Dr.Preetam.Khandelwal
FMS,University of Delhi,Delhi
How big is the stress problem?
Very big and growing
There are potential stressors in all
human activities
Work Stress and Its Management
Stress
A dynamic condition in which an individual is confronted
with an opportunity, constraint, or demand related to
what he or she desires and for which the outcome is
perceived to be both uncertain and important.
Work Stress and Its Management
Constraints
Forces that prevent individuals
from doing what they desire.
Demands
The loss of something
desired.
MISCONCEPTIONS
1. All stress harmful
2. Must be avoided
3. Hard work kills
4. Not Organization’s problem
TRUTHS
No life without stress
Cannot be avoided
Progress of mankind
Not only individual, but Org as well ,
affected
Stress kills, not hard work
An individual experience
Work Stress and its Management
.
Stressor: The person or event that triggers the stress
response
Eustress:Healthy ,normal stress
Distress: Adverse Psychological,physical,behavioral
and organizational consequences due to stressful
events
Strain: Distress
NEGATIVE STRESS
It is a contributory factor in minor conditions,
such as headaches, digestive problems, skin
complaints, insomnia and ulcers
Excessive, prolonged and unrelieved stress can
have a harmful effect on mental, physical and
spiritual health.
NEGATIVE STRESS
POSITIVE STRESS
Stress can also have a positive effect, spurring
motivation and awareness, providing the
stimulation to cope with challenging situations
Stress also provides the sense of urgency and
alertness needed for survival when confronting
threatening situations.
POSITIVE STRESS
THE INDIVIDUAL
Everyone is different, with unique perceptions of,
and reactions to, events
There is no single level of stress that is optimal
for all people
Some are more sensitive owing to experiences in
childhood, the influence of teachers, parents and
religion etc
Inverted-U Relationship between Stress and
Job Performance
Potential Sources of Stress
Environmental Factors
–Economic uncertainties of the business cycle
–Political uncertainties of political systems
–Technological uncertainties of technical innovations
–Terrorism in threats to physical safety and security
Potential Sources of Stress
Organizational Factors
–Task demands related to the job
–Role demands of functioning in an organization
–Interpersonal demands created by other employees
–Organizational structure (rules and regulations)
–Organizational leadership (managerial style)
–Organization’s life stage (growth, stability, or decline)
Potential Sources of Stress (cont’d)
Individual Factors
–Family and personal relationships
–Economic problems from exceeding earning capacity
–Personality problems arising for basic disposition
Individual Differences
–Perceptual variations of how reality will affect the
individual’s future.
–Greater job experience moderates stress effects.
–Social support buffers job stress.
–Internal locus of control lowers perceived job stress.
–Strong feelings of self-efficacy reduce reactions to job
stress.
Work related
Non-work related
Episodic
stress
Type 1
(e.g.Re-
organisation)
Type11
(e.g.Marriage)
Chronic
stress
Type 111
(e.g. Too
much, too little
work)
Type 1V (e.g.
Concern over
economy)
POTENTIAL SOURCES OF STRESS
SOURCES OF STRESS
Diagnosing stress important
Episodic stress both on and off the job causes
disruptions ,triggers a chain reaction ,requires
personal adjustment
Chronic stress even after we become accustomed
to it causes pressures that induce illness ,lower
feelings of satisfaction ,inhibit growth and work
effectiveness
Life Styles and Stress
We embrace material goods, conveniences,”the good life”
we thus ,reduce are ability to cope with stress
We reward competition and achievement above most other
human endeavours
We design our life around left brain and increase the amount of
stress in our daily lives
We ignore our physical, mental and spiritual wellness
Consequences of Stress
High LevelsHigh Levels
of Stressof Stress
PhysiologicalPhysiological
SymptomsSymptoms
BehavioralBehavioral
SymptomsSymptoms
PsychologicalPsychological
SymptomsSymptoms
A Model of Stress
Stage 1-Alarm
The body shows characteristics
of the first exposure to the stressor
,increase BP, high respiration rate
Stage 2- Resistance
As stressful condition persists
person resists stress ,(Anxiety,
tension,accidents ,poor
decision making,illness)
Stage 3- Exhaustion
Resistance fails,headaches,high BP
Because of long exposure to same stress
General Adaptation Syndrome
Personality
Type A’s
2.are always moving, walking, and eating rapidly;
3.feel impatient with the rate at which most events take place;
4.strive to think or do two or more things at once;
5.cannot cope with leisure time;
6.are obsessed with numbers, measuring their success in
terms of how many or how much of everything they acquire.
Type B’s
2.never suffer from a sense of time urgency with its
accompanying impatience;
3.feel no need to display or discuss either their achievements
or accomplishments;
4.play for fun and relaxation, rather than to exhibit their
superiority at any cost;
5.can relax without guilt.
The Necessity for Life-Style Change
It is important to take a holistic perspective or
a “systems” approach to understanding stress
Holistic perspective: Three key dimensions of life
ILLNESS WELLNESS
- __________________________________ +
DEPRESSION HAPPINESS
- __________________________________ +
ALIENATION INTEGRATION
- __________________________________ +
THE PSYCHOLOGICAL DIMENSION
THE PHYSICAL DIMENSION
THE SPRITUAL DIMENSION
Managing Stress
Individual Approaches
–Implementing time management
- life style management -diet,exercise,yoga
–Increasing physical exercise
–Relaxation training/Meditation
–Expanding social support network
- Behavioral techniques—learn to react
differently
- Cognitive technique—
think yourself out of stress
TIME MANAGEMENT
Prioritizing activities by
importance & urgency
Prioritization -Make a list
•What MUST be done
•What SHOULD be
done
•What would you
LIKE to do
Scheduling – Plan your
Day
•Schedule Quite hour,
Interruptions, Personal
time, Balance
Time Management
Knowing your daily cycle
Doing high demanding jobs when you are alert
and active
Delegate & Follow-up
•Trust yourself to relinquish control
Edit your Life - Learn to drop unimportant
activities
Managing Stress
Organizational Approaches
–Improved personnel
selection and job placement
–Training
–Use of realistic goal setting
–Redesigning of jobs
–Increased employee
involvement
–Improved organizational
communication
–Offering employee
sabbaticals
–Establishment of corporate
wellness programs
Tips for managers
we must commit ourselves to action
Learn effective stress –management techniques
Recognise that stress and stress management are unique
for each of us
we must be patient
Accept stress management as a life long learning process
Approach stress management one step at a time
Tips for managers
Become knowledgeable about stress
Take a systematic approach to problem solving
Come to terms with your feelings
Develop effective behavioural skills
Establish and maintain a strong support network
Concentrate on positive spiritual development
ABC STRATEGY
A = AWARENESS
What causes you stress?
How do you react?
ABC STRATEGY
B = BALANCE
There is a fine line between positive /
negative stress
How much can you cope with before it
becomes negative ?
ABC STRATEGY
C = CONTROL
What can you do to help yourself
combat the negative effects of
stress ?
Taking responsibility
for your own health
and well –being is one
of the most important
keys to successful
stress management
and life style change
Type A Scoring
120 or more A+
106-119 A
100-105 A-
90-99 B+
Less than 90 B