Organisational behaviour

Organisational behaviour is primarily concerned with that aspect of human behaviour which is relevant for organisational performance. It studies human behaviour at individual level, group level, and organisational level.

1. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector –9, Dwarka Institutional Area, New Delhi-75
Affiliated to Institution of G.G.S.IP.U, Delhi
ORGANISATIONAL
BEHAVIOUR (OB)
BBA201
INTRODUCTION TO ORGANISATIONAL BEHAVIOUR
PINKI BHARDWAJ
ASSISTANT PROFESSOR

2. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector –9, Dwarka Institutional Area, New Delhi-75
ORGANISATIONAL BEHAVIOUR
OrganisationalBehaviourisdefinedastheunderstanding,prediction
andmanagementofhumanbehaviourinorganisations.
-Fred Luthans
OBisprimarilyconcernedwiththataspectofhumanbehaviourwhich
isrelevantfororganisationalperformance.Itstudieshumanbehaviour
atindividuallevel,grouplevel,andorganisationallevel.
Itappliestheknowledgegainedaboutindividuals,groups,andthe
effectoforganisationstructureonbehaviourtowardstheendofmaking
organisationsworkmoreeffectively.

3. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector –9, Dwarka Institutional Area, New Delhi-75
Nature of Organisational Behaviour
•A field of Study and not a Discipline.
•Interdisciplinary Approach.
•An Applied Science.
•Normative and Value Centered.
•Humanistic & Optimistic.
•Oriented towards Organisational Objective.
•A Total Systems Approach.

4. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector –9, Dwarka Institutional Area, New Delhi-75
ORGANISATIONAL BEHAVIOUR
MODELS
Modelsaretheframeworksofdescriptionofhowthingsworks.Eachmodelin
O.B.makessomeassumptionaboutthenatureofpeople.ThefourO.B.
modelsare:
•AutocraticModel
IntheAutocraticmodel,managerialorientationistowardspower.Managers
seeauthorityastheonlymeanstogetthethingsdone,andemployeesare
expectedtofolloworders.
•CustodialModel
Inthecustodialmodel,themanagerialorientationistowardstheuseof
moneytopayforemployeebenefits.Themodeldependsontheeconomic
resourcesoftheorganisationanditsabilitytopayforthebenefits.

5. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector –9, Dwarka Institutional Area, New Delhi-75
ORGANISATIONAL BEHAVIOUR
MODELS
•SupportiveModel
Thesupportivemodeloforganisationalbehaviourdependsonmanagerial
leadershipratherthanonuseofpowerormoney.Theaimofmanagersisto
supportemployeesintheachievementofresults.Thefocusisprimarilyon
participationandinvolvementofemployeesinmanagerialdecision-
makingprocess.
•CollegialModel
Collegialmodelisanextensionofsupportivemodel.Itisbasedontheteam
conceptinwhicheachemployeedevelopshighdegreeofunderstanding
towardsothersandsharescommongoals.Employeesneedlittledirection
andcontrolfrommanagement.

6. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector –9, Dwarka Institutional Area, New Delhi-75

7. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector –9, Dwarka Institutional Area, New Delhi-75
CONTRIBUTING DISCIPLINES
ManydisciplineshavecontributedtothestudyofOrganisationalbehaviour.Themost
significantcontributorsare:
•Psychology
Psychologyisthestudyofhumanbehaviorwhichtriestoidentifythe
characteristicsofindividualsandprovidesanunderstandingwhyanindividual
behavesinaparticularway.Thisthusprovidesuswithusefulinsightintoareas
suchashumanmotivation,perceptualprocessesorpersonalitycharacteristics.
•Sociology
Sociologyisthestudyofsocialbehavior,relationshipsamongsocialgroupsand
societies,andthemaintenanceofsocialorder.Themainfocusofattentionisonthe
socialsystem.Thishelpsustoappreciatethefunctioningofindividualswithinthe
organizationwhichisessentiallyasocio-technicalentity.

8. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector –9, Dwarka Institutional Area, New Delhi-75
CONTRIBUTING DISCIPLINES
•Socialpsychology
Socialpsychologyisthestudyofhumanbehaviourinthecontextofsocial
situations.Thisessentiallyaddressestheproblemofunderstandingthetypical
behavioralpatternstobeexpectedfromanindividualwhenhetakespartingroup.
•Anthropology
Anthropologyisthescienceofmankindandthestudyofhumanbehaviourasa
whole.Themainfocusofattentionisontheculturalsystem,beliefs,customs,ideas
andvalueswithinagrouporsocietyandthecomparisonofbehaviouramong
differentcultures.Itcontributesinunderstandingtheculturaleffectson
organisationalbehaviour,effectsofvaluesystems,norms,sentiments,cohesionand
interaction.

9. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector –9, Dwarka Institutional Area, New Delhi-75
CONTRIBUTING DISCIPLINES
•Economics
Economicscontributesinunderstandingthedecisionprocess,methodsof
allocatingscarceresourcesintheorganisations,andtheimpactofeconomicpolicy
onorganisations.
•PoliticalScience
Thecontributionsofpoliticalscientistsaresignificanttotheunderstand
arrangementinorganizations.Itstudiesindividualsandgroupswithinspecific
conditionsconcerningthepowerdynamics,conflictsinorganisationsandoverall
administrativeprocess.

10. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector –9, Dwarka Institutional Area, New Delhi-75
CHALLENGES IN
ORGANISATIONAL BEHAVIOUR
•RespondingtoGlobalization
Businessoperationsarenolongerrestrictedtoaparticularlocalityorregion.
Company’sproductsorservicesarespreadingacrossthenationsusingmass
communication,internet,fastertransportationetc.
•ImprovingQualityandProductivity
Qualityistheextenttowhichthecustomersorusersbelievetheproductorservice
surpassestheirneedsandexpectations.
•EmpoweringPeople
Themainissueisdelegatingmorepowerandresponsibilitytothelowerlevelcadre
ofemployeesandassigningmorefreedomtomakechoicesabouttheirschedules,
operations,proceduresandthemethodofsolvingtheirwork-relatedproblems.
Encouragingtheemployeestoparticipateinworkrelateddecisionwillsizably
enhancetheircommitmentatwork.

11. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector –9, Dwarka Institutional Area, New Delhi-75
CHALLENGES IN
ORGANISATIONAL BEHAVIOUR
•ImprovingPeopleSkills
Technologicalchanges,structuralchanges,environmentalchangesareaccelerated
atafasterrateinbusinessfield.Unlessemployeesandexecutivesareequippedto
possesstherequiredskillstoadaptthosechanges,theachievementofthetargeted
goalscannotbeachievedintime.
•ManagingWorkforceDiversity
Thisreferstoemployingdifferentcategoriesofemployeeswhoareheterogeneous
intermsofgender,race,ethnicity,relation,community,physicallydisadvantaged,
homosexuals,elderlypeopleetc.Theprimaryreasontoemployheterogeneous
categoryofemployeesistotapthetalentsandpotentialities,harnessingthe
innovativeness,obtainingsynergeticeffectamongthedivorceworkforce.

12. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector –9, Dwarka Institutional Area, New Delhi-75
CHALLENGES IN
ORGANISATIONAL BEHAVIOUR
•StimulatingInnovationandChange
Today’ssuccessfulorganizationsmustfosterinnovationandbeproficientintheart
ofchange;otherwisetheywillbecomecandidatesforextinctioninduecourseof
timeandvanishedfromtheirfieldofbusiness.
•ImprovingEthicalbehavior
Thecomplexityinbusinessoperationsisforcingtheworkforcetofaceethical
dilemmas,wheretheyarerequiredtodefinerightandwrongconductinorderto
completetheirassignedactivities.Thegroundrulesgoverningtheconstituentsof
goodethicalbehaviorhasnotbeenclearlydefined.Differentiatingrightthingsfrom
wrongbehaviorhasbecomemoreblurred.