orders overview

orders overview

1. Orders Overview
In this module, we will discuss:-
1.Overview of the Orders tab
2.Understanding the Orders and its types
3.About SLA(Service-level agreement)
4.SLA breach and cancellation penalties

2. Overview of the Orders tab
Learn in detail about the Orders tab

3. Overview of the Orders tab
Orderstab:Here,youcancheckallyourorders
SelectFilter:YoucanusethisfiltertosearchyourordersusingtheirdifferentIDsorstages.E.g.OrderID,ItemID
DateFilter:Youcanusethisfiltertoviewyourorderswithinaspecificdaterangeorviewyouroldorders
Tip -You can search multiple values separated by a space in the search filter
The following tab allows you for easy management of tasks that includes shipping, tracking, and processing an order-

4. Overview of the Orders tab
Confirm&Pack:Youwillseeallyournewordersthatneedtobeprocessedhere
RequestPickup:Thisisthestagewhereyouwillrequestfortheorder’spickup
ToHandover:Here,youwillseethoseorderswhosepickupisawaited
Allorders:Youwillbeabletoseeyourordersofallthestageshere
These are the Order stages through which your orders will move while getting processed-

5. Overview of the Orders tab
More:ThisiswhereyouwillseetheShipped,Delivered,andCancelledorders
Shipped:Checkallyourshippedordershere
Delivered:Checkallyourdeliveredordershere
Cancelled:Here,youcancheckalltheorderscancelledbyyouandthecustomer

6. Overview of the Orders tab
DownloadOrderDetails(CSV):Here,youcandownloadthelistofyourordersinaCSVformat
DownloadOrderDetails(CSV)dropdown:Theseoptionswillhelpyoutoprocessyourordersinbulk
These are the tabs that allow you to process all your orders in one go (in bulk) -

7. Overview of the Orders tab
UrgentOrders:Thesearetheorderswhichdemandanimmediateaction.Here,youcanviewthoseorderswhoseSLAisbreaching
soonorhasalreadybeenbreached
Sortby:YoucaneasilysorttheordersbytheirorderManifestdateorShippingdate
Urgencyfilter:Youcanapplytheurgencyfiltertoviewyoururgentorders

8. Overview of the Orders tab
Here, you can check the quantity of the urgent orders with respect to their stages

9. Overview of the Orders tab
Standard: These orders need to be shipped within the standard SLA
Fast Forward: These orders are to be shipped within the FAST FORWARD SLA

10. Overview of the Orders tab
RequestPickupBy:Thistabwouldinformyouaboutthelastdateandtimebywhichyoushouldraisetherequestforpickup.
ShipBy:Hereyoucanchecktheshippingdeadlineoftheorder(bywhichtheordershouldbemarkedasshipped)
ViewMoreDetails:Clickheretoviewthecustomer,warehouseandcourierdetails

11. Understanding
the Orders and its types

12. What is an Order?
•When a customer purchases any product from your catalogue, it is termed as an Order
•An Order may include one or more products
•Each product of an Order has an Item ID
You acknowledge the
order
Shipped to delivery partner
The customer receives
the product
Customer places an
order
You pack the same and
request for its pickup
Journey of an Order

13. There are two types of Orders
Multiple Orders
•When the customer has purchased only one item from you
•It has only one Order ID and one Item ID
Single Order
•When the customer has purchased more than one item or more than one unit of
the same item from you
•It has a single Order ID and more than one Item IDs

14. Understanding the Service Level
Agreement (SLA)
Learn in detail about the SLA, its tracking, and various penalties

15. What is a Service Level Agreement (SLA)?
A Service Level Agreement (SLA) is your promise to ship your products to your customers within a certain number of days
You can check your ‘days left for shipping’ in the Seller Panel under the Orders tab
Note –If the SLAis breached,theorderwillbeauto cancelledandyouwillbe charged their penalties

16. Various scenario and penalties
Scenario Penalties
1.Ordercancelledbyyoubeforeshipdeadline
2.Ordernot‘shipped’byshipdeadline
7%ofsellingpriceisdeductedasacancellationpenalty
3%ofsellingpriceisdeductedasSLAbreachpenalty
1.Order‘shipped’withinthegraceperiod 3%ofsellingpriceasSLAbreachpenaltyleviedatshipdeadline
breachedstageremains
Order
received
Ship deadline
breached
Auto
cancelled
Dispatch SLA
1 day grace period
3%ofsellingpriceasSLAbreachpenaltyand7%ofsellingprice
isdeductedascancellationpenalty
3%ofsellingpriceasSLAbreachpenaltyleviedatshipdeadline
breachedstageremainsand7%ofsellingpriceisdeductedas
cancellationpenalty
2.Ordercancelledbyyouingraceperiod
1.Ordernot‘Shipped’&‘Auto-Cancelled’aftergrace
period
Note-1. The minimum penalty amount will be Rs.35 on both SLA breaches and Cancellations by the Seller
2. These charges are exclusive of taxes

17. Tracking the SLA and cancellation penalties
ShipBy:
•TheshippingdeadlineisdisplayedontheOrderspanelforeachorder.
•Youareadvisedtogetyourordermarkedasshippedbeforetheshipdeadline
Penalties:
•IftheorderisnotshippedasperthedefinedSLA,theordermaygetauto-cancelled
•3%ofthesellingpriceisdeductedastheSLAbreachpenaltyforallcategories
•Inordertoavoidcustomerdissatisfaction,wegiveonedayasagraceperiodsothatyoucanshiptheorder
Note-1. The minimum penalty amount will be Rs.35 on both SLA breaches and Cancellations by the Seller
2. These charges are exclusive of taxes
Maximum Penalty of ₹41.30 will be levied for SLA Breach
Maximum Penalty of ₹41.30 will be levied on Cancellation

18. Tracking the SLA and cancellation penalties
•If the order is not shipped within the grace period, then the order will be auto-cancelled
•Once your order is cancelled, you will be levied with cancellation penalty, which will be a 7% of selling price as the
•The total penalty post cancellation of an order is: SLA breach Penalty which is 3% of the selling price + 7% of the selling price as a cancellation penalty
Note-1. The minimum penalty amount will be Rs.35 on both SLA breaches and Cancellations by the Seller
2. These charges are exclusive of taxes

19. Thanks everyone!
For any query, please raise a ticket using the Seller Helpdesk tab on your seller panel