Overview of iso 9001

ISO 9001:2015 and how it can bring benefits to organisations in any sector and of any size. We take an overview based on some case studys from ISO.org.

1. An Overview ISO 9001:2015

2. W hat is ISO 9001? ISO 9001:2015 An Overview I S O 9 1 i s a s t a n da r d t h a t s e t s o u t t h e r e qu i r e m e n t s f o r a q ua l i t y m a n a g em e n t s y s t e m . I t he lp s b u s i n e ss e s a n d o r g an is a t ion s t o b e mor e e ff i ci e n t a n d im p r o v e c u s t o m e r s at i s f a c t i o n . A n ew ve r s io n o f t h e s t a n da r d , I S O 9 1 : 2 1 5 , h a s j u s t b e e n l a un c h ed , r e p l a c i n g t h e p r e v i o us v e r s io n ( I S O 9 1 : 2 8 ) .

3. What is a quality management system? ISO 9001:2015 An Overview A qualit y man a g emen t s y s t e m i s a w a y o f defini n g ho w a n o r g anisatio n ca n mee t th e r equi r ement s of it s cus t omer s an d othe r sta k eholder s affec t ed by it s w ork . IS O 900 1 i s base d o n th e ide a o f c ontinua l impr o v e ment . It doesn’t specif y w ha t th e obj ect i v e s r elati n g t o “ qualit y” or “meeti n g cus t omer needs ” should be, but r equi r e s o r g anization s t o defin e thes e obj ect i v es themse lv e s an d c ontinual l y imp r o v e thei r p r o c esses i n o r d e r t o r e a c h t h e m .

4. Who is ISO 9001 for? ISO 9001:2015 An Overview ISO 9 00 1 i s suit a bl e fo r o r g anisation s o f al l types , sizes and sec t or s . In fact, one of the key improvements of the newly revised IS O 90 1 : 2 1 5 was to make it more applicable and a cc essibl e t o al l type s o f en t erprise s . Smaller companies that do not have staff dedicated to quality can still enjoy the benefits of implementing the standard – ISO has many resources to assist them.

5. What benefits will it bring to my business or organisation ? ISO 9001:2015 An Overview Implementi n g a qualit y man a g emen t s y s t e m wil l hel p y o u : A sses s th e o v e r al l c on t ex t o f y ou r o r g anisatio n t o defin e w h o i s affec t e d b y y ou r w or k an d w ha t they expec t f r o m y ou . Thi s wil l en a bl e y o u t o c lear l y sta t e y ou r o b j e c t i v e s an d identif y ne w business oppo r tunities . Pu t y ou r cus t ome r s fir st , maki n g su r e y ou c onsis t ent l y mee t thei r need s an d enhan c e their satisfaction . Thi s ca n lea d t o r epea t cus t om , new c lient s an d inc r ease d busines s fo r y ou r o r g anisation .

6. ISO 9001: benefits ISO 9001:2015 An Overview W or k i n a mo r e efficien t w a y a s al l y ou r p r o c esses wil l b e al i gne d an d unders t oo d b y e v er y on e i n the busines s o r o r g anisation . Thi s inc r ease s p r o d uct i vity an d efficien c y , bri n gi n g in t erna l c ost s down. M ee t th e ne c essar y statu t o r y an d r e g ula t o r y r equi r ements . Ex p an d in t o ne w mar k ets , a s som e sec t or s and c lient s r equi r e IS O 900 1 befo r e doi n g busines s . I dentif y an d add r es s th e risk s associa t e d with y ou r o r g anisation

7. Why was ISO 9001 revised? ISO 9001:2015 An Overview All ISO standards are reviewed and revised regularly to make sure they remain relevant to the marketplace. IS O 900 1 ha s bee n upda t ed t o ta k e into account the different challenges that businesses now face . F o r example , inc r ease d g l o balisatio n ha s c ha n g e d th e w a y w e do busines s an d o r g anisation s o f t e n opera t e mo r e c omple x supp l y c hain s , and the r e a r e inc r eased expectation s f r o m cus t omer s . IS O 900 1 need s t o r eflec t thes e c ha n g es i n o r de r t o r emai n r ele v an t .

8. What are the key improvements? ISO 9001:2015 An Overview Structure IS O 900 1: 2 01 5 no w follow s th e sam e ov erall st r u ctu r e a s ot h e r IS O ma n a g e m en t s y s t e m s t a nd a r d s ( H i g h- L e v e l Structu r e) , maki n g i t easie r fo r a n y one usi n g mu l tipl e man a g emen t s y s t em s . See Anne x S L o f ISO/IE C Di r ect i v e s Par t 1 (th e rules fo r de v elopi n g IS O standa r ds) for further information. Focus on risk-based thinking T hi s ha s a l w a y s bee n par t o f th e standa r d , but th e new v ersio n g i v e s i t inc r ease d p r ominen c e . M o re information ca n b e found o n th e W ebsi t e ru n b y ISO/ T C 1 7 6 /S C 2, th e g r ou p o f experts behin d th e standa r d ww w . i s o .o r g/ t c176/sc2/ p u b lic

9. W h a t be n e f i t s d o e s t h e n e w v e r s io n b r i n g ? ISO 9001:2015 An Overview Th e ne w v ersio n o f th e standa r d bri n g s th e use r a number o f benefit s . IS O 900 1 : 2 01 5 : Put s g r ea t e r emphasi s o n leadershi p e n ga g ement H elp s add r es s o r g anisationa l risk s an d opportunities i n a structu r e d manner U se s simplifie d la n g u a g e an d a c ommo n structu r e an d t erm s , particular l y helpfu l t o o r g anisation s usi n g mu l tipl e man a g emen t s y s t em s A dd r esse s supp l y c hai n man a g emen t mo r e effect i v e l y I s mo r e use r -friend l y fo r servi c e an d kno w le dg e-based o r g anisations

10. Should I be certified to ISO 9001 ? ISO 9001:2015 An Overview C erti f i cati o n - w hen an independent c ertificatio n bo d y a udit s y ou r pra c t i c es ag ai n st the r equi r eme nts of t he standa r d – is not a requirement of IS O 9 00 1 , but i s a w a y o f showing sta k eholder s tha t y o u h a v e impl e men t e d th e standa r d p r oper l y . F o r som e c ompanie s , thi rd - part y c ertificatio n m a y b e a r equi r e men t. F o r example , som e go v ernments o r publi c bodie s m a y on ly c ontract supplier s tha t h a v e bee n c ertified t o IS O 900 1 . IS O doe s no t perform c ertification . F o r mo r e information a bou t th e c ertificatio n p r o c es s, see ww w . i s o .o r g an d th e publication I S O 9001:201 5 – H o w t o us e it .

11. How do I get started with ISO 9001:2015? ISO 9001:2015 An Overview Key tips Tip 1 – Define your objectives. Why do you want to implement the standard? Tip 2 – Ensure senior management is on board. It is crucial that everyone is supportive of the initiative and its objectives. The publications Reaping the benefits of ISO 9001 and ISO 9001: Debunking the myths may help with this. Tip 3 – Identify your organisation’s key processes for meeting your objectives and customers’ needs. Within each of these processes, ensure you understand your customers’ requirements and can guarantee that these are met. This will form the basis of your quality management system.

12. Examples of success with ISO 9001 ISO 9001:2015 An Overview IS O 9001 i s use d su cc essful l y al l ov e r th e w orld . I n 2 01 3 alone, ov e r on e millio n c ertifica t e s t o th e standa r d w e r e issue d ac r oss 1 8 7 c ountrie s , an d ma n y othe r c ompanie s an d o r g anization s h a v e use d th e standa r d withou t seeki n g c ertification. S u cc es s wit h IS O 900 1 ca n ta k e ma n y form s . F o r som e en t erprise s , it is all a bout attracti n g new c lient s , w hile others see it as the b l ueprin t fo r in t erna l efficien c y .

13. Sénégalaise Des Eaux ISO 9001:2015 An Overview O n e s t e p ah e a d o f c u s t om e r n ee d s “ W e ha v e bee n us i n g IS O 900 1 s in c e 200 2 an d i t hel p s u s anti c ip a te an d mee t th e nee d s o f o u r cu s t ome r s . A t th e b e ginni n g , th e m os t impo r t an t thi n g wa s p ro v idi n g suff i c ien t w ate r f o r th e c lien t. T hen , when th i s w a s s at i sfied , th e f o cu s tu rne d t o th e quali t y o f th e w ate r an d se r v i c e s. “N o w , w e mee t w it h c o nsu me r as so c iatio n s e ve r y s i x month s t o e n s u re w e c a n adap t t o o u r cus t omers’ nee d s . A t th e momen t , f o r ex am pl e, i t is a ll abou t th e d i ve rs ifi c atio n of p ay men t methods , us i n g m ob il e phon e s o r othe r se r v i c e s to make mon e y t r a n sfers . ” M amado u Dia C E O o f S énég a lai s e D e s E a u x Sén é g a l a i s e D e s E au x s u pp li e s dri n k i n g w ate r t o a p p r o x i m ately f i v e m i l lio n c iti z e n s i n some o f th e l arg es t to w n s i n Sen e g a l .

14. Baltika Breweries ISO 9001:2015 An Overview O ptim iz i n g o pe r at io n s “ U sin g p r oductio n sy stems b a se d o n IS O 9001 , IS O 14001 an d IS O 2200 a l low s u s t o optimi s e ope r atio n s bet w ee n f ac t o r i e s and bette r integ r at e m an y o f the c ompanie s w e h av e a c quire d . “In addition , b y a s k in g s u pplier s t o implemen t r obus t quali t y m anagemen t sy stems , w e e n s u re th e ingredient s w e us e ar e of c o n s i stentl y hig h quali t y . ” D r . I s aa c S he p s C E O o f B a ltik a B r e wer ie s f r o m 201 1 t o 2014 B alt i k a Breweri e s i s a l e ad e r in th e R ussi a n bee r m arke t and p a rt o f th e C ar l s ber g G r o up .

15. O t h e r s t an d a r ds i n t h e 9000 f am i l y ISO 9001:2015 An Overview There are many other standards in the ISO 9000 series that can help you reap the full benefits of a quality management system and put customer satisfaction at the heart of your business. ISO 9000 contains detailed explanations of the seven quality management principles with tips on how to ensure these are reflected in the way you work. It also contains many of the terms and definitions used in ISO 9001. ISO 9004 provides guidance on how to achieve sustained success with your quality management system. ISO 19011 gives guidance for performing both internal and external audits to ISO 9001. This will help ensure your quality management system delivers on promise and will prepare you for an external audit, should you decide to seek third-party certification.

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