OB introduction,workplace behaviour.pptx

organisational behaviour at work place introduction

1. Organizational Behavior: Understanding People at Work

2. What is Organizational Behavior? OB is the study of individuals and groups in organizations, examining how people behave, act, and interact in a work environment. 1 Individual Level Focuses on personality, perception, and motivation. 2 Group Level Examines team dynamics, communication, and leadership. 3 Organizational Systems Analyzes culture, structure, and policies. Example: A company notices high employee turnover. An OB approach helps identify poor leadership and lack of recognition as causes.

3. Definition of OB “Organizational Behavior is a field of study that investigates the impact individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.” – Robbins

4. Key Elements of OB Individuals Personality, attitudes, emotions, perception, motivation, learning. Groups Communication, leadership, power, politics, conflict, team dynamics. Structure Organizational design, culture, technology, work processes. KEY Goals of OB Explain why people behave the way they do. Predict future behavior in the workplace. Influence behavior to achieve organizational goals.

5. Motivation & Employee Engagement Company: Google OB Practice: Uses Job Enrichment and Intrinsic Motivation principles. Employees get “20% time” to work on personal projects that align with the company’s mission. Outcome: Created products like Gmail and Google Maps; boosts innovation and job satisfaction. Leadership Development Company: IBM OB Practice: Implements Transformational Leadership programs where managers are trained to inspire vision, encourage innovation, and mentor employees. Outcome: Increased leadership effectiveness ratings by 22% and improved retention of high-potential employees. Diversity & Inclusion Company: Accenture OB Practice: Applies Social Identity Theory and inclusive organizational culture initiatives — blind hiring, unconscious bias training, and ERGs (employee resource groups). Outcome: Women now make up 50% of its workforce (goal met in 2025) and the company reports higher creativity in project solutions.

6. Why OB Matters Understanding Organizational Behavior is crucial for improving various aspects of an organization. Boosts Productivity Helps improve employee output and efficiency. Enhances Satisfaction Increases job satisfaction and employee loyalty. Fosters Innovation Encourages new ideas and adaptability within the workplace. Reduces Turnover Decreases employee absenteeism and attrition rates. Example: Google’s people-oriented culture (OB focus) leads to high innovation and low attrition due to personalized benefits and open communication.

7. Importance of Interpersonal Skills Strong interpersonal skills are vital for managers to create positive work environments and drive organizational success. Builds trust and communication. Leads to stronger team collaboration. Enhances leadership effectiveness. Positively impacts organizational culture. Example: A manager who listens actively and gives feedback respectfully can reduce conflicts and build strong team morale. Example: A manager who listens actively and gives feedback respectfully can reduce conflicts and build strong team morale.

8. Management & Organizational Behavior Understanding the core principles of management is essential for applying organizational behavior concepts effectively. This section explores key management roles, skills, and approaches that influence how individuals and groups function within an organization. Effective management isn't just about achieving targets; it's fundamentally about understanding and guiding people. Organizational Behavior provides the framework to analyze human behavior in the workplace, offering insights into motivation, team dynamics, communication, and leadership styles. When managers integrate OB principles into their daily practices, they are better equipped to foster a productive, healthy, and engaged workforce, ultimately driving organizational success and adaptability.

9. Management Function How OB Helps Planning Understanding motivation & forecasting behavior helps set realistic goals. Organizing Insights into group dynamics and structure improve coordination. Leading Leadership theories & communication skills enhance influence. Controlling Behavior-based performance measures improve feedback systems.

10. Management Roles (Mintzberg’s Roles) Henry Mintzberg identified 10 key managerial roles, grouped into three categories: Interpersonal, Informational, and Decisional. Understanding these roles helps managers effectively navigate their positions and positively influence their teams by applying Organizational Behavior (OB) principles. 1 Interpersonal Figurehead, leader, liaison. 2 Informational Monitor, disseminator, spokesperson. 3 Decisional Entrepreneur, disturbance handler, resource allocator, negotiator. Interpersonal Roles: Managers engage with people both inside and outside the organization. As a Figurehead , they perform symbolic duties; as a Leader , they motivate and guide employees; and as a Liaison , they build and maintain external networks. Informational Roles: These roles revolve around processing and communicating information. Managers act as Monitors by seeking information, Disseminators by transmitting internal information, and Spokespersons by sharing organizational information externally. Decisional Roles: These roles involve making critical choices. The Entrepreneur initiates new projects, the Disturbance Handler takes corrective action during crises, the Resource Allocator decides where resources are applied, and the Negotiator represents the organization in major discussions. Example: A CEO acting as a Spokesperson presents new products, while a project manager as a Disturbance Handler resolves team conflicts, illustrating how OB principles guide practical management actions.

11. Management Skills (Katz’s Model) Robert Katz identified three crucial skill sets for effective managers: Technical, Human, and Conceptual. Organizational Behavior (OB) significantly enhances a manager's human and conceptual capabilities, aiding in understanding individual and group dynamics, and strategic thinking within an organizational context. 1 Technical Skills Knowledge & proficiency in a specific field (e.g., Excel). 2 Human Skills Ability to work with others (e.g., mediating disputes). 3 Conceptual Skills Ability to analyze & solve complex problems (e.g., planning change). These skills are crucial for managers at all levels, though their relative importance shifts. Technical skills are often most vital at lower levels for direct task execution. Human skills are universally important for working with and motivating people, a core management function. Conceptual skills become increasingly critical at higher management levels for strategic thinking and problem-solving at an organizational scale. OB provides frameworks to develop these essential capabilities. Example: An HR manager uses human skills to mediate team conflict, conceptual skills to strategize department redesign, and technical skills to analyze employee data for the redesign.

12. Effective vs. Successful Managers (Robbins' Study) Robbins' influential study differentiated between two distinct types of managers: effective managers, defined by their ability to achieve high task completion and team productivity, and successful managers, characterized by rapid career advancement within the organization. This research highlighted significant disparities in how these two groups allocated their time. Activity Effective Managers Successful Managers Networking 19% 48% Communication 44% 28% HR Management 26% 11% Traditional Management 11% 13% The study revealed that successful managers dedicated significantly more time to networking activities, prioritizing interactions with influential people. In contrast, effective managers invested more effort in communication and human resource management, focusing on fostering stronger team performance and employee well-being. Example: An effective manager excels at resolving team conflicts through clear communication, directly improving team output. Meanwhile, a successful manager might prioritize building relationships with senior executives to accelerate their career trajectory.

13. Disciplines Contributing to OB Organizational Behavior is an interdisciplinary field, drawing essential insights from various social sciences to provide a comprehensive understanding of workplace dynamics and human behavior in organizational settings. Psychology Examines individual behavior, including motivation, personality, and perception in organizations. Sociology Focuses on group behavior, organizational structure, and culture. Social Psychology Studies individual influence in groups, crucial for leadership and teamwork. Anthropology Provides insights into cultural differences and their impact on organizations. Political Science Explains power dynamics and conflict resolution within organizations. By integrating knowledge from these diverse areas, OB offers a holistic perspective, helping us understand why people behave the way they do and how these behaviors impact overall organizational effectiveness.

14. Challenges and Opportunities in OB The dynamic global environment and rapid technological advancements present both significant challenges and exciting opportunities for modern managers and their teams. Challenges Workforce diversity: Managing complexities and leveraging strengths of a diverse workforce. Globalization: Navigating cross-cultural differences and managing global teams. Technological advancements: Addressing implications of remote work, information overload, automation, and AI . Change and innovation: Leading through disruption and fostering continuous improvement. Ethical behavior: Ensuring integrity and promoting social responsibility. Opportunities Positive work culture: Enhancing engagement, well-being, and talent retention. Effective teams: Building collaborative and productive teams with psychological safety. Leadership development: Cultivating inspiring leaders with emotional intelligence and adaptability. Productivity through technology: Utilizing new tools to streamline processes and empower employees. Sustainability: Integrating environmentally and socially responsible practices. Addressing these challenges and seizing opportunities are central to effective management and organizational success.

15. Key Takeaways Organizational Behavior is essential for modern management, enhancing personal and organizational effectiveness. OB is Interdisciplinary Draws from psychology, sociology, and other fields to understand workplace dynamics . Addresses Modern Challenges Helps navigate diversity, technology, and ethical demands in today's work environment. Unlocks Opportunities Improves leadership, fosters positive culture, and enhances team performance. Mastering OB concepts helps you become a more empathetic, strategic, and effective manager.