Operational manuals and control..............................

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1. Operational Manuals and Control

2. Definition The operations manual is the documentation by which an organization provides guidance for members and employees to perform their functions correctly and reasonably efficiently. It documents the approved standard procedures for performing operations safely to produce goods and provide services.

3. Cont….. That’s  a lot  of growing information for your average employee to learn and remember. Therefore, it’s important that all this information is documented and easily accessible by employees so they can perform their duties. This is why most companies should create an Operations Manual.

4. Cont… The operations manual is the documentation by which an organization provides guidance for members and employees to perform their functions correctly and reasonably efficiently. An operations manual is a magical solution that will help you streamline your business! It not only improves the scalability of your business but covers different business aspects such as employee training, marketing, knowledge management, SOP, and much more.

5. Cont… Operations manuals may differ from company to company and they may also vary in size; while some companies create operations manuals that are multiple pages long, some stick with a few documents. So without further ado, let’s dive straight into learning about what, why, and how of an operations manual!

6. Cont… An operations manual is like the encyclopedia for your business! It is an insightful set of documentation related to all the company know-how . If created correctly, it provides guidance to someone, unfamiliar with the day-to-day plan of action for operating your business.

7. How it works? An average operations manual quips you with the following aspects: How do you carry out a specific procedure? What do you do in case of an emergency? Details of company information Employee handbook

8. Cont… This official document is a way of ensuring that you and your team can efficiently carry out tasks with constant results. With an operations manual, human errors are minimized and everyone in the organization accurately knows what they need to do to get those results, how do they deliver results, and to whom!

9. Importance of an Operations Manual! Process Efficiency Sustainable Knowledge Employee Accountability Discipline Productivity Guest satisfaction Business growth Motivation

10. Cont… Having your standard operating procedures documented makes it easier to train new employees, saves time, makes your business more scalable, reduces your liability risks and adds market value to your company. Here's a closer look at some of the reasons your company needs a documented operations manual .

11. Cont… It helps train new employees as it reduces the learning curve It allows you to record and preserve the knowledge that is limited to a few experts in the company It helps improve and standardize processes It lets you quickly identify the suitable personnel when it comes to assigning or delegating tasks It reduces liability and makes your business more scalable   It helps make everyone accountable for the work they do It allows you to store important information such as process maps, employee contact details, business policies, etc. in one central location that can be easily accessed by everyone

12. What to Include in an Operations Manual? Company hierarchy Job descriptions & Contact details Businesses processes & policies Emergency procedures Company contact information (address, phone, fax, website URL, email addresses for key departments) Hours of operation .

13. Cont… Organizational chart. Job descriptions for each job in the company O Password lists or where to find them. Emergency procedures. Disaster recovery plan. Contact info

14. Writing the manual The key to the successful development of your manual comes from allowing the time and people resource at the outset to produce the manual. You need to put a small team together of people who know the operation of your business intricately. They then need to be given the time to compile the manual.

15. Cont… For each section of your business operations you need to: Outline the main functional areas of your operation Divide each of these areas into easy to understand sub-sections Record, in simple but detailed terms, for each part of the operation the: how to, do’s and don’ts, what ‘best’ is, and how to monitor and correct

16. Cont…. Thank You!!! Any Questions???