
leaving the hospital?
Continuity and
Transition
75.2%
75.0%µ 74.5% 75.0%µ 73.8% 81.3% 80.3%
How often did the ICU doctors explain
things in a way you could understand?
83.7%
75.0%µ 90.6% 75.0%µ 91.3%µ 100.0%µ 90.0%
Before giving your child any medicine,
how often did providers or other hospital
staff check your child's wristband or
confirm his or her identity in some other
way?
Patient Safety
89.5% 73.5%
PR= 1
87.0%
PR= 29
73.5% 88.2% 85.0% 85.1%
Hospitals can have things like toys,
books, mobiles, and games for children
from newborns to teenagers. During
this hospital stay, did the hospital have
things available for your child that were
right for your child's age?
Respect for Family
Preferences
72.2% 73.0%
PR= 36
68.9%
PR= 30
73.0% 72.1% 67.3% 68.0%
How often did the hospital staff include
you in discussions about your child's
care?
Respect for Family
Preferences
69.7% 73.0%
PR= 53
71.7%
PR= 45
73.0% 75.3% 74.5% 68.9%
©2015 National Research Corporation
µ - Warning: n-size is low! ‡ - Data is not final and subject to change. * - Benchmark that is used to determine the color on each line. PR=Percentile Rank
Yellow - score is less than the CHCA Average, but may not be significantly
Blue - score is significantly greater than the CHCA Average Green - score is equal to or greater than the CHCA Average, but may not be
significantly
Red - score is significantly less than the CHCA Average
Page 3 of 4
https://catalyst.nrcpicker.com/CMHCIL/ipposr6mo/default.aspx October 9, 2015
Discharge Dates From Dec 1, 2014 to Nov 30, 2015
Inpatient Pediatric Stoplight Report

4. Picker Dimensions Benchmarks Fiscal Year-To-Date Lurie Children's Hospital IP Peds
Highest Scores
CHCA
Average*
Current
YTD
Prior Year
Qtr 1
FY2016‡
Qtr 4
FY2015‡
Qtr 3
FY2015
Qtr 2
FY2015
Was there enough variety of food
choices?
--
65.6% 59.4% 65.6% 62.0% 61.2% 57.0%
Before your child left the hospital, did a
provider or hospital pharmacist explain
in a way that was easy to understand
about possible side effects of these new
medicines?
Continuity and
Transition
70.3% 65.0% µ
PR= 21
66.2%
PR= 24
65.0%µ 64.2% 72.1% 72.5%
Overall, do you think the food was
healthy and nutritious?
--
64.7% 56.4% 64.7% 59.7% 55.9% 58.4%
During the first day of this hospital stay,
were you asked to list or review all of
the vitamins, herbal medicines, and
over-the-counter medicines your child
was taking at home?
Patient Safety
74.2% 64.5%
PR= 8
68.7%
PR= 15
64.5% 67.7% 64.9% 72.0%
Before your child left the hospital, did a
provider ask your child if he or she had
any concerns about whether he or she
was ready to leave?
Continuity and
Transition
69.4%
62.5%µ 64.3% 62.5%µ 63.8% 56.3% 76.1%
Things that a family might know best
about a child include how the child
usually acts, what makes the child
comfortable, and how to calm the child's
fears. During this hospital stay, did
providers ask you about these types of
things?
Respect for Family
Preferences
57.5% 60.5%
PR= 42
52.9%
PR= 25
60.5% 54.8% 51.1% 57.3%
During this hospital stay, how often did
your child's doctors encourage your
child to ask questions?
Information and
Education - Child
63.3% 55.6% µ
PR= 14
61.7%
PR= 35
55.6%µ 65.5% 68.6% 64.7%
During this hospital stay, how often did
your child's nurses encourage your
child to ask questions?
Information and
Education - Child
60.0% 55.6% µ
PR= 26
56.7%
PR= 28
55.6%µ 59.2% 64.8% 56.3%
Was religious/spiritual support available
when you needed it?
--
48.5% 54.9% 48.5% 57.6% 53.1% 55.8%
Were social workers from this hospital
available to help you during your child's
stay or after you left?
--
43.2% 48.9% 43.2% 50.9% 42.5% 49.4%
When you were present, how often
were you offered to participate in daily
family-centered rounds?
--
36.1% 42.3% 36.1% 49.8% 39.4% 40.8%
Mistakes in your child's health care can
include things like giving the wrong
medicine or doing the wrong surgery.
During this hospital stay, did providers
or other hospital staff tell you how to
report if you had any concerns about
mistakes in your child's health care?
Information and
Education - Guardian
35.2% 18.4%
PR= 4
26.0%
PR= 17
18.4% 27.1% 30.7% 26.0%
While your child was in the Emergency
Room, were you kept informed about
what was being done for your child?
Information and
Education - Guardian
84.8%
--
87.1%
PR= 43
-- -- 91.1% 84.5%
©2015 National Research Corporation
µ - Warning: n-size is low! ‡ - Data is not final and subject to change. * - Benchmark that is used to determine the color on each line. PR=Percentile Rank
Yellow - score is less than the CHCA Average, but may not be significantly
Blue - score is significantly greater than the CHCA Average Green - score is equal to or greater than the CHCA Average, but may not be
significantly
Red - score is significantly less than the CHCA Average
Page 4 of 4
https://catalyst.nrcpicker.com/CMHCIL/ipposr6mo/default.aspx October 9, 2015
Discharge Dates From Dec 1, 2014 to Nov 30, 2015
Inpatient Pediatric Stoplight Report