The overture of an opera or a musical typically provides listeners with an
introduction to the major musical themes or tunes of the work. We are draw-
ing on the notion of an overture to provide an introduction to this book. So
at the outset, you, the reader, are beginning the cycles of taking in what we
want to say, of making sense of it both in terms of organization development
and change (ODC) theory and practice and of shaping the actions you
take, whether as a manager, a non-executive member of an organization, an
ODC consultant or a student. There are three major content themes, which
are reflec ted in the three main parts of the book. Part I, comprising two chap-
ters, introduces the construct of organizational levels. Part II, with three
chapters, explores the subject of change in organizations. Part III, with seven
chapters, takes up the subject of strategic planning and its required strategic
change. Part IV concludes the book with a comprehensive case example and
the finale.
There are several process themes that deal primarily with methodology
and perspective. We are taking an action research approach to this book
whereby we invite you, the reader, to reflect on your own situation in the
light of the concepts and case situations presented and see how they inform
your own assessment of what is going on and what action you might plan to
take. The methodological framework under which you may be doing this
may have different titles: action research (Coghlan and Brannick, 2005), action
learning (Marquardt, 2004), clinical inquiry (Schein, 1987), work-based
learn ing (Raelin, 2000), action inquiry (Torbert, 2004), appreciative inquiry
(Watkins and Mohr, 2001), collaborative research (Adler et al., 2004), to
name a few. While we are using the term ‘action research’, we are using it
inclusively to cover the many applications of action-oriented research that
exist. We provide a diagnostic and action template for this action research
activity. We suggest four perspectives (Beckhard, 1972):
1 Senior managers.
2 Organizational members (i.e. those not in senior management posi-
tions).
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