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NURS FPX 8020 Assessment 3, is capella DNP assessment. Get full samples

1. NURS FPX 8020 Assessment 3 : Quality Improvement
Proposal
Capella University
NURS FPX 8020
Professor Name
Date









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2. Slide 01: Quality Improvement Proposal
Good afternoon. Today, I am presenting a Quality Improvement (QI) proposal for Suncrest
Home Health and Hospice. This project is designed to strengthen continuity of care, promote
family-centered engagement, and improve operational efficiency while maintaining financial
stability. Guided by the balanced scorecard model, the initiative integrates best practices,
multidisciplinary collaboration, and structured performance monitoring. The overarching aim is
to achieve sustainable gains in patient well-being, caregiver satisfaction, and organizational
outcomes.
Slide 02: Cause for Strategic Prioritization
Enhancing patient and family involvement is a strategic necessity for growth, compliance, and
community trust. Research indicates that individuals who feel supported by their providers
demonstrate better adherence, fewer hospitalizations, and stronger long-term health outcomes
(Lopez et al., 2023).
For Suncrest, prioritizing proactive communication, culturally inclusive services, and
individualized care planning can elevate satisfaction scores by at least 15% in the next year.
Additionally, federal reimbursement models increasingly connect funding with patient-reported
experience measures (CMS, 2025). A focus on family engagement not only boosts outcomes but
also reduces grievances and strengthens referral networks (Nguyen & Carter, 2022). Ongoing
satisfaction tracking through digital surveys will provide real-time insights for continuous
progress.
Slide 03: Key Factors from the SWOT Analysis
A SWOT review identifies the primary factors shaping this QI initiative:
Strengths: Experienced clinical staff, high compliance record, and organizational dedication to
compassionate care.
Weaknesses: Inconsistent follow-up communication, documentation delays, and gaps in
specialized training.
Opportunities: Expanded use of telehealth, enhanced interoperability of electronic health
records (EHRs), and introduction of culturally competent care models.
Threats: Regulatory reimbursement shifts, rising workforce shortages, and potential caregiver
burnout.
By building on existing strengths, addressing communication inefficiencies, and adopting
innovative technology, Suncrest can sustain improvements in patient trust and service reliability.
Slide 04: Key Performance Indicators (KPIs)
Success will be measured through clearly defined KPIs:

3. • Patient satisfaction index: ≥ 90% positive response rate.
• Referral volume: Increase by 15% within 12 months.
• Complaint resolution efficiency: Shorten average response time by 25%.
• Family engagement: Track participation in ≥ 80% of care planning meetings.
• Staff development: 95% completion of advanced communication and empathy training.
• Workforce stability: Improvement in retention rates year-over-year.
• Regulatory adherence: Maintain full compliance with CMS benchmarks.
Quarterly reviews will ensure adjustments remain evidence-based and results-oriented.
Slide 05: Stakeholder Collaboration for QI Initiative
Active engagement of stakeholders will anchor this QI project:
• Patients and caregivers: Share real-time insights on communication and quality of care.
• Nurses and clinicians: Identify workflow obstacles and contribute to training design.
• Management teams: Align staffing, budgeting, and strategic direction.
• Oversight agencies: Verify adherence to healthcare quality standards.
Participation will be supported through advisory boards, structured feedback loops, and
interprofessional workshops. This collaborative model ensures that diverse voices shape a
patient-centered system (Robinson & Lee, 2024).
Slide 06: Contemporary Change Theory
The initiative will follow Lewin’s Three-Stage Change Theory for implementation:
• Unfreeze: Present data highlighting dissatisfaction trends and communication gaps.
• Change: Launch staff training, redesign care protocols, and integrate digital feedback
systems.
• Refreeze: Embed new practices into organizational policy, staff orientation, and
continuous monitoring.
This model promotes gradual adoption, minimizes resistance, and ensures lasting improvements
in care delivery (Harrison et al., 2023).
Slide 07: Policy Recommendation to Facilitate the QI Initiative
A revised Patient and Family Communication & Engagement Policy is recommended:
• Biannual satisfaction surveys supplemented by immediate digital feedback options.
• Integration of feedback dashboards into EHRs for real-time tracking.
• Mandatory simulation-based training in cultural responsiveness and communication
skills.
• Requirement for personalized, family-inclusive care plans in all admissions.
• Leadership accountability through transparent reporting of engagement outcomes.

4. This policy framework will advance organizational reputation, meet federal quality incentives,
and foster greater patient-family trust (Patel & Morgan, 2024).
Slide 08: Conclusion
In summary, this QI initiative offers a structured, evidence-based pathway for Suncrest to
strengthen patient-centered and family-driven care. By applying SWOT insights, tracking
targeted KPIs, leveraging stakeholder collaboration, and applying Lewin’s change model,
Suncrest can achieve measurable and lasting improvements.
Through updated policies, training investments, and real-time feedback integration, this initiative
will reinforce Suncrest’s commitment to high-quality, individualized care while securing
financial and regulatory success.
References
Centers for Medicare & Medicaid Services (CMS). (2025). Patient experience and value-based
purchasing guidelines. https://www.cms.gov
Harrison, L., Chen, M., & Alvarez, P. (2023). Applying Lewin’s change management model in
healthcare. Journal of Health Management, 45(2), 98–106.
Lopez, R., Green, S., & White, J. (2023). Patient engagement as a driver of quality outcomes in
home health. Home Healthcare Now, 41(4), 225–232.
Nguyen, T., & Carter, D. (2022). Family-centered care in hospice and palliative services:
Strategies for improvement. Journal of Nursing Care Quality, 37(1), 15–22.
Patel, V., & Morgan, K. (2024). Policy innovation for patient-centered engagement in home
health settings. Health Policy and Leadership Review, 19(3), 112–121.
Robinson, E., & Lee, A. (2024). Collaborative models in palliative care: Engaging stakeholders
for quality improvement. Nursing Outlook, 72(1), 41–49.

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fpx-8020-assessment-3-quality-improvement/