Nursing excellence Nursing excellence PPT.ppt

Nursing excellence

1. Greetings From BLK Super Speciality Hospital
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2. Our Legacy
•Dr.BLKapur,aneminent
ObstetricianandGynecologist,
setupaCharitableHospitalin
1930atLahore.
•In1947,hemovedtopost-
partitionIndiaandsetupa
MaternityHospitalatLudhiana.
•In1956ontheinvitationofthe
thenPrimeMinister,Dr.BLKapur
initiatedtheprojectforsettingup
a200bedhospitalinDelhi.
•InauguratedbythePrime
Minister,Pt.JawaharlalLalNehru
on2ndJanuary,1959
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3. Vision and Mission
Vision:
To create a patient-centric, tertiary healthcare organization focused on non-intrusive
quality care utilizing leading edge technology with a human touch
Mission:
•Achieve Professional Excellence in delivering Quality care
•Ensure care with Integrity and Ethics
•Push frontiers of care through Research and Education
•Adhere to National and Global Standards in healthcare
•Provide Quality healthcare to all Sections of Society
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7. Symbol Elements
The symbol has
•Thetreeoflife,asymbolofhealthand
interconnectednessofallbeings,takesitsplaceatthe
centreoftheform
•constructedfromtheintersectionofcrosses,
theancientsymboloflife
•Thetwoarmsformingthetrunkofthetreesignify
patient-centricityandleadingedgetechnology
•Surroundedbyashieldtorepresentcircleofprotection
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8. Brief About the Hospital
•Commissionedin2009-2010asState-of-the-art,tertiarycare
hospital:
–AmongstthelargestandnewesttertiarycarefacilitiesofDelhiNCR
–Over6.5lakhsquarefeetbuilt-uparea
–650bedhospitalincluding125ICUbeds
–16ModularOTs+5minorOTs+2CathLabs
•Delhi’smostcomprehensivebouquetofservices:
–TransplantprogramsforBone-Marrow,Liver,Kidneyandheart
–Asia’slargestBoneMarrowTransplantProgram
–NorthIndia’smostcomprehensiveHematoncologyprogram
•Teamof2500+
–350+doctors,including160super-specialists
–1000+nursesandparamedics
–1200+supportstaff
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9. •BLK Cancer Centre
•BLK Centre for Orthopedics, Trauma, Joint
Reconstruction and Ortho Spine
•BLK Centre for Bone Marrow Transplant
•BLK Cyber Knife Centre
•BLK Heart Centre
•BLK Centre for Renal Sciences and
Transplant
•BLK Centre for Neurosciences
•BLK Centre for Digestive, Liver Diseases
and Liver Transplant
•BLK Centre for Cochlear Implant
•BLK Centre for Plastic, Reconstructive,
Aesthetics, Burns and Craniofacial Surgery
•BLK Centre for Critical Care
Centres of Excellence
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10. 1959
1984
2009
2011
2012
2013
2014
BLK commissioned by Dr BL Kapur, inaugurated
by Pandit Nehru, then Prime Minister of India
Rolled out
multi-speciality
programs:
Ortho,Plastic
Surgery,
Dental,Opthal,
GenMedicine,
GenSurgery
Commenced
hospital
redevelopment
plans
2001
Radiant
commissionedthe
State-of-the-art,
650bed,Super
Specialityfacility
•Established regional
prominence with BLK
Cancer Centre:
•Centers of Excellence
for (COE):
−North India’s most
comprehensive unit
•Set up of Centre of
Excellence (COE) for
Critical Care
•Independent NABH
accreditation for the
Blood Bank
•Redefined corporate
identity and re-launched
the brand BLK
•Centers of Excellence
for (COE):
−Digestive & Liver
diseases
−Nephrology & Urology
−Bone Marrow
Transplant
•Commenced Kidney
Transplant Program
•Started Bariatric Care
Program
•Set-up dedicated
International Marketing
& Patient Careteam
•Ranked amongst top
10 super specialty
hospitals of Delhi by The
Week
•Commenced DNB
program for four
departments:
−Radii diagnosis
−Gastroenterology
−Anaesthesia
−Family Medicine
•Cyber-knife:
−Asia's 1st & world's 7th
installation
•Delhi’s fastest growing
Cadaver Transplant
programme
•Bone Marrow Transplant
becomes Asia’s largest
program: 200+ BMTs
completed within two
years
•Commenced Liver
Transplant Program
•Commenced DNB
program Medical
Oncology Department
•Winner of Asian
Hospital Management
Award
•Awarded best hospital
for excellence in
management of heart
attackby Lumen Global
•Launch of Children
Heart Institute
•Center of Excellence
(COE) for Venous
disorders
•Center of Excellence
(COE) for Plastic &
Cosmetic Surgery
•Center of Excellence
(COE) for
Neurosciences
•Commissioned PET
CT:
−Delhi’s 1st hospital with
coupled services PET
CT & Cyber-knife
−Center for Excellence
(COE) for Cardiac
Science
Proven track-record of establishing region’s most successful clinical programs
Journey till date…
10
2015-16
•Best Multi-Specialty
Hospital of the Year (Healthcare
Leaders Forum 2015)
•Asia's Best and Fastest
Growing Healthcare & Wellness
Brands (World Consulting and
Research Corporation & E&Y-
2015)
•Multi Speciality Hospital of the
year (MEDCON awards-2016)
•Patient Friendly Hospital (AHPI
2016)
•National Award for Excellence
in Cost Management (The
Institute Of Cost Accountants of
India-2016)
•Ranked 3
rd
in Delhi, ranked 4
th
in north Zone and Delhi NCR,
ranked 9
th
at National level
(Among the Super Specialty
Hospitals: Timesof India-2016)
•Heart Transplant program-2016

11. “Quality” milestones:
2010
NABH
accreditation-
Hospital
2010
NABL
accreditation
laboratory
2011
NABH
accreditation -
Blood bank
2012
Re-
accreditation
laboratory
2013
NABH
Re-
accreditation-
Hospital
Dr.B.L.KapurMemorialHospitalintroducesqualityinallitsservicesandtoensurethe
implementationofqualitystructure,thereisadedicatedteamworkingtowardsthe
setgoalsundertheleadershipofmanagement.
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2014
NABH
Re-
Accreditation
Blood bank
& NABL Re-
Accreditation:
Laboratory
2016
NABH
Surveillance
Blood Bank and
NABL Re-
accreditation
Laboratory
(APLAC)
2016
NABH
Re-accreditation
Hospital

12. The Lobby
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13. The OPD Area
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15. Journey in 2016…
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Parameter AnnualStatistics
EmergencyFootfall 30678
Total No of admissions 37656
Total OPD 232310
TotalInternational patient’s
admission
3805
Total no ofsurgeries done 10669
Average Occupancy 74.49%

16. Academic Courses and Training
Academics
•Approved for
•National Board of Examinations
•Anesthesia
•Gastroenterology
•Radiology
•Family Medicine
•Medical Oncology
•General Surgery
•Surgical Gastroenterology
•Surgical Oncology
•Fellowships in Minimal Access surgery
•Fellowships in Critical Care Medicine
•

17. Academic Courses and Training
Academics
•Proposed DNB Programmes
•Clinical Hematology
•Peadiatrics
•Nephrology
•Cardiology
•Orthopedics
•Pathology
•CTV Surgery
•Neurology
•Urology

18. Academic Courses and Training
Academic
Fellowships by
Societies
Federation of Obstetrics & Gynecological Societies of
India (FOGSI)
•Endoscopic Training course in Gynecology
•Training course in Infertility
Indian Society of Critical Care Medicine (ISCCM)
•Indian Diploma in Critical Care Medicine (IDCCM)
•Indian Fellowship in Critical Care Medicine (IFCCM)
•Indian Diploma in Critical Care Nursing (IDCCN)

19. Academic Courses and Training
Academic
Fellowships by
Societies
•Fellowship in Neonatology from National Neonatology
Forum
•Fellowship in Pediatrics from IndianAssociation of Pediatrics
Technician
Programme
•Diplomat Medical Laboratory Technology (DMLT)
•Diploma in Dialysis Technician
•Diploma in OT and CSSD

20. •Asia’s Largest Bone Marrow Transplant Centre.
•Asia’s first Cyber Knife VSI for inoperable Tumors.
•First hospital in North India to offer combined advantage of PET CT and Cyber
Knife.
•Largest Numbers of Cadaveric Transplants in NCR (29% ).
•Fastest growing Bariatric Surgery centre in the region.
Achievements

21. •RankedamongstDelhiNCR’stopSuperSpecialityHospitalssince2011by
TheWeekMagazine(oneofthelargestcirculatedmagazineinIndia).
•Rankedamongtop3hospitalsinNewDelhibyTimesofIndia2016
•Rankedamongoneoftop3hospitalsbyTimesofIndia’sHealthcareSurvey
2015inBariatric,Dermatology,Diabetology,Orthopaedics,PlasticSurgeryand
TrichologyinDelhi/NCR
•Rankedamongoneoftop5hospitalsbyTimesofIndia’sHealthcareSurvey
2015inBariatric,Dermatology,Diabetology,Orthopaedics,PlasticSurgeryand
TrichologyinIndia.
Achievements

22. •MedicalPartnersforIndianChampions’Leaguecrickettrophy
•HealthcarePartnersofDelhiWaveriders,franchiseHockeyteaminIndian
HockeyLeague
•HealthcarepartnersforInterSchoolFootballTournament(18schools
participating)
Achievements

23. Year Category Organization
2016
Human Resource Development Hospital Management Asia
2016
Smart Building Award Network 18 and Honeywell
2016 Comprehensive medical tourism
service provider company of the year-
2016
Frost and Sullivan
2016
Best hospital to work for
Association of Healthcare
Providers (India)
2016
Multi Specialty Hospital of the year
Association of Healthcare
Providers (India)
2016
Patient friendly hospital ASSOCHAM
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Achievements
Awards -Hospital

24. Year Category Organization
2015 Best Medical Superintendent of the year CMO Asia
2015
Asia's Best and Fastest Growing
Healthcare & Wellness Brands
World Consulting and
Research Corporation &
E&Y
2015
Best Multi-specialty Hospital Brand of
the Year
India Health & Wellness
(IHW) Summit
2015 Best Multi-Specialty Hospital of the Year
Healthcare Leaders Forum
2015 awards, NewDelhi
2015 Best Healing Environmental Hospital
Medgatetoday Awards,
New Delhi
2015
Innovations in Quality for service
Deliveryand Patient Safety Initiatives
GoldenGlobe Awards –
KaualaLampur, Malaysia
2015 Best Use of IT by a Hospital
Healthcare Leaders Forum
2015 awards
2015 Best Multi-Specialty Hospital of the Yearhlf.eletsonline.com
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Achievements
Awards -Hospital

25. Year Category Organization
2015
Best Patient safety Initiative: BLK
Medication Safety Drive
VijaywaniHealthcare
Leader & Achiever Awards
2015
Impact innovation of the year for
Implementing Enhanced Recovery
After Bariatric Surgery (ERABS)
Protocols
India Health & Wellness
(IHW) Summit
2015
Best Patient safety Initiative:-
Infection Control Program to
reduce Healthcare Associated
Infection (HAI)
VijaywaniHealthcare
Leader & Achiever
Awards
2015
Innovation in quality of service
delivery award:-Business Process
Re-engineering of Dietetics and
F&B
VijaywaniHealthcare
Leader & Achiever
Awards
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Achievements
Awards -Hospital

26. Year Category Organization
2014
Best Multispecialty hospital of the
year (Metro)
Indo-global healthcare
summit Expo, Hyderabad
2014
Healthcare professionals-Excellence
in Oncology and Hematology
Indo-global healthcare
summit expo,Hyderabad
2014
Innovations in Hospital Management
& Governance
Hospital Management Asia
2014 Asia's fastest growing Healthcare &
Wellness Brands
World Consulting & Research
Corporation (WCRC)
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Achievements
Awards -Hospital

27. Nursing Department Organogram
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Deputy Nursing Superintendent
Assistant Nursing Superintendent
Nursing Supervisor
Senior Ward Master/
Ward Sister
Ward Master/Ward Sister
Senior Staff Nurse
Staff Nurse
Nursing Aid
Nursing Superintendent
Nursing Service
Infection Control
Nurse/specialty Nurse
Senior Nursing educator
Nursing educator
Clinical Instructor
Nursing Education
Dy. Manager Nursing educator

28. Nursing Department Mission, Vision and Values
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Vision
Our vision is to provide high quality of patient care through advanced
nursing practice
Mission
•To deliver patient care in a warm and empathetic environment.
•To nurture a professional nursing practice environment that attracts and
retains qualified nursing professionals.
•To empower nursing professionals with excellent training and knowledge
enhancing workshops.
•To create specialty specific nursing team

29. Nursing Department Mission, Vision and Values.
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Values
T -Trust
H -Honesty
E –Empathy
P –Passion
I -Integrity
L –Learning
O -Ownership
T -Transparency
S -Skilful

30. Nursing Unit Facilities
-Less stress
-More time for
patient care
-Improve safety
-Reduce risk of
error
Work
process
Organizational
culture
Physical
Design
Technology
Infrastructure
-Efficient patient
assignment
-Open communication
-Shared decision
making
-Supervision/
guidance by seniors
-Cohortingof
patients
-Strong inter disciplinary
collaboration (dietitian,
physiotherapist, GREs,
Pharmacist, House
Keeping & F& B)
-Nurse autonomy and
control
-Respect for Nurses
-Visibility,
-Adequate Supply
equipments
-various work area
-Privacy
-Security/ CCTV
-Uniform design of floor
-Staff rest rooms
-Recreation facility
•Pneumatic Tube System
•Hospital Information
System
•Patient Call bell System
•Intranet
•Bar code system for
samples
•Printers and Photocopy
•Wi Fi

31. Nursing Manpower Planning
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•Total Nursing staff : 852 to 948
•Area wise distribution:
ICUs: 300
Wards: 272
Other Areas: 378
•Infection Control Nurses : 2 ( Link Nurses : 17)
•Nursing Educators : 6
•Specialty Nurses:14

32. Education Communication & Guidance
•Competency Assessment (Department Vise)
•Level 1 (within 1 month)
•Level II (Within 3 months)
•Level III (within 6months)
Nursing Induction Training / BLS
Departmental Induction Training
•Probation Evaluation
Functional Training & On Job Training
(Top 10 module, Quality Training, Nursing
Protocol. Soft skill, MOM, Fire & Safety)
Advanced Training
(ACLS/PALS/NALS)
Privileging (Department vise)
Workshops / CNE/ Mock Drills/ Nursing
Leadership Training Program
Resources
•Nursing Education Team
•Department of Quality Management
•Dietitians, Physiotherapist, Blood Bank,
•Biomedical Engineering Team
•HR Training Team
•Clinicians
•External Lectures
•Conferences
Mannequins
•BLS mannequins –Adult/
child/ Infant
•ACLS manikin with Simulator
•Nursing Annie for Procedures
•Dummy Arm for IV cannulation
•Airway Manikin

33. Education Communication & Guidance
Top 10 Modules:
i. Top 10 Drugs
ii. Top 10 Diagnosis
iii. Top 10 Investigations
iv. Top 10 Equipments
v. Top 10 Procedures
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34. 6/25/2024 34
0
10
20
30
40
50
60
70
80
90
100
Jan-16Feb-16Mar-16Apr-16May-16Jun-16Jul-16Aug-16Sep-16Oct-16Nov-16Dec-16
86
90 88 88 89 87
90 88 87
93
81
90
OP Satisfaction Index
0
10
20
30
40
50
60
70
80
90
100
Jan-16Feb-16Mar-16Apr-16May-16Jun-16Jul-16Aug-16Sep-16Oct-16Nov-16Dec-16
88 89
88
89 88 89 88 90 90 89 87
88
IP Satisfaction Index
Satisfaction indices

35. 6/25/2024 35
0
10
20
30
40
50
60
70
80
90
100
93 94 95 94 94 94 95 95 95
93 93 94
Nursing Patient Satisfaction Index

36. 6/25/2024 36

37. One Passion –
Passion for Healing
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38. 6/25/2024 38