Operations Management in Hospitality and Tourism Business.pptx.pdf

Very useful

1. Operations
Management in
Hospitality and
Tourism Business
Dr. Rafael M. Bachanicha
Doctor of Philosophy in Management (PhDM, CIT-U)
Master of Science in Hotel & Restaurant Management (MSHRM,
PWU Manila)
Master in Business Administration (MBA, SPUS)
Bachelor of Science in Hotel and Restaurant Management
(BSHRM, SPUS)

2. Objectives
1 2 3 4 5
Explain the
meaning of
operations
management

Identify special
considerations
in operation
management

Discuss the
importance of
teamwork
and support

Elucidate the
characteristics
of teams

Identify factors to
consider when
allocating tasks

2 Presentation title 20XX

3. What is Operations
Management?

‘operations management is the day-to-day management of the
site. It is about marshalling the attraction’s resources, notably
the staff and physical equipment such as machinery, to provide
a satisfactory service for the customer and an acceptable rate of
return on the use of these resources. The goal of operations
management at attractions is the smooth and efficient operation
of the site. … In a sense it could be said that everyone on site is
involved in operations management as, in a service activity,
everyone is part of the operation. Furthermore, the activities of
financial, human resources and marketing managers also have
an effect on how the site operates.’

3

4. Special
Considerations in
Operations
Management
❖Understand the process that are
essential to what a company does
❖Solid understanding of logistics
❖Local and global trends
❖Customers’ feedback management
❖Coordinating and developing new
processes
❖Annual/Monthly budget
management
❖Management of resources

6. Teamwork and Support
6 Presentation title 20XX
•Teamwork is classified as the collective actions towards a number
of people towards a collective goal.
•The groups that work together carrying out the organization’s
tasks are like an engine that enables the other parts of the whole
to work.
•The nature of people working together is that a harmonious
environment is considered a desirable one. The work to be done
brings the people together, and social interaction characterizes
how they complete their respective tasks.
•Each team member brings with them their unique characteristics,
experiences, knowledge and skills which, when used correctly, can
have a positive impact on customers.
•Everyone has different strengths and these should be celebrated
and used for the benefit of the customer.
•Synergy is a phrase that represents the concept of effective and
successful teams. It is the concept where the accumulated actions
of a group are more powerful than the sum of individual efforts.
•One way to improve teamwork is to get individual staff members
involved in each activities that require them to work together.

7. 7 Presentation title 20XX

8. Characteristics of
Teams
8 Presentation title 20XX
•Having a common goal
•Work interdependently with
each other
•Independent job functions
•Enjoy working together
•Accountability
•Empowerment
•Understand the importance
of teams

9. 9 Presentation title 20XX

10. Work Team
Responsibilities
Respect all members of the team
Obeying lawful orders
Confidentiality and privacy requirements
Safety and care with respect to occupational
safety and health requirements
Terms and conditions of own
employment

12. Factors to Consider When Allocating Tasks
The urgency
associated
with the task
Distribute
workloads
and
opportunities
equally

Consider
staffing
availability
and work
habits

Staff
preferences

Consider
staff’s
experience
and skills

14. Summary

✔Special considerations in operations
management
✔Teamwork and support
✔Characteristics of teams
✔Reporting deadlines
✔Work team responsibilities
✔Factors to consider when allocating
tasks
✔Communication avenues

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15. 15

16. Thank you
Dr. Rafael M. Bachanicha
rafaelbachanicha3@gmail.
com
[phone]