Objective of Crowd Management for seafarers.pptx

Seam 5 preliminary

1. OBJECTIVE OF CROWD MANAGEMENT

2. CROWD MANAGEMENT is the act of aiding and controlling large crowds aboard your ship and keeping crews calm during emergencies or chaotic circumstances. 

3. What Is Crowd Management Training? Crowd management training is learning about your vessel, relevant rules and regulations and practicing emergency protocols. During crowd management training, crew members learn the skills they need to help navigate and control large crowds that occur on a passenger vessel, both naturally and during emergencies. By participating in crowd management training, each member of the crew will know how to respond and what their responsibilities are in each possible scenario.

4. Best Practices for Ship Crowd Management

5. 1. Know Your Crowd Analyze who your crews are, as well as the different activities they will be engaging in once aboard your ship. Identify key areas where crowds or crew could form or hazardous situations could arise.

6. 2. Be Prepared The first step in proper crowd safety preparation is to know your vessel. What is the gathering capacity of each area? Which areas are unsafe for crew? Are there any weak areas or temporary structures that require special attention? Prepare for as many possible outcomes as you can, and review this plan with your crew until everyone understands the protocol.

7. 3. Have an Alert System One essential part of ensuring crowd safety is implementing a type of alert system for crew. This way, should something go wrong or an emergency arise, you already have a streamlined process in place for keeping everyone informed and up-to-date about where they need to be and what they need to do once they get there.

8. 4. Train the Crew When emergencies occur, passengers look to the crew for assurance and instruction. For this reason, you must train your crew to remain calm under pressure and do their best to  instill confidence , even when they are unsure what is happening, so passengers will be more likely to listen to their instructions and refrain from panicking. The best way to make sure your crew remains calm is to have a thorough and ongoing crowd management training program in place.

9. 5. Use Signs and Equipment One way to minimize chaos and limit passenger confusion is to use signs and equipment to your advantage. By clearly marking essential public areas and hanging instructional signage, passengers will not have to rely on the crew for information unless necessary.