ORGANIZATIONAL MISBEHAVIOUR OMB & Emotions.pptx

ORGANIZATIONAL Misbehavior

1. ORGANIZATIONAL MISBEHAVIOUR (OMB)

2. Employees may involve in Behaviour which are prohibited within the boundaries of organization Negative version of Behaviour leads to OMB Managing employee misbehavior takes an active position in that managers are responsible to act, solve, and correct problems Misbehavior is viewed as a form of antisocial behavior

3. Samples of Misbehavior at Work Arson Blackmail Bribery Bullying Cheating Dis c ri m i n a t i o n Dishonesty Espionage Fraud Incivility Intimidation Kickbacks Lying Misinformation Privacy violations Revenge Sabotage Sexual harassment Substance abuse Theft Threats Whistle blowing Withholding information (concealment)

4. Selected misbehavior Sexual Harassment Aggression and Violence Bullying Incivil i ty Fraud Substance Abuse at Work Cyberslacking S a botage Theft

5. Sexual harassment is displayed by unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature. Sexual harassment is a form of aggression and unethical behavior  Sexual harassment is a form of discrimination  Sexual harassment is illegal  Sexual harassment occurs because of power differences and lust  Sexual harassment occurs across gender lines and across sexual orientation lines Selected Misbehavior: Sexual Harassment

6. Selected Misbehavior: Aggression and Violence  Aggression at work – the effort of an individual to bring harm to:  others with whom the person worked for  others with whom the person currently works for  an organization (i.e., current or past)  The attempt to bring harm is intentional  It includes psychological as well as physical injury

7. Selected Misbehavior: Aggression and Violence Violence (or the threat of violence) creates a workplace climate of fear, uncertainty, anger, and hostility This type of climate creates stress for employees The increase in non-fatal violence and acts of aggression in the workplace may be the result of: 1.downsizing 2.poor management observation and anticipation skills 3.increased insecurity 4.increased pressure for more productivity 5.longer work hours

8. Selected Misbehavior: Bullying Bullying – repeated actions, that are directed to another worker, which are unwanted, which may be done deliberately or unconsciously, but clearly cause humiliation and distress that creates an unpleasant work setting

9. Selected Behaviour: Incivility Workplace incivility – involves acting rudely, discourteously, or in a demeaning manor toward others  It is a lack of respect for others  It appears to be on the increase outside and inside the workplace  Incivility can cause workplace conflicts and detract from productivity  To Balance , Firms are providing T&D

10. Selected Misbehavior: Fraud Fraud – the intentional act of deceiving or misrepresenting in order to induce another individual or group to give up something of value. A study of over 12,000 employees found 90 percent engaged at some time in workplace misbehaviors such as fraud, goldbricking, and sick time abuses 33 percent actually stole money or merchandise on the job

11. Selected Misbehavior: Fraud Fraud is a combination of motive and opportunity The opportunity to commit fraud is a ddressed through internal control systems. Ensuring fairness, good working conditions, and sound leadership are available can help reduce the motivation to resort to fraud

12. Selected Misbehavior: Substance Abuse at Work Substance abuse among workers represents billions of dollars in organizational financial loss Research concludes that workers’ substance abuse is a personal characteristic and has less to do with working conditions There is no accurate test that can predict current or future substance abuse

13. Selected Misbehavior: Cyberslacking 1.T he use of the Internet for personal reasons 2.It is a form of virtual goldbricking. 3.Personal cyberslacking can also place a burden on an organization’s computer network 4.Employees who access pornography sites on office computers may also contribute to sexual harassment behaviors

14. Selected Misbehavior: Cyberslacking 5.Electronic monitoring of employees on the job is now practiced by many U.S. organizations 6.E-mail, computer files, and interactions with customers 7.Organizations have used electronic monitoring information to fire employees who mix personal and organizational business

15. Selected Misbehavior: Sabotage Sabotage – involves damaging or destroying an organization’s or colleagues equipment, workspace, or data It is an expression of aggression or violence by something tangible Sabotage targets include: people equipment operations

16. Selected Misbehavior: Sabotage Angry employees covertly and overtly resort to sabotage to: get even correct a perceived wrong take revenge make a statement to others Attempts to minimize sabotage appear to focus on treating employees fairly and honestly

17. Selected Misbehavior: Theft Theft – the unauthorized taking, consuming, or transfer of money or goods owned by the organization Stealing is not limited to tangible property Data, information, and intellectual property can and are stolen Theft is a serious issue that managers need to address

18. Selected Misbehavior: Theft Electronic surveillance is increasingly used to stop or catch thieves Organizations have also increased their use of honesty or integrity tests to identify theft-prone job candidates before hiring them Use of these tests is inconclusive

19. KEY FACTORS IN OMB Antecedents Mediators Outcomes Costs

20. Management Interventions -are the actions taken by managers to prevent, control or respond to harmful misbehavior.